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CoxHealth Jobs Information

Do workers at CoxHealth get paid breaks?

Sometimes. Only some people get paid breaks.
66% of people say they don’t get paid breaks.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.

Does CoxHealth pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
41% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 96 people who took the Breakroom Quiz between August 2025 and August 2026.

At CoxHealth, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
91% of people say they have to use vacation days when they’re out sick.
Based on data from 99 people who took the Breakroom Quiz between August 2025 and August 2026.

Are part-time workers able to get health insurance from CoxHealth?

Only some people who work part-time can get health insurance.
40% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 5 people who took the Breakroom Quiz between December 2024 and February 2025.

Do part-time workers get paid time off at CoxHealth?

Most people who work part-time get paid time off.
77% of people who work part-time say they get paid time off
Based on data from 13 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from CoxHealth affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 83 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at CoxHealth?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 109 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule four weeks ahead of time.
  • 17% of people with changing schedules find out their shifts one week or less ahead of time.
  • 3% of people with changing schedules find out their shifts two weeks ahead of time.
  • 13% of people with changing schedules find out their shifts three weeks ahead of time.
  • 67% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers at CoxHealth worry about hours?

Most people don’t worry about getting enough hours.
80% of people report they don’t worry about getting enough hours.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

Do CoxHealth workers get to choose the shifts they work?

Most people get to choose which shifts they work.
74% report that they have enough control over which shifts they work.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it for CoxHealth workers to change shifts?

Some people find it hard to change shifts.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 105 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to get time off at CoxHealth?

Most people find it easy to get time off.
72% of people report it’s easy to get time off.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and August 2026.

Do CoxHealth managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at CoxHealth spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
5% of people report that their job takes up time that they don’t get paid for.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to take sick days at CoxHealth?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 97 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a CoxHealth job good for students?

Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Is working at CoxHealth good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at CoxHealth feel treated with respect by their managers?

Most people feel treated with respect by their managers.
84% of people say they’re treated with respect by their managers.
Based on data from 95 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at CoxHealth get to take their breaks without interruption?

Most people get breaks without interruption.
68% of people report that they get to take their breaks without interruption.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at CoxHealth?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 105 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at CoxHealth enjoy their jobs?

Most people enjoy their job.
86% of people report they enjoy their job.
Based on data from 95 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at CoxHealth recommend working with their team?

Only some people recommend working with their team.
37% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 109 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at CoxHealth?

Most people got enough training when they started.
82% of people report they got enough training when they started working here.
Based on data from 106 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at CoxHealth?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 102 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think CoxHealth’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 100 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how CoxHealth is doing?

Only some people feel well informed about how the company is doing.
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 101 people who took the Breakroom Quiz between August 2025 and August 2026.
What are the most popular titles at Coxhealth?
What are the most popular cities for Coxhealth jobs?
What are the most popular states for Coxhealth jobs?
What are the most popular job types at Coxhealth?
What are the most popular categories at Coxhealth?
Infographic showing various job openings at Coxhealth in the United States as of August 2026, with employment types broken down into 6% As Needed, 78% Full Time, and 16% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

Member Service Rep - CoxHealth Plans

Coxhealth

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 8 days ago

CoxHealth rating

6.7

Company rating: 6.7 out of 10

Based on 235 frontline employees who took The Breakroom Quiz

531st of 887 rated healthcare providers

Job description

Facility:

CoxHealth Plans: 3200 S National Ave, Springfield, Missouri, United States of America, 65807

Department:

1752 CHP Member Services

Scheduled Weekly Hours:

40

Hours:

8:30 AM - 5:00 PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare's Best Places to work five times.

  • Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

  • Acknowledged by Forbes as one of the Best Employers for New Grads.

  • Healthcare Innovation'sTop Companies to Work for in Healthcare (2025).

Benefits

  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

  • For a comprehensive list of benefits, please click here:Benefits | CoxHealth

Job Description:

The Member Service Representative (MSR) will support multiple lines of business for benefit interpretation, claims, authorizations and membership inquiries. The MSR's primary focus is to answer phone, or email inquiries from providers, members, customers or brokers regarding questions of coverage, claim status, benefit interpretation, billing and/or authorizations. This individual will be proficient in multiple lines of business, for example Medicare, group, and Individual Marketplace, translating health care related terminology into effective verbal or written communication for the end user to comprehend. In addition to addressing the caller professionally and properly, the MSR will need to document details of the interaction within the database, including any additional action steps taken as follow up.Education: Required: High School Diploma or EquivalentExperience: Experience working in a customer service focused industry strongly desired. Health Care/Insurance environment preferred. Experience working in a call center preferred.Skills: Excellent verbal and written communication skills. Able to work independently and collaboratively in teams. Self starter.Licensure/Certification/Registration: N/A

What CoxHealth employees say

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