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Director Service Excellence Jobs in Springfield, MO

Silver Tree Residential, LLC

Community Director

Springfield, MO · On-site

$22.75 - $31/hr

It is through this firm commitment to excellence, that we at STR demonstrate a resounding record of ... Strong leadership and customer service skills. * Affordable community experience with knowledge of ...

Brightli

Regional Director

Springfield, MO · On-site

... excellence, and contribute to an organization committed to improving lives every day. We are ... This position offers... • Employee Assistance Program - 24/7 counseling services, legal ...

Brightli

Regional Director

Springfield, MO

... excellence, and contribute to an organization committed to improving lives every day. We are ... Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation ...

Coxhealth

Infection Prevention Director

Springfield, MO · On-site

CoxHealth has earned the following honors for workplace excellence: * Named one of Modern Health ... The IP Director is responsible for direct oversight of the Infection Prevention Services Department ...

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Director Service Excellence information

See Springfield, MO salary details

$31.8K

$83.8K

$159.2K

How much do director service excellence jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director service excellence in Springfield, MO is $83,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $100,100.00 per year, depending on experience, location, and employer.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.
What job categories do people searching Director Service Excellence jobs in Springfield, MO look for? The top searched job categories for Director Service Excellence jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Director Service Excellence jobs? Cities near Springfield, MO with the most Director Service Excellence job openings:
Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $83,752 per year, or $40.3 per hour.

Admin Director- Clinical Engineering

Coxhealth

Springfield, MO • On-site

$91K - $117K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

CoxHealth rating

6.7

Company rating: 6.7 out of 10

Based on 234 frontline employees who took The Breakroom Quiz

532nd of 887 rated healthcare providers

Job description

Facility:

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department:

1820 Clinical Asset Management

Scheduled Weekly Hours:

40

Hours:

8:00 AM - 5:00 PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare's Best Places to work five times.

  • Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

  • Acknowledged by Forbes as one of the Best Employers for New Grads.

  • Healthcare Innovation'sTop Companies to Work for in Healthcare (2025).

Benefits

  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

  • For a comprehensive list of benefits, please click here:Benefits | CoxHealth

Job Description:

The Administrative Director, Clinical Engineering provides strategic and operational leadership for biomedical services, clinical engineering, medical equipment support, and technology lifecycle management across the organization. This role oversees the teams, processes, vendors, and systems that ensure medical equipment is safe, reliable, available, and aligned with the needs of patient care.
This position serves as the senior operational leader for clinical engineering services, uniting biomedical operations, equipment support, service delivery, capital asset planning, regulatory readiness, and vendor performance under one strategy. The Director is responsible for developing and executing plans that align with organizational priorities, improve equipment reliability, strengthen service responsiveness, support capital planning, and optimize the lifecycle management of clinical technology assets.
This role is first and foremost a leadership position. While biomedical services, clinical engineering, healthcare technology management, and capital asset management experience are strongly preferred, the successful candidate will bring strong operational discipline, financial stewardship, communication skills, and the ability to lead technical teams through change. This position requires a leader who can build trusted partnerships with clinical, operational, supply chain, finance, facilities, and technology stakeholders to ensure clinical engineering services support safe, efficient, and high-quality patient care.
This position plays a critical leadership role within the Technology Division and collaborates extensively with peers across clinical, business, and operational areas to ensure the stability, safety, and success of clinical engineering services supporting patient care and organizational operations.

Education:

  • Preferred: Bachelor's degree in healthcare administration, engineering, clinical engineering, biomedical technology, business, information technology, or a related leadership, clinical, or technical field.


Experience:

  • Required: Minimum of 5 years of progressive leadership or operational experience, preferably in a complex healthcare, technical services, clinical engineering, biomedical services, facilities, supply chain, or technology environment. Demonstrated experience leading teams, managing operational performance, overseeing budgets, improving service delivery, and partnering with clinical and administrative leaders.
  • Preferred: Experience in biomedical services, clinical engineering, healthcare technology management, medical equipment planning, capital asset management, regulatory readiness, or vendor-managed service models. Experience supporting medical equipment lifecycle planning, preventive maintenance programs, equipment replacement planning, clinical technology standardization, and capital planning is strongly preferred.


Skills:

  • Ability to develop and execute operational strategies that align with organizational goals and improve service performance, reliability, safety, and user satisfaction.
  • Proven leadership and communication skills, with the ability to motivate diverse technical teams and build a culture of accountability and service excellence.
  • Strong operational management skills, including performance management, workflow optimization, issue escalation, prioritization, and continuous improvement.
  • Strong understanding of healthcare operations and the importance of reliable medical equipment in supporting safe, efficient, and high-quality patient care.
  • Knowledge of biomedical services, clinical engineering, medical equipment maintenance, and healthcare technology management preferred.
  • Experience with capital asset planning, equipment lifecycle management, replacement planning, standardization, and financial stewardship preferred.
  • Expertise in operational and financial management, including budgeting, forecasting, resource allocation, and expense management.
  • Strong vendor management, contract oversight, service-level management, and performance accountability abilities.
  • Knowledge of regulatory and accreditation expectations related to medical equipment safety, maintenance documentation, preventive maintenance, and equipment readiness preferred.
  • Ability to use performance metrics, service data, asset data, and reporting tools to improve visibility, decision-making, and operational outcomes.
  • Ability to balance strategic vision with hands-on operational oversight.
  • Ability to collaborate effectively across clinical, business, operational, finance, supply chain, facilities, and technology functions.


Licensure/Certification/Registration:
N/A

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