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Director Service Excellence Jobs in Butler, MO (NOW HIRING)

TFI Family Services, Inc.

Supervisor

Nevada, MO · On-site

$56K/yr

... direct service or case management experience and BSRB licensure, we want to hear from you! We'll ... achieving excellence in service, education, and advocacy. If you are ready to make a meaningful ...

Mainstream Nonprofit Solutions

Supervisor

Nevada, MO · On-site

$56K/yr

... direct service or case management experience and BSRB licensure, we want to hear from you! We'll ... achieving excellence in service, education, and advocacy. If you are ready to make a meaningful ...

Crown Care Center

Dietary Aide

Harrisonville, MO · On-site

$12 - $15/hr

Crown Rehab & Healthcare strives for excellence! We are looking for candidates to join our Dietary ... The Dietary Aide helps prepare dining rooms and tables, provide meal service to residents and ...

Reliant Rehabilitation

Occupational Therapist

Butler, MO · On-site

$35.75 - $47.25/hr

Uphold professional conduct that reflects Reliant Rehabilitation's commitment to excellence and ... direct provision, oversight, and coordination of occupational therapy services. Provide clinical ...

Reliant Rehabilitation

Occupational Therapist

Butler, MO · On-site

$55 - $58/hr

Uphold professional conduct that reflects Reliant Rehabilitation's commitment to excellence and ... direct provision, oversight, and coordination of occupational therapy services. • Provide ...

Reliant Rehabilitation

Occupational Therapist

Butler, MO · On-site

$35.75 - $47.25/hr

Uphold professional conduct that reflects Reliant Rehabilitation's commitment to excellence and ... direct provision, oversight, and coordination of occupational therapy services. • Provide ...

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Director Service Excellence information

See Butler, MO salary details

$31.3K

$82.4K

$156.6K

How much do director service excellence jobs pay per year?

As of Aug 28, 2026, the average yearly pay for director service excellence in Butler, MO is $82,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $98,400.00 per year, depending on experience, location, and employer.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What cities near Butler, MO are hiring for Director Service Excellence jobs?

Cities near Butler, MO with the most Director Service Excellence job openings:

Director Service Excellence jobs near you

(USA) General Manager I, Transportation Management

Walmart

Harrisonville, MO • On-site

$116K - $174K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,542 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary... What you'll do...
As a General Transportation Manager, you will lead transportation operations within a Walmart distribution or transportation facility, ensuring the safe, efficient, and cost-effective movement of freight. You will be responsible for driving operational excellence, developing high-performing teams, managing financial performance, and delivering exceptional service to stores, customers, and business partners. This role requires strong leadership, strategic thinking, and the ability to drive continuous improvement while maintaining Walmart's commitment to safety, service, and operational excellence. What You'll DoLead Transportation Operations
  • Direct daily transportation operations to ensure service, safety, and productivity goals are achieved.
  • Develop and execute strategic plans that improve transportation efficiency and optimize operational performance.
  • Monitor key performance indicators and adjust operational priorities to meet business objectives.
  • Balance inbound and outbound freight demands while maintaining service expectations.
Drive Business Results
  • Manage facility budgets, expenses, and asset utilization to support financial performance goals.
  • Analyze business reports, operational data, and metrics to identify opportunities and implement improvements.
  • Evaluate existing programs, processes, and initiatives to improve efficiency, service, and cost effectiveness.
  • Lead multiple business initiatives and projects while ensuring successful execution and results.
Emergency and Network Response Management
  • Partner with the Transportation Command Center, distribution centers, and transportation offices to maintain freight flow during emergencies or disruptions.
  • Identify alternative transportation resources and routing solutions to support business continuity.
  • Coordinate response efforts to ensure critical freight reaches impacted areas safely and efficiently.
Develop and Lead Teams
  • Recruit, hire, train, mentor, and develop transportation associates and leaders.
  • Foster a culture of accountability, engagement, and continuous learning.
  • Set performance expectations, provide coaching and feedback, and recognize individual and team accomplishments.
  • Create development opportunities that support career growth and succession planning.
Build Relationships and Resolve Issues
  • Address escalated associate, driver, customer, and supplier concerns by identifying root causes and implementing effective solutions.
  • Collaborate across functions to remove operational barriers and enhance performance.
  • Build strong partnerships with internal and external stakeholders to support transportation objectives.
Ensure Compliance and Safety
  • Promote compliance with company policies, procedures, and regulatory requirements.
  • Lead a culture focused on safety, ethics, integrity, and operational excellence.
  • Ensure associates receive the training and resources necessary to perform their work safely and effectively.
  • Support Walmart's Open Door process and maintain a respectful, inclusive workplace.
What You'll Bring
  • Experience leading transportation, logistics, supply chain, or distribution operations.
  • Proven ability to lead large teams and develop frontline leaders.
  • Strong financial, analytical, and operational management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience driving continuous improvement and operational efficiency initiatives.
  • Strong communication, collaboration, and problem-solving abilities.
  • Commitment to safety, compliance, and customer service excellence.
Walmart Leadership ExpectationsRespect the Individual
  • Build high-performing teams where associates feel valued, supported, and empowered to succeed.
  • Foster collaboration, trust, and inclusion across all levels of the organization.
  • Attract, develop, and retain top talent while recognizing individual and team contributions.
Act with Integrity
  • Demonstrate the highest standards of ethics, compliance, and accountability.
  • Lead with humility, transparency, and respect.
  • Support Walmart's commitment to creating positive outcomes for associates, customers, communities, and the environment.
Serve Our Customers and Members
  • Put the customer at the center of decision-making.
  • Use data, insights, and business acumen to balance short-term priorities with long-term success.
  • Deliver operational excellence while supporting Walmart's Every Day Low Price and Every Day Low Cost strategies.
Strive for Excellence
  • Encourage innovation, learning, and continuous improvement.
  • Leverage technology and new ideas to drive better outcomes.
  • Demonstrate resilience, adaptability, and a commitment to achieving results.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $116,000.00 - $174,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Regional Pay Zone (RPZ) (based on location)
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Management, Supply Chain, Business Administration, Finance, or related field and 3 years’ supervisory experience in a senior management role within an operation, distribution, supply chain, or retail environment OR 5 years’ supervisory experience in a senior management role in an operations, distribution, supply chain, or retail environment. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Developing and leveraging internal and external relationships, Developing and managing budgets, managing profit and loss, developing manpower forecasts, monitoring regulatory compliance, and analyzing financial/operational data., International business experience, Leading change initiatives in an operating environment., Managing operations within an Operations Excellence environment (for example, TPS, TPM, Lean) with responsibility for developing processes, implementing programs, and ensuring deployment and sustainability, Project Management certification., Senior-level managing multiple business types (for example, Grocery, Hardlines, Apparel) within a warehouse or supply chain network. Primary Location... 5100 S BROOKHART DR STE 100, HARRISONVILLE, MO 64701-9303, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

What Walmart employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

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