Director Retail Operations Jobs in Ohio (NOW HIRING)

Do you have a passion for retail, pets, and leading high-performing teams?
We're looking for a driven, hands-on Retail Territory Supervisor to help lead our merchandising operations throughout the area. If you thrive in a fast-paced environment, enjoy coaching others, and love solving challenges in the field, this could be the perfect opportunity for you.

Monday–Friday Schedule | Weekends Off | Travel Throughout the region and Supervise a total of 8-10 Retail Merchandisers

Pay: $22.00/hour- Plus mileage reimbursement and Cell Phone allowance

As a Retail Territory Supervisor, you'll play a critical role in ensuring exceptional merchandising execution across your territory while developing and supporting a team of Retail Merchandisers. This position reports to the Grocery Field Manager and combines field leadership, team development, operational execution, and customer relationship management.

• Lead and inspire a team of retail merchandisers
• Enjoy a Monday–Friday schedule with weekends off
• Work independently while making a direct impact on business growth
• Build relationships with store leadership and industry partners
• Travel throughout Virginia and West Virginia supporting retail operations
• Join a growing company in the pet industry with opportunities for professional growth

As a Retail Territory Supervisor, you'll be responsible for driving merchandising excellence and supporting your team in the field by:

• Recruit, interview, hire, and train merchandising staff
• Foster a positive, collaborative team environment
• Manage, coach, and support Retail Merchandisers to ensure success
• Partner with third-party merchandising teams and supervisors

• Lead the execution of retail programs supporting annual growth objectives
• Coordinate store resets, remodels, audits, and merchandising updates
• Ensure schematic and planogram integrity across all assigned locations
• Provide route coverage during vacations, vacancies, transitions, or emergencies
• Support merchandise ordering, shelf maintenance, and merchandising standards

• Build strong partnerships with Store Managers, Receivers, and field leadership
• Serve as a key resource for handling store service concerns and opportunities
• Maintain communication with merchandising teams and business partners
• Identify market growth opportunities and provide recommendations to leadership

• Monitor and approve payroll regularly
• Prepare and submit weekly activity reports
• Utilize company systems, including Prelude and Movista
• Coordinate routing and scheduling with the Central Logistics Manager
• Develop monthly activity schedules for merchandising, resets, and promotional events
• Monitor email and voicemail to ensure timely communication and follow-up

• 3–5 years of retail experience
• Proven ability to lead, influence, and develop a team
• Strong organizational and multitasking skills
• Ability to work independently and make decisions in the field
• Excellent communication skills (phone, email, and face-to-face)
• Basic proficiency with Microsoft Excel, Word, and Outlook
• Ability to adapt quickly in a fast-changing environment
• Valid driver's license, reliable transportation, and proof of insurance
• Strong attention to detail and dependable work habits

• Knowledge of the pet supplies or grocery industry
• Experience reading schematics, planograms (POGs), and merchandising layouts

This is an active field-based role requiring the ability to:

• Lift up to 30 lbs. regularly
• Lift up to 50 lbs. occasionally
• Bend, pull, reach, and move product throughout the workday
• Safely operate box cutters, barcode scanners, carts, and dollies
• Maintain a constant state of alertness while working and driving

• Primarily based in retail grocery stores, stockrooms, and sales floors
• Frequent travel throughout Virginia and West Virginia
• Driving between locations in your personal vehicle
• Some expense-paid travel required
• Flexible hours may occasionally be necessary to support operational needs

If you're a motivated retail leader who enjoys developing people, driving results, and supporting some of the top pet brands in the industry, we'd love to hear from you.

Apply today and help us deliver exceptional merchandising experiences across the region!

INDPPFS