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Director Responsible Gambling information

What are the key skills and qualifications needed to thrive as a director responsible gambling?

To thrive as a Director Responsible Gambling, a strong background in regulatory compliance, risk management, and gambling industry standards is essential, often supported by a relevant degree and experience in responsible gaming initiatives. Familiarity with compliance management systems, data analytics tools, and certifications such as RG Check are typically required. Outstanding leadership, ethical judgment, and stakeholder communication skills set top performers apart in this role. These competencies ensure the development and enforcement of effective responsible gambling strategies that protect players and maintain regulatory compliance.

What does a director responsible gambling do?

A Director of Responsible Gambling oversees the development and implementation of policies and programs that promote responsible gambling within an organization. They ensure compliance with relevant regulations, educate staff and customers about safe gambling practices, and collaborate with stakeholders to minimize the risks associated with gambling. Their role also involves monitoring gambling activities for signs of problem behavior and coordinating support services for affected individuals.

How does a director responsible gambling typically collaborate with other departments to implement effective player protection measures?

A Director of Responsible Gambling works closely with compliance, customer support, product development, and marketing teams to ensure that responsible gambling policies are effectively integrated across the organization. This collaboration involves training staff on identifying and managing problem gambling behaviors, coordinating with IT to implement self-exclusion tools, and working with marketing to ensure promotions are ethical. Regular cross-departmental meetings and data sharing are essential to monitor the effectiveness of existing measures and to stay updated on regulatory requirements. By fostering open communication and teamwork, the Director helps create a culture of player protection throughout the company.

What is the difference between Director Responsible Gambling vs Responsible Gambling Manager?

AspectDirector Responsible GamblingResponsible Gambling Manager
CredentialsTypically requires advanced certifications in responsible gambling and extensive industry experienceRequires relevant certifications and experience, often less senior
Work EnvironmentStrategic leadership, policy development, and high-level oversightOperational management, program implementation, and compliance monitoring
Employer & Industry UsageUsed in large gaming operators, casinos, and regulatory bodiesCommon in casinos, online gambling platforms, and gaming companies

The main difference between a Director Responsible Gambling and a Responsible Gambling Manager lies in their scope and seniority. The Director focuses on strategic oversight and policy development, while the Manager handles day-to-day operations and program execution. Both roles require relevant certifications and industry experience, but the Director typically operates at a higher strategic level within the organization.

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Director Responsible Gambling jobs near you
Infographic showing various Director Responsible Gambling job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Responsible Gambling Program Manager

San Manuel Casino

Highland, CA

Full-time

Posted 4 days ago

Job description

Under the direction of the Manager, Training - Guest Services, the Responsible Gambling Program Manager is responsible for the coordination of projects for Guest Services and enterprise initiatives. Oversees the Responsible Gambling program and supports the compliance of department functions and behaviors to ensure operational and service excellence. Functions will include Responsible Gaming program oversight, compliance, guest involvement training, and operational related policy and procedure writing, training, observations, auditing, responding to audit findings and meeting presentation and report formation, as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Oversees the enterprise-wide Responsible Gambling program, compliance, and service, to ensure results meet regulatory requirements, program requirements, industry standards through practices or expectations set by the department /or enterprise.
2. Directly engage with guests to promote responsible gambling awareness and provide education on available gambling resources. Respond to guest inquiries and concerns related to gambling behavior in a professional, empathetic, and confidential manner.
3. Plans, measures, and analyzes data while watching trends and evaluating programs for quality and effectiveness. Manages Responsible Gambling program, training, and provides feedback to management via meetings, collaboration, and reports. Facilitates training, guidance, and direction to team members as necessary to ensure the Responsible Gambling program exceeds industry expectations.
4. Coordinates with department leadership, and vendors as a collaborator, subject-matter-expert, or as acting department/enterprise liaison. Projects may include Information Technology testing, policy revisions, department/enterprise training, and attending conferences.
5. Performs other duties as assigned to support the ecient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

  • Bachelor's degree required.

  • Minimum of four (4) years of experience managing programs or projects (including training programs)required;preferably in thegaming industry.

  • Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

  • Must have excellent interpersonal, analytical, research and managerial experience in leading teams on projects.

  • Mustdemonstratethe ability to communicate verbally and in writing throughout all levels of the organization; experience of writing policy and procedures preferred.

  • Proficient computer skills including Microsoft Office Suite/365, Outlook SharePoint, and relevant audit softwarerequired.

  • Project management experience preferred.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

  • No Driving Responsibilities: Role does not require a driver's license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

  • Primary work environment is in a climate-controlled casino setting.

  • Work requires travel to attend meetings, trade shows, and conferences.

  • Incumbents may be required to work evening, weekend and holiday shifts.

  • Must be able to work in a fast-paced, high-demand environment.

  • Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

  • Sedentary work: involves standing most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

  • Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

  • Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

  • Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

  • Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

  • Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

  • Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

  • The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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