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Director Process Improvement Jobs in Virginia (NOW HIRING)

Capital One

Director, Card Risk Assessments

Mclean, VA · On-site

Director, Card Risk Assessments As the Director of Card Risk Assessments, you will spearhead a high ... A successful candidate will bring strong analytical and process improvement skills, a track record ...

Capital One

Director, Card Risk Assessments

Richmond, VA · On-site

Director, Card Risk Assessments As the Director of Card Risk Assessments, you will spearhead a high ... A successful candidate will bring strong analytical and process improvement skills, a track record ...

Capital One

Director, Card Risk Assessments

Richmond, VA · On-site

Director, Card Risk Assessments As the Director of Card Risk Assessments, you will spearhead a high ... A successful candidate will bring strong analytical and process improvement skills, a track record ...

Valley Health

Senior Director, Laboratory

Winchester, VA · On-site

$68.55 - $106.25/hr

Must be able to lead through both direct and matrixed relationship, build a culture of ... Oversight for Process Improvement and regulatory compliance including CAP inspection accreditation.

ABB

Service Business Process Owner

Richmond, VA · Hybrid

... direct authority in matrix environments. * Strategic Communication & Mindset: Professional fluency ... Knowledge of Lean Six Sigma, or similar process improvement methodologies * Experience with ...

Atlas Technologies, Inc

Process Analyst

Alexandria, VA · Hybrid

... direct support of the government portfolio manager. Travel: Up to 20% Work Location : Washington, DC - Onsite at least 3 days/week Essential Duties & Job Functions: * Perform process improvement ...

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Director Process Improvement information

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$49.1K

$112.5K

How much do director process improvement jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director process improvement in Virginia is $107,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director of process improvement, and how can they effectively address them?

Directors of Process Improvement often encounter challenges such as resistance to change, aligning cross-functional teams, and ensuring consistent process adoption across departments. To address these issues, it's important to foster open communication, provide clear data-driven justifications for changes, and involve key stakeholders early in the process. Building strong relationships and providing ongoing training can also help drive successful implementation and long-term process improvements.

What does a director of process improvement do?

A director of process improvement oversees initiatives to enhance operational efficiency and effectiveness within an organization. They analyze existing processes, identify areas for optimization, and lead teams to implement changes using methodologies like Lean or Six Sigma. This role often requires strong leadership, project management skills, and a deep understanding of business operations.

What are the key skills and qualifications needed to thrive as a director of process improvement, and why are they important?

To thrive as a Director of Process Improvement, you need expertise in process optimization methodologies (such as Lean, Six Sigma), strong analytical skills, and typically a relevant bachelor's or master's degree. Familiarity with process mapping tools, data analytics platforms, and industry-recognized certifications like Six Sigma Black Belt are highly valuable. Exceptional leadership, change management, and communication skills distinguish top performers in this role. These competencies are crucial for driving continuous improvement, achieving organizational efficiency, and successfully leading cross-functional teams through complex change initiatives.
What are the most commonly searched types of Process Improvement jobs in Virginia? The most popular types of Process Improvement jobs in Virginia are:
What are popular job titles related to Director Process Improvement jobs in Virginia? For Director Process Improvement jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Director Process Improvement jobs in Virginia look for? The top searched job categories for Director Process Improvement jobs in Virginia are:
What cities in Virginia are hiring for Director Process Improvement jobs? Cities in Virginia with the most Director Process Improvement job openings:
Director Process Improvement jobs near you
Infographic showing various Director Process Improvement job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $107,914 per year, or $51.9 per hour.

Real Time Management (Lead Contact Center Process Improvement Representative)

Genworth Financial, Inc.

Lynchburg, VA • On-site

$17.25 - $22.25/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 4 days ago

Genworth Financial rating

8.5

Company rating: 8.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

104th of 304 rated insurance

Job description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
  • Make it human. We care about the people that make up our customers, colleagues, and communities.
  • Make it about others. We do what's best for our customers and collaborate to drive progress.
  • Make it happen. We work with intention toward a common purpose and forge ways forward together.
  • Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION
Real Time Management (Lead Contact Center Process Improvement Representative)
LOCATION
This position is available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin.
* A Hybrid schedule of both Remote and In-Office days would be required if you reside within 50 miles of a Genworth | CareScout office with working hours targeting our core business hours of 9am-5pm EST.
YOUR ROLE
As an Operations team member, you'll play a crucial role in delivering world-class customer service and capabilities to our policyholders-now and in the future.
What you will be doing
  • Real-time monitoring of queues across multiple lines of business
  • Analyze real-time call trends and make appropriate staffing adjustments
  • Provide real-time updates to call center management regarding queue management and performance
  • Provide regular and/or ad hoc reporting to call center management
  • Create and maintain reports
  • Coordinate appropriate allocation and availability of call center staff in order to achieve company goals
  • Recommend procedural and operational guideline changes to improve communications and efficiency
  • Make necessary adjustments to workforce management software to track the productivity of Call Center Agents
  • Plan and schedule off-phone events
  • Lead and provide updates in department meetings
  • Provide administrative support to the Call Center and Call Center Management Staff
  • Perform other duties as assigned by management

What you bring
  • Minimum of two years of call center experience
  • Experience with call center tools such as Amazon, Verint, CMS or IEX
  • Strong analytical and problem-solving skills
  • Excellent planning and time management skills
  • Excellent verbal/written communication skills
  • Intermediate expertise in Excel and PowerPoint
  • Ability to work flexible hours 7AM - 8 PM including extended nights and/or weekends and overtime as needed

Employee Benefits & Well-Being
Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.
  • Competitive Compensation & Total Rewards Incentives
  • Comprehensive Healthcare Coverage
  • Multiple 401(k) Savings Plan Options
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
  • Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
  • Disability, Life, and Long Term Care Insurance
  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
  • Caregiver and Mental Health Support Services

ADDITIONAL INFORMATION
National Range: $52,700- $76,000
High- Cost Range (includes New York): $65,900- 96,000
Disclaimer: This role is aligned to a national market- based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job- related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is baed on individual and company performance and is not guaranteed.
This role is not eligible for employment visa sponsorship.

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