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Director Operations Support Jobs in Utah (NOW HIRING)

Awardco

Director of Global Support

Lindon, UT · On-site

Operational Excellence & Service Delivery * Own global support SLAs, coverage, and channel strategy ... Direct experience deploying Salesforce Agentforce (and/or Service Cloud) for support use cases (a ...

Pwc

Sales Strategy and Operations Director

Salt Lake City, UT · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Sales Strategy and Operations Director, you will specialize in providing consulting services ... support business transformation and customer satisfaction - Overseeing the development of ...

CIVCO Engineering, Inc.

Director of Engineering

Lehi, UT · On-site

$88K - $114K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Director of Engineering Pay: $80,000.00 - $110,000.00 per year Company: CIVCO Engineering, Inc ... to engineering operations * Support business development by providing technical input on ...

CIVCO Engineering, Inc.

Director of Engineering

Saint George, UT · On-site

$88K - $114K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Director of Engineering Pay: $80,000.00 - $110,000.00 per year Company: CIVCO Engineering, Inc ... to engineering operations * Support business development by providing technical input on ...

CIVCO Engineering, Inc.

Director of Engineering

Vernal, UT · On-site

$88K - $114K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Director of Engineering Pay: $80,000.00 - $110,000.00 per year Company: CIVCO Engineering, Inc ... to engineering operations * Support business development by providing technical input on ...

CIVCO Engineering, Inc.

Director of Engineering

Vernal, UT · On-site

$88K - $114K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Director of Engineering Pay: $80,000.00 - $110,000.00 per year Company: CIVCO Engineering, Inc ... to engineering operations * Support business development by providing technical input on ...

CIVCO Engineering, Inc.

Director of Engineering

Saint George, UT · On-site

$88K - $114K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Director of Engineering Pay: $80,000.00 - $110,000.00 per year Company: CIVCO Engineering, Inc ... to engineering operations * Support business development by providing technical input on ...

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Showing results 41-60

All JobsOperations Support JobsDirector Operations Support JobsDirector Operations Support Jobs in Utah

Director Operations Support information

See Utah salary details

$37.3K

$119.1K

$184.8K

How much do director operations support jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director operations support in Utah is $119,140.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $171,100.00 per year, depending on experience, location, and employer.

How does a Director of Operations Support collaborate with other departments to drive organizational efficiency?

A Director of Operations Support works closely with leaders across departments such as HR, IT, finance, and frontline operations to identify process bottlenecks and implement solutions that enhance overall efficiency. Regular cross-functional meetings, project management initiatives, and data-driven reporting are common tools used to ensure alignment of goals and effective communication. By fostering these collaborative relationships, the Director helps streamline workflows, support change management initiatives, and ensure that operational improvements align with the company’s strategic objectives.

What is the difference between Director Operations Support vs Operations Manager?

AspectDirector Operations SupportOperations Manager
ResponsibilitiesOversees multiple departments, develops strategic initiatives, manages large teamsManages daily operations, supervises staff, implements policies
CredentialsBachelor's or master's degree, leadership experience, industry certificationsBachelor's degree, relevant experience, operational certifications
Work EnvironmentCorporate offices, cross-departmental collaborationOperational sites, team management

The main difference is that the Director Operations Support focuses on strategic oversight and interdepartmental coordination, while the Operations Manager handles daily operational activities and team supervision. Both roles require relevant experience and industry knowledge, but the Director role typically involves higher-level planning and decision-making.

What are the key skills and qualifications needed to thrive as a Director of Operations Support?

To thrive as a Director of Operations Support, you need a strong background in operations management, strategic planning, and process improvement, often supported by a bachelor's or master's degree in business or a related field. Familiarity with ERP systems, project management software, and data analytics tools is typically required, along with certifications such as PMP or Six Sigma. Exceptional leadership, problem-solving, and communication skills help drive team performance and foster cross-functional collaboration. These skills and qualities are crucial for optimizing operational efficiency and ensuring the success of organizational objectives.

What are the most commonly searched types of Operations Support jobs in Utah?

The most popular types of Operations Support jobs in Utah are:

What are popular job titles related to Director Operations Support jobs in Utah?

For Director Operations Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Director Operations Support jobs in Utah look for?

The top searched job categories for Director Operations Support jobs in Utah are:

What cities in Utah are hiring for Director Operations Support jobs?

Cities in Utah with the most Director Operations Support job openings:

Director Operations Support jobs near you
Infographic showing various Director Operations Support job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $119,140 per year, or $57.3 per hour.

Director of Global Support

Awardco

Lindon, UT • On-site

Full-time

Re-posted yesterday

Job description

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts-especially our own employees! And as winners of Glassdoor's Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.
Why This Role Now
Our Client Success team is consistently one of the highest-rated parts of the Awardco experience because we don't just support clients; we partner with them. As we scale globally and bring AI capabilities deeper into the user experience, we're building a faster, smarter, AI-agent-augmented support model, and this leader owns that journey end to end. Just as critical is knowing where automation should stop: pinpointing the moments where human judgment, empathy, and connection still create the most value, and protecting those touchpoints so efficiency never detracts from the customer experience or satisfaction. You'll step into a global support organization spanning chat, email, and phone, a modern Salesforce-based service stack, and an active mandate to raise the bar on responsiveness, resolution, and customer experience worldwide.
What You'll Own
Agentic Support Transformation
  • Define and drive the multi-phase roadmap to migrate chat, email, and phone support to an AI-agent-augmented model, starting with agent-assisted article surfacing, case structuring, and deflection, then advancing to deeper platform-data-aware automation.
  • Stand up and govern AI support agents: escalation rules, tone, guardrails, success metrics, and human-in-the-loop review (agents assist; humans decide).
  • Target measurable case deflection and faster resolution while protecting CSAT and quality.• Own agent performance management by monitoring telemetry and scorecards (quality, speed, escalation rate, customer sentiment), running root-cause analysis on failed cases, and iterating in test, deploy, and learn cycles.
  • Partner cross-functionally with Product and Engineering on the data access and platform connectivity required to mature the agentic experience over time.
  • Build the operating discipline of an "agent manager" function within support, treating AI agents as part of a hybrid human and digital workforce.

People Leadership & Team Scaling
  • Lead, coach, and grow a global, multi-tier support team across regions and time zones.
  • Scale the organization responsibly through hiring, ramp, and career pathing, shifting human roles from repetitive tasks toward high-value, judgment-driven customer interactions.
  • Re-shape KPIs from activity-based metrics toward outcome- and orchestration-based performance as the team works alongside agents.
  • Build a culture of relentless customer focus, ownership, and continuous improvement.

Operational Excellence & Service Delivery
  • Own global support SLAs, coverage, and channel strategy across chat, email, and phone, including international and global phone coverage and accessibility.
  • Standardize and optimize support workflows and escalation paths in Salesforce Service Cloud (for example, escalations to order fulfillment and specialized teams).
  • Steward the support knowledge base and self-service content as the foundation that powers both human reps and AI agents.
  • Define and report on the support metric framework (CSAT, first response and resolution time, deflection, escalation accuracy) with executive-ready narratives.
  • Identify and build premium support opportunities, designing tiered or elevated-experience offerings (priority SLAs, dedicated or concierge support) for customers willing to invest in a higher level of service, turning exceptional support into a revenue driver.
  • Manage support tooling, vendors, and telephony and contact-center providers.

What You Bring
Must-Haves
  • 4+ years leading customer support or service organizations, including experience leading managers (a people-leader of leaders).
  • A proven track record migrating a support department from traditional chat, email, and phone to an agentic, AI-augmented experience. Not theory, but a real transformation you've led.
  • Demonstrated success scaling support teams globally across channels and regions.
  • Hands-on experience automating support workflows and driving measurable case deflection without degrading CSAT.
  • Strong, modern people leadership: hiring, coaching, performance management, and change leadership through ambiguity.
  • Fluency translating agentic capabilities into business outcomes, with comfort operating in AI- and agent-enabled environments and partnering with Product and Engineering.• A data-driven operator who lives in dashboards, scorecards, and telemetry to manage both humans and agents.
  • An insistence on best-in-class customer service as a non-negotiable standard.

Strongly Preferred / Bonus
  • Direct experience deploying Salesforce Agentforce (and/or Service Cloud) for support use cases (a significant plus).
  • Experience standing up AI governance, guardrails, and human-in-the-loop review for customer-facing automation.
  • Conversation design or prompt-craftsmanship background.
  • Experience in SaaS, HR tech, or recognition and rewards.
  • Familiarity with knowledge-base migration and KCS-style content practices.

How You Operate
  • You embody Awardco's values: Grit, Think Big, Our Customers, Trust, and Recognize the Good.
  • Earnest curiosity, a bias to experiment, an ownership mindset, and resilience through change.

Why Awardco:
  • We have a revolutionary, client-approved product.
  • One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
  • Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
  • Backed by renowned investors, both local and national.

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.

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