Director Operations Manager Jobs in Ridgefield, CT

Title:                 Restoration Operations Manager (Servpro Experience)

Location:          Norwalk, CT

FLSA:                 Full-Time, Exempt

Pay Range:       $70,000 - $80,000 Annual Salary (based on experience and qualifications)

Position Summary

The Restoration Operations Manager is responsible for leading the day-to-day operations of SERVPRO of Stamford's Restoration Division. This role oversees restoration production, project execution, scheduling, resource allocation, customer satisfaction, safety, operational efficiency, and profitability while ensuring projects are completed safely, on time, within budget, and in accordance with SERVPRO standards.
The Restoration Operations Manager provides leadership and direction to Project Managers, Crew Chiefs, Restoration Technicians, and production staff while partnering closely with the Chief Operating Officer (COO) and office leadership to drive operational excellence and continuous improvement. This position is accountable for operational performance, workforce productivity, customer experience, financial results, and maintaining a culture of accountability, teamwork, and exceptional service.

Essential Duties & Responsibilities

Operational Support & Management

• Provide direct operational support to the COO and assist with daily operational needs.
• Prepare materials for the daily Work in Progress (WIP) meeting, including:
• • Gathering and organizing the paper Work Orders
  • Preparing the daily project schedules for project managers and production teams
  • Ensuring all relevant documentation is available for review
• Lead daily restoration operations and oversee production schedules, manpower allocation, equipment, and resources.
• Lead the daily 8:15 AM WIP (Work in Progress) meeting and establish production priorities.
• Develop and improve operational processes to increase efficiency and profitability.
• Monitor labor utilization, production timelines, and job profitability.
• Prepare internal correspondence, spreadsheets, reports, and presentations as needed
• Maintain organized digital and physical records related to operational activities

Project & Production Management

• Oversee Project Managers, Crew Chiefs and Restoration Technicians
• Review job scopes, estimates, work orders, WorkCenter / Dash Leads, correspondence, and documentation
• Ensure projects are completed safely, on schedule, within budget, and to SERVPRO quality standards.

Vendor Platform Compliance & Annual Renewals

• Manage Vendor Compliance Programs: Oversee the company's vendor credentialing platforms, ensuring vendor profiles, required documentation, and user access are accurate, current, and compliant with company and insurance program requirements.
• Manage Annual Compliance Renewals: Monitor and coordinate the timely renewal of vendor credentials, business licenses, Certificates of Insurance (COIs), certifications, and other required documentation to maintain uninterrupted compliance.
• Review & Approve Documentation: Review, verify, and process vendor compliance submissions and renewals, ensuring all documentation meets company standards, insurance network requirements, and regulatory guidelines.
• Manage Preferred Vendor Programs: Coordinate applications, renewals, and ongoing compliance for preferred vendor programs, insurance carrier networks, and third-party administrator (TPA) relationships.
• Maintain Vendor Records: Ensure all vendor records, contracts, compliance documentation, and insurance certificates are organized, accurate, and readily accessible for audits and operational needs.
• Build Vendor Relationships: Develop and maintain positive working relationships with subcontractors, vendors, and insurance partners while ensuring timely communication and resolution of compliance-related issues.
• Support Operational Readiness: Work proactively with internal departments and external partners to minimize compliance risks and ensure vendors remain eligible to support restoration operations.

Technology & Systems

• Utilize business systems and software, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and SharePoint, to support daily operations
• Maintain organized digital files within company SharePoint systems and shared drives
• Assist with coordinating system access or providing support for office tools as needed

Additional Responsibilities

• Perform other tasks assigned to support company operations and leadership.

Qualifications

• Strong administrative and organizational skills
• Professional customer service and communication abilities
• Ability to multitask and prioritize work in a fast-paced environment
• High attention to detail and strong problem-solving skills
• Strong time management and ability to anticipate operational needs
• Strong interpersonal, customer service and communication skills
• Proficient in Microsoft Office suite & SharePoint

Education & Experience

• High school diploma or equivalent required
• Associate or Bachelor’s degree preferred
• 2+ years of administrative experience, preferably supporting operations or leadership
• Experience in restoration, construction, insurance, or service-based industries is a plus

COMPENSATION & BENEFITS

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

Benefits:

•         401(k) with company match

•         Health insurance

•         PTO/Sick, Vacation Paid Time Off

•         Holidays

•         Professional development assistance

Schedule:

•         8 Hour Day / 40+ hours per week (Mon-Fri), flexible to work overtime when required.

•         You are also expected to attend all Servpro of Stamford staff meetings.

On-Call Dispatcher:

·       As part of our 24-hour emergency services operation, employees are required to serve as an On-Call Dispatcher for one week per month or one week in 6 weeks, which is calendared in advance, covering after-hours shift.

Overtime Requirement:

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.

WORKING CONDITIONS

Environment: This position will be in-office environment; Not Eligible for Hybrid or Remote.

Ability to commute:

•         Norwalk, CT 06851:

Reliably commute or plan to relocate before starting work (Required).

Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.

Please Note: Our office is a Pet Friendly Office, there are occasionally dogs in and around our office!

ABOUT SERVPRO

History

SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened.”  SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.

Importance of Community

Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. Over 35 years we have helped thousands of people and businesses to recover from disaster as quickly as possible.

Training

We pride ourselves in being the best in the industry, and the best in the community.  That’s why our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.