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Manager Technology Operations Jobs in Ridgefield, CT

Cahoot

IT Operations Manager

Bridgeport, CT

As the IT Operations Manager at Cahoot, you will be the backbone of our technology infrastructure, ensuring that our distributed fulfillment network and internal SaaS operations run with 99.9% ...

Cahoot

IT Operations Manager

Bridgeport, CT · On-site

As the IT Operations Manager at Cahoot, you will be the backbone of our technology infrastructure, ensuring that our distributed fulfillment network and internal SaaS operations run with 99.9% ...

XceedSearch.com

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IT Security & Compliance Manager

Norwalk, CT · On-site

$140K - $160K/yr

Lead day-to-day IT operations for the corporate office. * Serve as the primary point of contact for ... Develop and manage the annual IT budget and oversee technology projects and infrastructure ...

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Manager Technology Operations information

See Ridgefield, CT salary details

$30.9K

$63.2K

$118K

How much do manager technology operations jobs pay per year?

As of Aug 5, 2026, the average yearly pay for manager technology operations in Ridgefield, CT is $63,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $77,200.00 per year, depending on experience, location, and employer.

How much do manager technology operations make in the US?

The average salary for a Manager of Technology Operations in the US is approximately $120,000 to $150,000 per year, depending on experience, location, and industry. These roles often require strong leadership skills, technical expertise, and knowledge of IT infrastructure and systems management.

What are some common challenges a manager technology operations might face when overseeing a diverse technical team?

A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.

What is the difference between Manager Technology Operations vs Network Operations Manager?

AspectManager Technology OperationsNetwork Operations Manager
Primary FocusOverseeing overall IT service delivery, infrastructure, and technology processesManaging network infrastructure, security, and network performance
CertificationsITIL, PMP, CompTIA, Cisco certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, cross-functional teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Common UsageBroader IT management roles involving multiple technology domainsSpecialized network management roles focusing on network infrastructure

The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.

What is a manager technology operations?

A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.

Is a manager technology operations a high paying job?

A Manager of Technology Operations typically earns a high salary compared to many other roles in the tech industry, with compensation often reflecting experience, certifications, and the size of the organization. These roles usually include responsibilities such as overseeing IT infrastructure, managing teams, and ensuring operational efficiency, which contribute to their higher pay scale.

What are the key skills and qualifications needed to thrive as a manager technology operations, and why are they important?

To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.
What job categories do people searching Manager Technology Operations jobs in Ridgefield, CT look for? The top searched job categories for Manager Technology Operations jobs in Ridgefield, CT are:
What cities near Ridgefield, CT are hiring for Manager Technology Operations jobs? Cities near Ridgefield, CT with the most Manager Technology Operations job openings:
Manager Technology Operations jobs near you

IT Operations Manager

Zwilling JA Henckels LLC

Pleasantville, NY • On-site

$110K - $145K/yr

Full-time

Posted 7 days ago

Job description

IT Operations Manager

Company: ZWILLING J.A. Henckels

Location: Pleasantville, New York, United States (Hybrid: In Office:3 days per week)

Department: Information Technology

Reports To: IT Director (Head of IT)

Employment Type: Full-Time

Position Summary:

The IT Operations Manager is a highly experienced individual contributor responsible for supporting, enhancing, and maintaining a wide range of enterprise applications, infrastructure systems, and operational technologies. This role works collaboratively across SAP application support, Infrastructure (Server, Network, Security), Desktop Support, Store Support, and Field/Remote Support teams to provide advanced technical expertise, resolve complex issues, and ensure continuity of mission‑critical systems.


This role plays a unique and highly valuable part within the IT organization, leveraging deep institutional knowledge, cross‑functional experience, and historical understanding of systems and processes. Although it carries no direct managerial responsibility, the Information Systems Administrator provides guidance, subject‑matter leadership, and operational support and continuity across multiple technology domains.

Key Responsibilities

Strategic and Operational Support

  • Supports and assists the IT Director in providing operational oversight and strategic execution when needed.
  • Assist in planning, implementation, administration, coordination, and communication related to IT initiatives across applications, infrastructure, and support teams.
  • May lead select high impact meetings, project reviews, or operational discussions when requested.


Cross‑Functional Technical Support & Collaboration

  • Partner closely with SAP functional and technical teams to support integrations, data flows, and business processes—especially within eWM, ShipERP, Paccurate, and related logistics solutions.
  • Work with Infrastructure teams (Server, Network, Security, Virtualization) to resolve escalated issues, support system stability, and contribute to technology planning.
  • Coordinate with Desktop Support, Store Support, and Field IT teams to ensure reliable operations across office, warehouse, and retail environments.

Application Support & Specialized Systems Ownership

Provide advanced support, troubleshooting, configuration, and coordination for a wide portfolio of systems not explicitly owned by other IT functions, including:

  • Automation & Workflow: PowerAutomate, RVI
  • Labeling & Documentation: label systems, packaging slip generation, print workflows
  • Telephony & Communication: 8x8, PTLS
  • Warehouse & Logistics Technology: Kardex system, conveyor systems, eSecure integrations
  • Retail & POS Systems: MyPOS, Store Support tools, DC1
  • Physical & Access Security Systems: Brivo, TotalConnect, QVR
  • Storage, Backup & Surveillance: QNAP (VM backups, surveillance platform)
  • RFID & Printing: Zebra printers (including RFID workflows)
  • Cloud Productivity: Dropbox and related integrations
  • Legacy Technologies: Maintenance and operational support for DCI AS/400 applications

Infrastructure & Operational Support

  • Provide advanced troubleshooting across servers, networking, security tools, mobile devices, and IoT platforms.
  • Assist in monitoring, maintaining, and improving both on‑premises and cloud‑based environments.
  • Participate in incident response and root‑cause analysis for complex, cross‑system failures.
  • Maintain documentation, system configurations, runbooks, and knowledge bases.

Subject-Matter Leadership

  • Serve as a technical escalation point for multi‑team issues requiring broad system knowledge.
  • Advise the IT Director and other technology leaders on risks, opportunities, dependencies, and best practices.

Project Support & Execution

  • Contribute to the planning, execution, and deployment of IT projects across applications and infrastructure.
  • Serve as the technology expert for cross‑functional initiatives involving SAP, warehouse automation, POS upgrades, workflow automation, and new system integrations.
  • Manage small to medium‑sized technology enhancements independently, including requirements gathering, testing, and coordinating with internal teams/vendors.

Qualifications

Required

  • Bachelor’s degree in Computer Science, Information Systems or related field, equivalent technical certification.
  • 7+ years of broad IT experience across applications, infrastructure, and support operations.
  • Working knowledge of SAP environments, particularly eWM, SD/LE, ShipERP, Paccurate, or related areas.
  • Strong understanding of enterprise IT operations: servers, networking, virtualization, security, end‑user support, and retail technologies.
  • Experience supporting multiple specialized or custom applications and operational systems.
  • Demonstrated ability to troubleshoot and resolve complex cross‑domain issues independently.
  • Strong communication, coordination, and customer‑service skills.
  • Ability to work effectively with both technical and non‑technical stakeholders.

Preferred

  • Experience working in distribution, warehouse, retail, or manufacturing environments.
  • Prior IT management/leadership experience strongly preferred.
  • Experience serving in a team lead role for the work group and/or as a specialist on complex technical and business matters
  • Familiarity with AS/400 systems and legacy application maintenance.
  • Experience supporting IoT, automation equipment, or warehouse robotics.
  • Background in PowerAutomate or other low‑code automation platforms.
  • Understanding of SAP integration tools, APIs, EDI, or middleware.



About Us

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success.


Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries with the help of ten wholly owned subsidiaries. Always looking forward, ZWILLING has recently acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional cookware and cutlery.


Not eligible for sponsorship



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