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Manager Technology Operations Jobs in Ridgefield, CT

The Shade Store

IT Support Specialist

Port Chester, NY · On-site

$64K - $70K/yr

... s Lead and other team members on projects and process improvements. * Participate in on-call rotation and provide remote support for other locations. * Assist with inventory management and asset ...

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Manager Technology Operations information

See Ridgefield, CT salary details

$30.9K

$63.2K

$118K

How much do manager technology operations jobs pay per year?

As of Jun 24, 2026, the average yearly pay for manager technology operations in Ridgefield, CT is $63,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $77,200.00 per year, depending on experience, location, and employer.

What are some common challenges a Manager Technology Operations might face when overseeing a diverse technical team?

A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.

What is the difference between Manager Technology Operations vs Network Operations Manager?

AspectManager Technology OperationsNetwork Operations Manager
Primary FocusOverseeing overall IT service delivery, infrastructure, and technology processesManaging network infrastructure, security, and network performance
CertificationsITIL, PMP, CompTIA, Cisco certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, cross-functional teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Common UsageBroader IT management roles involving multiple technology domainsSpecialized network management roles focusing on network infrastructure

The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.

What are Manager Technology Operations?

A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.

What are the key skills and qualifications needed to thrive as a Manager Technology Operations, and why are they important?

To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.
What job categories do people searching Manager Technology Operations jobs in Ridgefield, CT look for? The top searched job categories for Manager Technology Operations jobs in Ridgefield, CT are:
What cities near Ridgefield, CT are hiring for Manager Technology Operations jobs? Cities near Ridgefield, CT with the most Manager Technology Operations job openings:
Manager Technology Operations jobs near you
IT Support Specialist

IT Support Specialist

The Shade Store

Port Chester, NY • On-site

$64K - $70K/yr

Other

Medical, Retirement, PTO

Posted 5 days ago

The Shade Store rating

5.0

Company rating: 5.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

43rd of 47 rated home improvement suppliers and fitters

Job description

Position: IT Support Specialist
Location: Port Chester, NY (ON-SITE)
Compensation: $64,000 - $70,000
ABOUT THE SHADE STORE®
At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation.
Position: IT Support Specialist
WHAT WE ARE LOOKING FOR
The Role
As an IT Support Specialist, you'll provide technical support for our offices and assist with company-wide IT initiatives. You'll be responsible for resolving hardware and software issues, supporting enterprise systems, and ensuring smooth day-to-day operations. This role requires strong communication skills, attention to detail, and a customer-first mindset.
Schedule: Monday-Friday, with participation in a rotating on-call schedule and occasional off-hours support.
Key Responsibilities
  • Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
  • Troubleshoot and resolve issues related to hardware, software, and network connectivity.
  • Assist with onboarding and offboarding employees, including account setup and equipment provisioning.
  • Support O365 applications such as Outlook, Microsoft Teams, and the Microsoft office desktop applications.
  • Support enterprise applications and escalate complex issues to senior IT staff when necessary.
  • Maintain accurate documentation of support requests and resolutions.
  • Collaborate with IT Operations Lead and other team members on projects and process improvements.
  • Participate in on-call rotation and provide remote support for other locations.
  • Assist with inventory management and asset tracking.
  • Support VoIP phone systems and mobile device management (Apple & Android).
  • Ensure compliance with IT security policies and procedures.

Qualifications
  • Associate or bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • 2+ years of experience in IT support or help desk role.
  • Strong troubleshooting skills for Windows, macOS, and mobile platforms.
  • Familiarity with networking basics (LAN/WAN, Wi-Fi).
  • Experience with ticketing systems and ITSM tools.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Willingness to participate in on-call rotation and occasional travel.
  • Certifications such as CompTIA A+, Network+, or Microsoft are a plus.

Benefits
  • Significant growth potential
  • Health benefits
  • 401(k)
  • Paid time off

Join UsIt's an exciting time at The Shade Store-we're growing quickly and striving to be better every day. If you're passionate, determined, and eager to learn, come help us deliver an exceptional customer experience, one window at a time.
THE SHADE STORE offer is contingent upon:
  • Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date

The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
ABOUT US: Visit our website at https://www.theshadestore.com/... more about The Shade Store and our career opportunities.

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