Director Operations Excellence Jobs in Quebec (NOW HIRING)

Hey, we're Ardene!

We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with 250+ stores in Canada, the USA and internationally - not to mention ardene.com and our app!

We believe that fashion shouldn't be exclusive or intimidating - it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.

Want to learn more about Life at Ardene? Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.

https://ardenecorporate.com/life-at-ardene

WHO YOU ARE:

We are looking for a passionate, dynamic and results-driven Operational Excellence Manager to join the Ardene Headquarters Store Operations team. This role is integral to elevating store performance by combining operational precision with a strong focus on people development. The Operations Manager will lead initiatives that enhance consistency, efficiency, and execution across all stores while fostering a culture of continuous learning and improvement.

Reporting to the Head of Stores, the responsibilities of the Operational Excellence Manager include, but are not limited to:

Training & Development

• Design and deliver operational training programs, tools, and content that align with business strategy and support company objectives.
• Create effective and engaging resources such as guides, playbooks, and checklists to enhance store team performance.
• Build training and development content tailored to store operations and team growth.
• Identify training needs across regions and develop targeted initiatives to strengthen operational capabilities.
• Evaluate the effectiveness of training programs and continuously improve content based on feedback and performance outcomes.

Operational

• Oversee and support the execution of daily store operations, ensuring efficiency and consistency in all processes.
• Address and resolve operational challenges, including inventory management, OMNI process execution, and adherence to store and service standards.
• Monitor operational compliance across regions and identify opportunities to streamline procedures and improve store performance.
• Conduct weekly store visits at the Headquarter's Flagship store, and accompany Head of Stores and OPS team on additional store visits to assess performance and support operational initiatives.
• Collaborate with store District Supervisors and Regional Directors to ensure best practices are communicated, understood, and applied consistently.

Team Leadership & Project Management

• Manage a team of 3 OPS members, including the Operational Coordinator, Operational Specialist, and Project Lead, overseeing all projects, tasks, and initiatives associated with the Store Operations team.
• Drive the team toward achieving corporate objectives and strategic goals.
• Support team development through coaching, mentoring, and performance management.

Strategic Alignment & Communication

• Partner cross-functionally with HR, Marketing, Visual, and Brand teams to align operational and training strategies with overall company goals.
• Deliver presentations, and lead meetings that engage and inspire teams.
• Drive strong communication to stores and take ownership of weekly newsletter content.
• Contribute to strategic projects that enhance operational excellence and support long-term business growth.

WHAT YOU'LL NEED: 

• Bachelor's degree in business management, retail management or other related field of study.
• 5+ year of experience in retail operations.
• Experience in retail operations, store management, or a related field, with a strong focus on operational excellence and team development.
• Excellent communication and interpersonal skills, with an ability to interact with multiple stakeholder groups across the organization at various levels.
• Ability to build and lead a high functioning team that are results oriented.
• Ability to adapt and adjust to shifting priorities.
• Ability to introduce new ideas to enhance both operations and training effectiveness.
• Ability to foster and build trust and alignment across teams and functions.
• Demonstrated ability to develop and execute business strategies and initiatives that achieve financial performance and operational targets.
• Proficiency with digital tools and platforms used for operations, training, and communication (e.g., SurveyMonkey, GoCanvas, Microsoft Office Suite).
• Demonstrated analytical, strategic thinking, and problem solving skills.
• Bilingual (English/French).
• Ability to work in-office 5-days per week.

GROW WITH US!

We're pretty proud to say that everything we do starts with our people - whether it's in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America's top retail chains!