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Director Ombudsman Educational Services information

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$32.5K

$74.3K

$129K

How much do director ombudsman educational services jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director ombudsman educational services in the United States is $74,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What does a Director Ombudsman Educational Services do?

A Director Ombudsman Educational Services oversees the ombudsman program within an educational institution or system, ensuring that concerns and complaints from students, parents, and staff are addressed impartially and effectively. They act as a neutral party to facilitate communication, mediate disputes, and recommend solutions to problems related to the educational environment. Their role also includes promoting fair practices, compliance with policies, and improving overall satisfaction within the school community. They work closely with administration, faculty, and stakeholders to foster a positive and equitable educational experience.

What are the key skills and qualifications needed to thrive as a Director Ombudsman Educational Services?

To thrive as a Director Ombudsman Educational Services, you need expertise in educational administration, conflict resolution, and a deep understanding of education laws and regulations, typically supported by an advanced degree in education or a related field. Familiarity with case management software, data analysis tools, and compliance tracking systems is often required. Exceptional interpersonal communication, problem-solving, and leadership skills help in mediating disputes, building trust, and guiding teams. These competencies are critical for ensuring fair outcomes, fostering positive educational environments, and maintaining compliance with institutional and legal standards.

What are the main challenges faced by a Director Ombudsman Educational Services when balancing the interests of students, faculty, and administration?

One of the primary challenges in this role is navigating complex situations where the interests of students, faculty, and administration may not always align. The Director must maintain impartiality while fostering open communication and ensuring that all parties feel heard and respected. Additionally, handling sensitive issues such as grievances or policy disputes requires strong conflict resolution skills and the ability to implement fair, confidential processes. Successfully addressing these challenges often involves regular collaboration with diverse stakeholders and ongoing professional development to stay current with best practices in educational conflict management.

What is the difference between Director Ombudsman Educational Services vs School Counselor?

AspectDirector Ombudsman Educational ServicesSchool Counselor
Required CredentialsTypically requires a master's degree in education, counseling, or related field; certification may be preferredUsually requires a master's degree in school counseling or psychology; state certification often needed
Work EnvironmentAdministrative setting within educational organizations, overseeing compliance and conflict resolutionStudent-focused environment within schools, providing guidance and support to students
Employer & Industry UsageEducational services companies, school districts, and private schoolsPublic and private K-12 schools

The main difference is that the Director Ombudsman Educational Services focuses on overseeing compliance, resolving disputes, and ensuring fair practices within educational organizations, often in an administrative capacity. In contrast, a School Counselor directly supports students' academic and emotional needs. Both roles require relevant credentials, but their daily responsibilities and work environments differ significantly.

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Director Ombudsman Educational Services jobs near you
Infographic showing various Director Ombudsman Educational Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,307 per year, or $35.7 per hour.

Instructional Aide

Ombudsman Educational Services

Chicago, IL

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Starting Rate: $20 /hour Environment: Alternative Education Program, Grades 9-12
Ombudsman Educational Services , a growing, dynamic organization with a social mission to offer hope is seeking an Instructional Aide to join our award-winning Alternative Education team and perform meaningful work in a culture that welcomes innovation, encourages creative expression and offers limitless potential for personal and professional satisfaction!
If you thrive in a goal-oriented, outcome-driven environment, possess a strong work ethic, problem-solving mindset, a passion for supporting at-risk students, and you're looking for a career with genuine purpose - We Should Talk!
As an Instructional Aide, you'll play a vital role in shaping the success of students in Grades 9-12 by providing personalized support, supervision and guidance both in the classroom and within the community. Collaborating closely with classroom educators, you'll help assist with implementing each student's Individualized Education Program (IEP), tailoring instruction to their unique learning. Your dedication will help empower students to reach their full potential, building essential skills and confidence along the way.
Responsibilities Include:
  • Collaborating closely with classroom teachers to cultivate a supportive, welcoming, and high-achieving learning environment where all students feel safe and valued.
  • Implementing engaging, individualized instruction and behavioral interventions both on-site and in community settings, aligned with each student's unique goals and objectives.
  • Instructing and closely monitoring students during classroom lessons, ensuring instructional fidelity, and applying targeted strategies to enhance student comprehension and successful course completion.
  • Encouraging individual student growth by consistently tracking progress against established timelines and proactively communicating with classroom teachers regarding students' successes and areas needing additional intervention.
  • Managing student behavior effectively, reinforcing our school's philosophy and policies, and applying consistent disciplinary measures in collaboration with classroom teachers.
  • Supporting and mentoring students facing academic challenges, encouraging personal growth, and assisting them in developing essential community, vocational, leisure, domestic, academic, and social skills.
  • Completing clear, accurate, and timely documentation of student behaviors and performance, reporting meaningful observations, and offering actionable recommendations to relevant staff.
  • Assisting with the preparation of detailed behavioral reports, daily activity logs, and other necessary documentation.
  • Communicating proactively and clearly with students, colleagues, supervisors, and families regarding student needs, achievements, and areas of concern, working in close partnership with teachers and administration.
  • Maintaining strict confidentiality of all student records and information at all times.
  • Participating actively in assurance and accreditation activities, contributing to achieving site performance standards and accreditation requirements.
  • Participating in school-wide, student-parent, and advisory meetings to foster collaborative support networks and positive educational outcomes.
  • Responding positively and constructively to formal and informal feedback, demonstrating continuous professional growth.
  • Performing additional responsibilities as needed to support student success and contribute to the overall effectiveness of our educational community.
Qualifications Required:
  • High school diploma or equivalent w/ passage of basic skills test.
  • Associate degree or higher in education or a closely related field of study preferred.
  • Licensed currently or in the process of obtaining an IL state school support personnel (SSP) credential.
  • Ability to obtain and maintain certification in company approved crisis management training.
  • Prior experience providing instruction, guidance and/or support to children; preferably in an alternative, special education and/or behavioral health program setting.
  • Highly skilled in working with children with learning disabilities, autism spectrum disorders, emotional behavioral disorders and/or other related disabilities.
  • Ability to think and act quickly and calmly in an emergency and make independent decisions.
  • Proficiency in providing motivation and having critical conversations with students that help move them toward realistic goals.
  • Solid motivational skills and willingness to be flexible and adapt to changing priorities and new initiatives.
  • Advanced oral and written communication, organization, conflict resolution, multitasking, problem solving, and decision-making ability.
  • Knowledge of relevant technology including experience with instructional technology, Microsoft Office Suite, database entry and basic office equipment.

    Ombudsman Educational Services is a division of ChanceLight Behavioral Health, Therapy, & Education , the nation's leading provider of alternative and special education programs for children and young adults. For more than 50 years, and in partnership with over 235 school districts nationwide, we have helped change the direction of more than 240,000 student lives !
    Learn more about our history, our mission, and the program services we provide by visiting the link below:
      At ChanceLight we believe in providing more than just a job, as a member of our team you'll receive the opportunity to make meaningful impacts, the support needed to achieve success, and all the tools essential to reaching your personal & professional fulfillment! Y our path to a truly rewarding career starts here - where growth, empowerment, and collaboration define our culture; and every day is a Chance to transform lives through education!
      Perks and Benefits Include:
      • Comprehensive Medical, Dental and Vision Plans
      • FREE Telehealth and Virtual Counseling Sessions
      • FREE Health Advocacy Services and 24/7 Nurse Line
      • Company Paid Life & Disability Insurance
      • Company Paid Employee Assistance Program
      • Flexible Spending and Health Savings Accounts
      • Personal Protection Insurance Plans
      • Cigna Healthy Pregnancies, Healthy Babies Program
      • Legal Services Insurance
      • Pet Health Insurance
      • Accrual-based Paid Time Off
      • School Hours and Paid Holiday Schedule
      • Extensive Personal and Life Event Paid Leave Policy
      • 401k Retirement Saving Plan
      • Perks at Work Employee Discount Program
      • Opportunities for Growth & Development
      • And So Much More!
      If you're ready to start making lasting impacts on the lives of students and contribute to the creation of a brighter future - This Is Your Chance !
      Join us and together, we can empower students to overcome challenges, build confidence and unlock their full potential!
      Careers, With ChanceLight Work. With Purpose.
      Copyright 2026 ChanceLight Behavioral Health, Therapy, & Education, a ChanceLight company Benefit plans and eligibility requirements may vary based on role and employment status.
      Education Required
      • High School or better in Diploma or Equivalent
      Preferred
      • Associates or better in Related Field of Study
      Licenses & Certifications Required
      • IL - School Support - SSP
      • Crisis Prevention Inst
      Skills Preferred
      • Alternative Education
      • Crisis Intervention
      • Behavioral Support
      • Personalized Instruction
      • Student Coaching/Mentorship
      • Student Engagement
      • Working With At-Risk Students
      • Assistant Teaching
      • Academic Support
      • High School Education
      • Scheduling/Time Management
      • Record Keeping & Reporting
      • Individualized Education Programs (IEP)
      • Behavioral Disorders
      • Learning Disabilities
      • Performance Motivation
      • Attention to Detail
      • Communication
      • Interpersonal Skills
      • Computer Skills
      Behaviors Preferred
      • Enthusiastic: Shows intense and eager enjoyment and interest
      • Team Player: Works well as a member of a group
      Motivations Preferred
      • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
      Equal Opportunity Employer
      This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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