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Director Of Supportive Services Jobs (NOW HIRING)

Bierman Autism Centers

Director of Services

Moorestown, NJ · On-site

$100K - $130K/yr

We are looking for a Director of Services who can accelerate client success across their assigned ... Engaging, Supportive Culture: We live by the culture we've created-balancing a hard-working ...

Life Care Services

Director of Nursing

Coatesville, PA · On-site

This role functions as the Director of all nursing functions within the community's Skilled Nursing ... Responsible for the development, organization and operation of nursing services and supportive ...

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How much do director of supportive services jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director of supportive services in the United States is $127,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $150,500.00 per year, depending on experience, location, and employer.

What is a director of supportive services?

A Director of Supportive Services is a senior management professional who oversees programs and staff that provide assistance to individuals or communities in need. This role often exists in organizations such as social service agencies, healthcare providers, or non-profits, and involves managing a range of support services like counseling, housing assistance, case management, and crisis intervention. The Director is responsible for ensuring that these services are delivered effectively, comply with relevant regulations, and meet the needs of clients. They also manage budgets, supervise staff, and develop policies to improve service quality and efficiency.

What are the key skills and qualifications needed to thrive as a director of supportive services, and why are they important?

To thrive as a Director Of Supportive Services, you need strong leadership abilities, experience in social services or related fields, and typically a bachelor's or master's degree in social work, psychology, or a similar discipline. Familiarity with case management software, regulatory compliance systems, and budgeting tools is often required. Excellent interpersonal skills, problem-solving abilities, and the capacity to motivate and manage diverse teams are crucial soft skills for this role. These competencies are vital to ensure effective program delivery, staff development, and positive outcomes for clients in need.

What are some common challenges faced by a director of supportive services, and how can they be addressed?

A Director of Supportive Services often manages a diverse team and oversees programs that address complex client needs, such as housing, mental health, and employment support. Common challenges include balancing limited resources, ensuring staff are properly trained, and maintaining compliance with funding and regulatory requirements. Effective communication, strong organizational skills, and continuous staff development are essential to overcoming these challenges. Building strong community partnerships and fostering a collaborative team environment also help ensure clients receive comprehensive support.

What is the difference between Director Of Supportive Services vs Case Manager?

AspectDirector Of Supportive ServicesCase Manager
CredentialsRelevant degrees, certifications in social services or related fieldsRelevant degrees, certifications in social work or counseling
Work EnvironmentOversees programs, manages staff, develops policiesDirectly assists clients, assesses needs, develops care plans
Employer & IndustryNonprofits, government agencies, healthcare organizationsSocial service agencies, healthcare providers, community organizations

The main difference is that the Director Of Supportive Services manages programs and staff, focusing on organizational oversight, while a Case Manager works directly with clients to provide personalized support and services. Both roles require relevant credentials and operate within similar environments, but their responsibilities differ significantly.

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Director Of Supportive Services jobs near you
Infographic showing various Director Of Supportive Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $127,543 per year, or $61.3 per hour.

Encampment Supportive Services Residential Aide

GREATER PHILADELPHIA URBAN AFFAIRS

Philadelphia, PA • On-site

$16.25 - $19.50/hr

Other

Re-posted 15 days ago

Job description

POSITION: Encampment Supportive Services Residential Aide
DEPARTMENT: ODAAT/Shelter Services
REPORTS TO: Culinary Manager
PROGRAM SUMMARY:
One Day At A Time (ODAAT) is a Program Partner of the Urban Affairs Coalition (UAC). ODAAT houses men and women who are afflicted by addiction and homelessness. Case management services and prevention for HIV/AIDS is also offered at select locations. Through our holistic array of services, ODAAT consumers can expect the support of staff to bring systems together to achieve positive outcomes. Staff offers support in the following areas: recovery coaching and mentoring, linkage to health and social services, transitional housing, and community outreach.
POSITION SUMMARY:
This position offers care in a blended capacity to clients and supports the operation of the ODAAT Shelter Programs. Specifically, this position provides minimum direct engagement client support and provides majority of their service in support of culinary and building management tasks. The core responsibility of the Encampment Supportive Services Residential Aide is to ensure core building functions that are vital for successful service delivery are completed. The role is designed for the individual to have flexibility to support with direct client care, culinary tasks, and building management when the need is identified by program leadership. This role provides services to consumers in a therapeutic residential setting in accordance with established program objectives and the treatment goals of each individual being served. Shelters operate 24-hours per day, seven days per week. The work is performed under general supervision.
KEY DUTIES AND RESPONSIBILITIES:
  • Receives new clients, completes intake paperwork, creates proper client files and orients new clients to ODAAT services and its policies
  • In collaboration with the Culinary Manager, assists, prepares and/or supervises preparation of meals. Also coordinates meals in the absence of the Culinary Manager.
  • In collaboration with the Lead Maintenance Worker, cleans and maintains facility hygiene. Coordinates facility cleaning in Lead Maintenance Worker's absence.
  • Encourages compliance with house expectations
  • Assists consumers to see that adequate supplies are on-hand (i.e., cleaning agents, paper products)
  • Provides for shelter and safety needs of residents
  • Attends residential staff meetings as directed by Shelter Director and other staff meetings and trainings, as required
  • Takes an active role in client hygiene, as necessary
  • Maintains building and grounds, as assigned
  • Assists with group while monitoring safety needs and encouraging participation
  • Available for all shifts including weekends is required, as assigned
  • Adhere to all company policies related to the Driver's Standard Operating Procedures
  • Other duties, as assigned
EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES
  • High School Diploma or equivalent required; Related training/certifications post high school, preferred
  • Serv-Safe Certification Required within 3 months of hire.
  • Familiar with Microsoft Office software, including Excel and Outlook
  • Proficient with Google search and email
  • Demonstrated written and verbal communication skills including typing and writing
  • Must possess strong interpersonal and customer service skills
  • Must have the ability to work independently and as a team member
  • Must take initiative and ability to identify process improvements
  • Knowledge of first aid methods and techniques
  • Ability to learn and apply written policies and procedures related to work
  • Ability to concentrate on a designated area for extended periods
  • Able to set and observe appropriate boundaries with clients
  • Possess well-developed decision-making skills and attention to detail with a high level of accuracy
  • Ability to excel in a diverse, collaborative team environment
  • Able to multi-task and remain calm in demanding and unpredictable situations
  • Possess ability to understand various Homeless operations and procedures
  • Able to maintain a professional, customer service-oriented attitude at all times
  • Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
  • Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertiveness as situation may demand
  • Possess excellent time management skills and the ability to work with minimum supervision
  • Ability to transport individuals as needed, and travel to various sites and locations daily
  • Able to meet a flexible work schedule including holidays, evenings and weekends; and
  • Available on-call for emergencies by telephone and/or mobile phone
LICENSES AND CERTIFICATIONS
  • Valid Pennsylvania driver's license, preferred
PHYSICAL REQUIREMENTS
  • Able to lift/move weight up to 75 lbs.
  • Vision adequate to perform the responsibilities and functions of the job efficiently.
  • Must be able to sit for 2 or more hours per day.
  • Must be able to stand for 2 or more hours per day.
  • Must be able to operate a computer/hand-held digital device for more than 2 hours per day.
  • Must be able to drive or ride in a moving vehicle.

WORK ENVIRONMENT
The employee will work in an office and public, service-delivery environment. Hectic situations can occur in the public area of the facility characteristic to working with the homeless and adjudicated community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene. The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
The candidate for this position may be subject to any of the following screenings as part of the pre-employment process: Motor Vehicle Report (MVR), PA Criminal Background Check (PATCH), FBI Fingerprinting, and drug/alcohol screen.
Telephone calls will not be accepted
UAC/ODAAT is an Equal Opportunity Employer

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