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Director Of Spa Operations Jobs in Raleigh, NC (NOW HIRING)

IONNA LLC

Director of Station Operations

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Reports to: SVP of Tech Operations This role requires a full-time onsite presence in Durham, NC Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent ...

Socket.dev

Director of Station Operations

Raleigh, NC · On-site

$120 - $150/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Reports to: SVP of Tech Operations This role requires a full-time onsite presence in Durham, NC Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent ...

Oncohost

Director of Laboratory Operations

Cary, NC · On-site

$150 - $190/hr

Role Overview The Director of Laboratory Operations will lead the company's CLIA‑certified laboratory operations in Cary, North Carolina. This role is responsible for ensuring high‑quality ...

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All JobsOf Spa Operations JobsDirector Of Spa Operations JobsDirector Of Spa Operations Jobs in Raleigh, NC

Director Of Spa Operations information

See Raleigh, NC salary details

$33.1K

$104.7K

$174.5K

How much do director of spa operations jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director of spa operations in Raleigh, NC is $104,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

What does a director of spa operations do?

A Director of Spa Operations oversees the daily management and strategic direction of a spa facility. They are responsible for ensuring high-quality guest experiences, managing staff, developing spa programs, overseeing budgets, and ensuring compliance with health and safety regulations. This role also involves marketing the spa, managing inventory, and maintaining relationships with vendors and clients. The Director works closely with other departments to maximize profitability and guest satisfaction.

What are the key skills and qualifications needed to thrive as a director of spa operations, and why are they important?

To thrive as a Director Of Spa Operations, you need expertise in hospitality management, business administration, and spa industry standards, typically supported by a relevant degree and experience in spa or wellness management. Familiarity with spa management software, booking systems, and budgeting tools is crucial for operational efficiency. Exceptional leadership, customer service, and problem-solving skills help you motivate teams and deliver memorable guest experiences. These skills ensure smooth spa operations, client satisfaction, and the achievement of business goals in a competitive wellness market.

What are some key challenges a director of spa operations might face when managing a diverse team?

A Director of Spa Operations often oversees a team with a wide range of specializations, such as therapists, aestheticians, and front desk staff. One common challenge is ensuring consistent service quality and communication across all departments while respecting individual expertise. Balancing staff scheduling, maintaining motivation, and fostering a positive work environment are crucial, especially during peak seasons. Successful Directors use strong leadership, clear processes, and regular training to address these challenges and support both staff satisfaction and guest experience.

What is the difference between Director Of Spa Operations vs Spa Manager?

AspectDirector Of Spa OperationsSpa Manager
ResponsibilitiesOversees multiple spa locations, develops strategic plans, manages budgets, and leads senior staffManages daily spa operations, supervises staff, and ensures guest satisfaction
Required CredentialsOften requires advanced certifications, management experience, and industry knowledgeTypically requires relevant certifications and experience in spa services
Work EnvironmentCorporate or multi-location spa settings, strategic planning focusSingle spa location, operational and guest service focus

The main difference between a Director Of Spa Operations and a Spa Manager lies in scope and responsibilities. The Director oversees multiple locations and strategic initiatives, while the Spa Manager handles daily operations at a single spa. Both roles require industry certifications, but the director's role is more focused on leadership and business development.

What are popular job titles related to Director Of Spa Operations jobs in Raleigh, NC?

For Director Of Spa Operations jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Director Of Spa Operations jobs in Raleigh, NC look for?

The top searched job categories for Director Of Spa Operations jobs in Raleigh, NC are:

Director Of Spa Operations jobs near you
Infographic showing various Director Of Spa Operations job openings in Raleigh, NC as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $104,674 per year, or $50.3 per hour.

Director of Station Operations

IONNA LLC

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

Reports to: SVP of Tech Operations

This role requires a full-time onsite presence in Durham, NC

Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.

Mission: Operate the best in class charging experience. 

KPIs:

Uptime/First Attempt

Plugshare/Google Ratings

EVSE on Budget

IONNA is seeking a phenomenal operational leader to head its Station Operations department and drive a best-in-class charging experience for our customers!  This role will be responsible for leading our Call Center/Tier 1, Technical Support and Field Service Teams to execute the highest quality charging station experience.  The ideal candidate will have significant experience leading high-performance teams under lightning speed SLAs as well as no excuses winning attitude.  IONNA operates the industry's leading E-mobility support team and this role presents the exciting opportunity to lead and grow that elite team. 

Responsibilities

  • Lead Tier 1/Call center, Tier 2(Tech Support) and Field Service teams to meet or exceed the quality KPIs and customer experience targets at scale. 
  • Build out and scale org to meet the needs of our customers as the IONNA network continues to scale.
  • Work internally and externally to ensure the support team has the correct set of people, processes and tools to enable success at scale
  • Implement operational rigor and reporting cadences within Station Operations to ensure adherence to objectives and KPIs
  • Drive continuous improvement across the 3 teams to enable efficiency improvements and increased effectiveness at scale.
  • Coach and mentor your managers into becoming the ultimate leaders
  • Manage and improve upon the 24/7 on call function to ensure our customers and employees are supported around the clock. 
  • Be accountable for all Field Service inventory tracking and management.
  • Manage and hold accountable 3rd party vendors to ensure SLA compliance and full execution of their scope
  • Track and manage all station operations costs and ensure accurate reporting of budget adherence. 
  • Lead Support collaboration between Vehicle OEM and IONNA support teams to provide the best unified customer experience.
  • Work closely with quality and tech teams to provide actionable field insights that drive systematic improvements to the ecosystem.
  • Manage the correct training, reoccurring education and documentation to
  • Collaborate with Tech and SW departs to maintain the correct SOWs and alerting necessary to achieve the fastest possible issue resolutions.

Qualifications

  • A BS degree in a relevant field and minimum of 8 years leading and building support teams that run from Tier 1 to Field resolution under high-performance SLAs
  • Experience managing teams that run 24/7 and similar on call formats
  • Experience building support processes and collaborating cross functionally with quality and tech departments
  • Strong knowledge of electrical systems and safe onsite intervention practices. 
  • Experience working with Salesforce service cloud and work order mgmt.
  • Willingness to be on call, work off hours, cover weekends as needed to support the team and our customers
  • Winning attitude that embodies the concept of extreme ownership
  • E-mobility Experience is a plus but not required. 

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs and comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.

We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

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