Director Of Risk Management Jobs in Hawaii (NOW HIRING)

Division:  Management & Non-Union (MAN010)

Band 4

Assistant Director of Revenue Management

Aloha & Welcome to Something Exceptional
At our Forbes FiveStar luxury resort, excellence is intentional. Every room night, rate decision, and distribution strategy is thoughtfully designed to honor our guests, elevate our brand, and drive exceptional financial performance. Revenue Management plays a vital role in preserving the integrity of the luxury experience while maximizing opportunity across every channel.

We are seeking an Assistant Director of Revenue Management who thrives at the intersection of strategy, analytics, and execution. This role is ideal for a disciplined, forwardthinking leader who understands the nuances of luxury demand and is energized by translating enterprise strategy into precise daily action.

Our culture is built on accountability, collaboration, and continuous improvement. We empower our leaders to think critically, challenge assumptions, and make informed decisions that support both shortterm performance and longterm brand value. Here, your expertise is valued, your development is supported, and your contributions have real impact.

As a Hawaii Business Magazine “Best Places to Work” recipient for five consecutive years, we are deeply committed to investing in our people. We offer competitive compensation, comprehensive benefits, professional development opportunities, recognition programs, and exceptional travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide.

If you are passionate about revenue optimization, motivated by datadriven results, and eager to grow your career within a worldclass luxury environment, we invite you to join our team.

Position Overview and Responsibilities:

As Assistant Director of Revenue Management, you will serve as a strategic and operational partner to the Director of Revenue Management, supporting revenue optimization across pricing, inventory, and distribution. You will execute sophisticated revenue strategies with precision and agility, ensuring alignment with Marriott’s commercial standards and brand expectations.

In this role, you’ll analyze demand trends, market conditions, and competitive performance to make informed, forwardlooking decisions. You’ll help translate enterprise strategy into disciplined daily execution, supporting forecasting, inventory controls, and pricing strategies that drive profitability while preserving the luxury guest experience.

You’ll collaborate closely with sales, marketing, and operations teams, bringing a strong analytical mindset and a deep understanding of luxury demand dynamics. With a commitment to accuracy, insight, and brand stewardship, you’ll play a key role in delivering exceptional financial results and sustaining longterm revenue success.

Essential Duties:

Revenue Leadership

• Execute pricing, inventory, and distribution strategies to optimize ADR, RevPAR, and Total Revenue (TRevPAR).
• Maintain real-time awareness of market dynamics, demand patterns, and competitive positioning.
•  Ensure flawless rate execution and system integrity across all Marriott and third-party platforms.
• Oversee daily operations of the reservations office, ensuring accurate booking management, timely responses to inquiries, and high-quality customer service standards are consistently met.
• Serve as acting leader of the Revenue Management function in the absence of the Director.

Pricing & Inventory Management

• Monitor competitive intelligence and respond proactively to market shifts.
• Anticipate demand inflection points and capitalize on compression periods.
• Identify demand trends and revenue opportunities.
• Drive strategies to outperform luxury competitors.

Forecasting & Strategic Analysis

• Analyze booking trends, segmentation performance, and demand drivers to inform strategy.
• Prepare and contribute to weekly, monthly, and long-range forecasts in alignment with Mauna Kea Resort standards.
• Identify revenue opportunities and potential risks, providing clear, actionable recommendations.
• Support annual budgeting and long-term strategic planning processes.

Distribution & Digital Performance

• Oversee performance and optimization of RMS (One Yield), OPERA PMS, Mariott HPP and channel management systems.
• Optimize channel mix to prioritize direct and high-margin channels.
• Develop and maintain rate programs within Marriott systems in alignment with brand and distribution strategies.
• Ensure rate parity, accurate content, and seamless connectivity across all channels.
• Assist with Group maintenance and performance, including OPERA, CI.TY and PASSKEY systems.
• Troubleshoot and resolve system issues impacting revenue performance.
• Maintain the highest standards of data accuracy and system integrity.

Revenue Reporting & Insights

• Deliver daily, weekly, and monthly reporting aligned with Mauna Kea Resort reporting standards.
• Monitor key performance indicators including ADR, RevPAR, occupancy, RGI, and channel contribution.
• Translate data into meaningful insights that inform strategic decisions at the executive level. 

Other Duties:

• Attend Weekly Executive Committee Meetings.
• Attend Hotel Managers’ Meetings. 

Working Conditions:

• Normal office conditions in air-conditioned environment.
• Business travel as needed.

Work Hours:

• Must be able to work flexible schedules to meet goals.
• Must be able to work in excess of 40 hours per week.
• Must be able to work long and irregular hours.

Equipment Use:

• Proficient in the use of Microsoft Programs including but not limited to Word, Excel, and Office.
• Ability to use Opera, Marsha, Marriott Operating system and other reservations program.
• Ability to use various office equipment including but not limited to telephone, calculator, photocopier, and facsimile machine.

Mental and Physical Demands:

• Ability to sit in a confined area for the duration of a nine-hour shift; walks throughout the resort to meet with other departments or attend scheduled meetings.
• Ability to multi-task, prioritize and organize workload in a fast-paced environment.
• Ability to effectively deal with customers, some requiring high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, FAX machines, photocopiers, and other office equipment as needed.

Communication Demands:

• Ability to effectively deal with partners and customers, some requiring high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to speak, read, listen and write effectively in the English language.
• Ability to establish and maintain effective working relationships with employees, fellow managers and customers.

Minimum Qualification Requirements:

• 8–12+ years of progressive revenue management experience within luxury or ultra-luxury hotels/resorts.
• 4–7+ years of progressive revenue management experience, ideally within luxury or resort environments.
• Strong proficiency in Marriott systems, including One Yield, OPERA PMS, and HPP preferred.
• Advanced Excel and analytical capabilities with experience handling complex data sets.
• Proven ability to independently manage pricing and inventory decisions.
• Strong business acumen, attention to detail, and strategic thinking skills.
• Bachelor’s degree in Hospitality, Business, Finance, or related field preferred.

Critical Competencies

• Strategic Agility
• Decisive Leadership
• Financial & Commercial Acumen
• Data Intelligence & Forecasting Mastery
• Competitive Instinct
• Executive Communication
• High Performance Mindset