Director Of Program Operations Jobs in Philadelphia, PA

???? Residential Substance Use Treatment Program | Philadelphia, PA 19144-4248
???? Full-Time, Exempt
???? DailyPay Available

At Resources for Human Development (RHD), we believe recovery is possible for everyone. We are seeking an experienced, compassionate, and mission-driven Program Director to lead a residential substance use treatment program serving chronically homeless couples seeking recovery from substance use disorders.

This role provides an opportunity to oversee a unique continuum of care that includes Detoxification Services and ASAM 3.5 Clinically Managed High-Intensity Residential Treatment. The Program Director plays a vital role in creating an environment where individuals can heal, rebuild their lives, and achieve long-term recovery while receiving person-centered, trauma-informed care.

The ideal candidate is a strong leader with clinical expertise, operational experience, and a passion for supporting individuals experiencing homelessness and substance use challenges.

This residential substance use treatment program provides detoxification and residential treatment services for chronically homeless couples seeking recovery. Through a recovery-oriented approach, the program helps individuals address substance use disorders, develop healthy coping skills, strengthen relationships, and build a foundation for long-term stability and wellness.

The program is committed to delivering evidence-based services that honor dignity, promote healing, and reflect the principles of trauma-informed and person-centered care.

• Competitive Compensation
• DailyPay – Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Company-Paid Training
• Leadership Development Opportunities

• Executive and Clinical Leadership Experience
• Professional Development Opportunities
• Ongoing Education and Training
• Opportunities for Advancement
• Collaboration with Organizational and Clinical Leaders
• Experience Managing Residential Treatment Programs

• Lead Services That Support Recovery and Stability
• Improve Outcomes for Individuals and Couples
• Support Individuals Experiencing Homelessness
• Mentor and Develop Human Service Professionals
• Create Lasting Community Impact
• Join a Mission-Driven Organization

As a Program Director, you will:

• Provide administrative and clinical leadership for the residential treatment program.
• Oversee daily operations to ensure the delivery of high-quality services.
• Ensure all services reflect person-centered, trauma-informed, and recovery-oriented principles.
• Supervise, coach, develop, and support program staff.
• Lead recruitment, hiring, training, performance management, and staff retention efforts.
• Provide crisis management support and after-hours on-call oversight as required.
• Ensure employee and clinical charts remain accurate, compliant, and audit-ready.
• Oversee compliance with state regulations, funder requirements, licensing standards, and organizational policies.
• Ensure quality service delivery and implementation of evidence-based practices.
• Monitor treatment planning, service documentation, authorizations, and clinical outcomes.
• Collaborate with Clinical Directors and Quality Teams to support program excellence.
• Manage program budgets, expenditures, revenue cycle activities, and financial performance.
• Ensure the program consistently meets budget and census expectations.
• Maintain understanding and oversight of fee-for-service funding structures and billing requirements.
• Monitor claims, documentation, authorizations, and reimbursement processes.
• Partner with Human Resources, Finance, Clinical Quality, and other departments to support program success.
• Foster a culture of professionalism, accountability, engagement, and recovery.
• Promote RHD values throughout all aspects of program operations.

You may be a great fit if you are:

✔ Compassionate
✔ Strategic
✔ Recovery-Oriented
✔ Trauma-Informed
✔ Collaborative
✔ Accountable
✔ Organized
✔ Committed to Quality Care

• Master's Degree in Counseling, Psychology, Social Work, or a related human services field.
• Minimum of two years of experience in a human services agency, preferably within a substance use treatment setting.
• Experience supervising staff, direct service delivery, and program planning.
• Knowledge of substance use treatment regulations and best practices.
• Working knowledge of ASAM Criteria and Level 3.5 Residential Treatment standards.
• Experience supporting recovery-oriented and trauma-informed services.
• Strong leadership, organizational, and communication skills.
• Ability to effectively engage clients and staff in therapeutic and healthy interactions.
• Proficiency with electronic health records, Microsoft Office, and related technology.
• Valid driver's license and acceptable driving record.
• Required criminal background clearances.

• Experience managing detoxification and residential treatment programs.
• Experience serving individuals experiencing homelessness.
• Experience overseeing fee-for-service funding and revenue cycle performance.
• Clinical licensure or licensure eligibility.
• Experience managing program budgets and census development.

• Full-Time
• Exempt Leadership Position
• On-Call Responsibilities Required
• Evening and Weekend Availability as Needed
• Flexible Scheduling Based on Program Needs

• Ability to sit, stand, walk, bend, reach, and climb stairs.
• Ability to travel between program locations as needed.
• Ability to operate standard office equipment and electronic health record systems.
• Ability to perform essential job functions with or without reasonable accommodation.

Some jobs pay the bills.

Some jobs build careers.

This job transforms lives.

If you're a dynamic leader who is passionate about recovery, trauma-informed care, and supporting individuals on their journey toward stability and wellness, we encourage you to apply today.

Join our team and help create an environment where recovery, hope, and opportunity thrive.

Resources for Human Development (RHD) is a national human services organization dedicated to providing innovative, person-centered services that promote dignity, recovery, independence, and community inclusion.

Employment for this position is administered through Apis Services, Inc.

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law. This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.