Director Of Program Operations Jobs in California

Position Title: Contra Costa County Director
Reports To: Managing Director of Programs (MDP)
Community: Contra Costa County
Office Location: Richmond, CA (up to 50% hybrid role of in-person and remote)
Compensation: $109,496/annually, generous benefits package
Status: Full-time, exempt
Director of Contra Costa County- Position Summary
The County Director is a strategic, collaborative and results-oriented leader with strong evaluative, relational, management, and implementation skills who will lead and manage programs in the county according to FLY's theory of change. With performance management and organizational leadership skills, the Director of CCC will ensure that program health indicators are closely monitored and programmatic outcomes are accomplished through direct oversight of all CCC contracts, and supervision of program leaders. The Director will work closely with other organizational leaders to create momentum and connectivity that ensures effective program implementation and performance management result in positive outcomes for the young people FLY programs serve. In addition, the Director will serve as a jurisdictional lead for government and other stakeholder relations, representing FLY in systems collaboration efforts.
Position Responsibilities
Program Staff Supervision and Performance Management

• Hire, train, develop and supervise a team of program leaders for the county programs. Lead team members in setting individual and program-wide goals, guiding execution, and maintaining accountability for goal achievement.
• Oversee the management team and leadership of all CCC based programs.
• Lead strategy related to performance management, quality of services, and contract management.
• Facilitate and Co-facilitate cross-program team meetings, and trainings as needed, with support from the Talent Department
• Conduct and monitors site visits for Program Quality Measurement visits for the county
• Conduct annual reviews of direct reports which include creation of professional development plans.
• Collaborate with other county Directors, Associate Directors, and Leaders in leading and coordinating the Program Lead's efforts to develop, manage, and evaluate highly effective programs and organizational systems.
• Manage and support emergent and crisis situations with the goal of keeping FLY youth, staff, and community members safe.
• Support Case Manager Forums, Managers Meeting, and other collaborative spaces.

Program Operations

• Lead strategy for quality of service and performance management of CCC Program Management Team and lead the effective day-to-day operations of programs in the county, including the structure and functioning of all program components, to ensure that FLY offers comprehensive, integrated programming that supports youth growth and achieves outcomes.
• Support the Managing Director of Programs (MDP) and other key leadership with the design and implementation of policies and procedures for program management and evaluation that integrate youth input, talent initiatives, organizational development goals and performance management systems.

Community Engagement, Contracts and Stakeholder Management

• Collaborate with the MDP to negotiate grant and contract reporting requirements as needed, to ensure government and community engagement efforts prioritize access to FLY's youth and put service quality above all else.
• Manage key stakeholder relationships essential to the success of the county's programs and actively maintain these relationships to ensure consistency of messaging and reputation of FLY's mission and brand.
• Serve as agency lead in local systems and community partnership efforts to ensure FLY continues to have access to its clients, access to public resources to support its work, and influence in decision-making forums; this may include participation in community and juvenile justice initiative meetings, TAY network meetings, etc.
• Work with the Development team to identify other possible funding and program opportunities through the cultivation of key public systems partnerships.
• In collaboration with program managers, and the supervising director, ensure compliance with key governmental and private contracts and funding agreements specific to programs.
• In collaboration with program managers, the finance department, and staff, develop monthly & quarterly reports to submit to funders.
• Attend community collaborative meetings which include system partner engagement at the city and county levels. In these meetings help influence systems change per FLY's mission.
• Attend monthly contract meetings with system partners to discuss oversite, progress and strategic plans and/or audits.

Cross-Functional Collaboration and Leadership

• Work closely with the MDP, Associate Directors and Program Managers, as well as other Directors, VPCI and Chiefs, to provide leadership and strategic direction to the organization.
• Work closely with the Managing Director of Programs to ensure fidelity across programs and counties.
• Work with the MDP, VPCI and Director of Evaluation and Learning to ensure the advancement of FLY's Learning Agenda through the implementation of FLY's Theory of Change, which may include participation in the TOC Implementation Committee.
• Work with the MDP, VPCI, Evaluation and Learning team, as well as the Finance and Development teams to make decisions regarding contract deliverables and assess the program's ability to meet contract requirements.

• Other duties as needed and assigned.

Compensation & Benefits
This position is a full-time exempt role at a rate of $109,496 annually. Our Total Rewards Package also includes the following:

• Full medical dental, vision, and chiropractic healthcare and retirement contribution match
• 10+ PTO Days
• 12 Holiday Days
• FLY provides 3-4 additional "rejuvenation days off" twice per year in July and December
• Annual Wellness Funds
• Annual Professional Development Funds
• Employee Assistance Program (paid for by FLY)
• Annual Staff Retreat, Holiday Party, End of Year Celebration, Team Off Sites, and other FLY Events.
• Customize your Work Schedule (dependent on supervisor approval based on positional and departmental needs)
• Hybrid of In-Office and Remote Work (frequency of required in-person work is dependent upon the role)
• 8 Hours of Civic Engagement
• Mileage Reimbursement.

At FLY, we have adopted a no-negotiation policy. This policy reflects our commitment to equity and ensuring that the offers we make to our candidates reflect competitive and appropriate compensation given the market and the role.
Our Commitment to Diversity, Equity, And Inclusion
At FLY, we embrace a diversity of identities, beliefs, thoughts, and experiences. We commit to creating an organizational culture of equity and inclusion to better serve our youth and communities. FLY is an Equal Opportunity Employer. We strive for an inclusive culture and a staff team that reflects diversity. Applicants for all job openings will be considered without regard to age, race, color, religion, sex/gender, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. We strongly encourage women; people of color, people who identify as part of the lesbian, gay, bisexual, transgender, and queer communities; people with experience in the juvenile justice or criminal justice systems; and people with disabilities to apply. Fresh Lifelines for Youth is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or accommodation due to a disability, please contact us at (408) 263-2630 or compliance@flyprogram.org
COVID-19 Vaccination
At FLY, we are committed to the safety of our employees, clients, and all others who enter our workplace. As such, FLY would like to make clear that the COVID-19 vaccination is a condition of employment. However, FLY does allow staff to apply for exemptions based on medical history or sincerely held religious beliefs or practices. This must be approved through FLY's compliance department. If you have any questions or would like to learn more, please contact us at (408) 263-2630 or email compliance@flyprogram.org
What to expect

• Application with 8-10 questions and an applicant screening question.
  • No Cover Letter Required
• 2-3 Interviews (for many roles, at least 1 would be in person)
• Meet w/FLY youth
• Work Product (Done in advance of the Final Round Interview)

Position Requirements
The ideal candidate will have a deep commitment to equity, social, racial, and economic justice as well as a passion for working with and on behalf of young people, and a strong desire to learn from colleagues and clients. They will have past experience performing effective managerial/leadership roles, an in-depth understanding of the obstacles facing system-impacted youth, and the ability to combine data-driven and human-centered approaches to program design and innovation. The candidate will believe in FLY's vision and mission and FLY's values: accountable, dedicated, respectful, equitable and just, loving, innovative, hopeful, and youth-centered.
Core Competencies: Skills and behaviors that FLY expects and develops all staff to exhibit across all positions at various levels of proficiency (early stage, intermediate and advanced)

• Cultural Responsivity: Demonstrates an openness and commitment to equity, justice, and belonging. This includes being aware of one's own bias and privilege, building an understanding of systems of oppression, and valuing diverse perspectives; you take actions to learn and contribute to an environment that creates power-sharing, access, and opportunity within our community.
• High Quality: The ability to own your work, be accountable, and take initiative to produce high-quality results. This includes setting and achieving standards that demonstrate a high level of care and commitment to our mission, our population, our colleagues and our partners.
• Collaboration: The ability to work effectively within a team and intentionally across teams to contribute to FLY's mission and agency goals. When working with others, you exercise your strengths and build on the strengths of others.
• Communication: The ability to convey information effectively with consideration of the situation and audience. This includes communicating clearly with people of different backgrounds and cultures in which you demonstrate self-awareness, empathy, and active listening.
• Problem Solving: Applies critical thinking to problem solving that considers multiple perspectives and actively identifies creative solutions to address individual and systemic challenges.
• Adaptability: The ability to adapt and respond to change effectively. This includes engaging in continuous learning, maintaining a solutions orientation, and proactively seeking opportunities to be supportive of change that best serves our mission.

FLY's Leadership Competencies: Skills and behaviors that FLY expects and develops all staff in Leadership positions to exhibit across various levels of proficiency (early stage, intermediate and advanced)

• Emotional Intelligence: Demonstrates self-awareness and the ability to process one's own emotions and the impact and influence on others. This includes maintaining a compassionate and authentic perspective of issues and information that allows you to effectively work through challenges with teams and to respond with empathy.
• Change Management: The ability to recognize a need and assess the readiness for change. This includes effectively promoting and building commitment toward change and successfully guiding your team through the implementation process.
• Strategic Decision-making: Effectively structures and facilitates inclusive decision-making processes. This includes responsibly making informed decisions to improve organizational health and impact through the use of key information to problem solve and to identify equitable solutions.
• Develops & Motivates Others: Motivates, inspires and supports teams and individuals through strong coaching, mentorship, and targeted development activities. Builds healthy and effective teams through regular feedback, collaboration, role clarity and conflict resolution.
• External Relationship Builder: Invests in and builds strong, trusted and ongoing relationships with external partners and cultivates new relationships. This includes the ability to analyze and understand relationships as a strategy for achieving the mission, which often means navigating complex relationships while anchoring to FLY's values.
• Project Management: The ability to create project plans, implement plans with effective delegation to team members, and manage those plans to intended impact, while adjusting the course when needed. This includes managing at various levels of complexity and scale, as well as anticipating potential barriers and evolving plans to achieve the desired impact.

Note on Qualifications: In FLY's quest for an equitable hiring process, candidates are encouraged to apply even if they feel they only meet 75% of the position requirements.