Director Of Partner Relations Jobs in Indiana (NOW HIRING)

Description

About Second Helpings 

At Second Helpings, we transform lives through the power of food. By accepting donated perishable and overstocked food, we prepare nutritious meals for thousands of hungry children and adults every day and distribute them free of charge through social service organizations in Greater Indianapolis.  

Founded in 1998 by three chefs, Second Helpings remains true to its core mission while the ability to serve our community has continued to grow. In the most recent fiscal year, we saved nearly 5 million pounds of food from the landfill. We distributed 1.5 million meals and redirected another 3.6 million pounds of food products to over 200 area partners. 

The Second Helpings building is a vibrant and active one, fostering a collaborative work environment. The organization relies on a steady and dedicated volunteer corps that is in the building during most open hours, and it sees present and former culinary job training students coming and going regularly. Food and food culture are ever-present, and lunch is available on most days. 

About the Position  

Leads the Hunger Relief Program by managing a high-volume kitchen, directing and overseeing paid kitchen staff, contracted kitchen staff, and volunteers in the preparation of nutritious meals. Oversees all Hunger Relief operations; and is responsible for the management of all outgoing meals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Select, train, supervise, and evaluate Hunger Relief staff. Continuously develops and mentors staff, collaborates in cross training efforts with other departments, sets goals, and manages and reports on them. Create and implement monthly Hunger Relief skills training.  
• Ensure meals meet the dietary needs of partner agencies in coordination with Director of Partner Relations.  
• Explore, and implement when appropriate, automation and AI into the Hunger Relief production.  
• Ensure the planning, coordination, and preparation of nutritious meals for partner agencies is carried out appropriately.  
• Ensure that the Hunger Relief Manager and Sr. Kitchen Coordinator meet meal delivery schedules, collaborating with Director of Partner Relations and Sr. Director of Food Rescue.  
• Ensure that the highest food safety standards for Hunger Relief program are met. Liaison with the local health department for kitchen inspections and updates and changes in local health regulations.  
• Ensure that Hunger Relief Kitchen Coordinators satisfactorily coordinate the work of Hunger Relief Kitchen volunteers and contracted workers engaged in preparing meals with adherence to quality and food safety standards.  
• Oversee routine cleaning and maintenance of Hunger Relief kitchen, dish room, coolers and freezers, and any other related equipment.  Coordinate preventative maintenance schedule and repair of equipment with the Facilities Manager.  
• Oversee inventory of donated Hunger Relief ingredients and responsible for ordering any food supplies needed to complete outgoing meals. Continuous walk throughs to establish critical action of food usage and organization,   
• Communicate and coordinate with the Food Rescue and Hub teams to monitor incoming food items quality and usage destinations.  
• Maintain, update, and document Hunger Relief procedures for relevance and accuracy. Notify kitchen and warehouse staff and volunteers of appropriate changes/editions. Update procedures to meet strategic and organizational goals. Creates and enforces opening and closing procedures.  
• Maintain ServSafe Manager Instructor and Proctor certifications. Lead ServSafe Manager class and proctor exam as needed.  
• Ensure a daily lunch is provided for volunteers, students, temporary staff, guests and staff.  
• Collaborates and participates in Second Helpings fundraising,in-house events, speaking engagements and media events as needed. (See Knowledge, skills & abilities section) 
• Coach and develop the Hunger Relief Manager. 
• Create, network and grow relationships with other food rescue/hunger relief organizations 
• Lead the development of the Hunger Relief budget and equipment replacement schedule. Review monthly.  
• Assist and collaborate in other areas as requested and when time permits. 

Requirements

CORE COMPENTICIES 

To perform the job successfully, an individual should demonstrate the following core competencies: 

Customer Service: Responds promptly to customer needs and resolves conflict   appropriately; solicits customer feedback to improve service; treats others with respect; responds to requests for service and assistance; meets commitments; communicates effectively. 

Teamwork:  Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes constructive feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed by assisting colleagues willingly and by meeting commitments; able to build morale and group commitments to reach goals and objectives. 

EDUCATION and/or EXPERIENCE 

• Post secondary education or 5 years of hospitality or food service management experience. 
• Experience managing a high-volume kitchen and managing people with varying food service experience.  
• ServSafe Manager Certification or be obtained within 1 month of employment. 
• ServSafe Instructor/Proctor Certification or be obtained within 3 months employment. 
• Professional knowledge of the theories, principles, and practices of food service. 
• One to two years management experience, training, or teaching experience a plus. 

KNOWLEDGE, SKILLS, ABILITIES 

• Possess good communication skills with the ability to give clear directions.  Must have initiative, work well under pressure, stay organized while multi-tasking, demonstrate time management skills, and possess extreme patience and persistence. 
• Ability to represent Second Helpings in community events, speaking engagements, and Second Helpings fundraising activities, speaking about Second Helpings in an educated way about mission, operations, and projects.  
• Must be interested in hunger/human services and have a demonstrated ability to work well with people of all backgrounds, cultural groups, and economic levels.  Must be sociable and enjoy close collaboration with others yet have the ability to work independently. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

• Regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.    
• Regularly lift and/or move up to 25 pounds, with assistance if needed.  
• Vision (with correction if necessary) capabilities include close and distance, peripheral, depth perception, and ability to adjust focus.  
• Exposure to wet, humid and/or extreme heat conditions.   
• Occasional exposure to fumes, flame, airborne particles, moving mechanical parts, risk of electric shock, and moderate to high noise levels.  

Second Helpings embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

Second Helpings maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, disability, citizenship status, sexual orientation, gender identity, military status, genetic information, and any other legally protected status. The organization does not discriminate in any aspect of employment based on any of these characteristics.  

Applicants must be authorized to work for any employer in the U.S.  We are unable to sponsor or assume sponsorship of any employment visa at this time. 

Second Helpings is proud to be a certified Good Wages employer. 

Applications accepted through 9:00 AM Monday August 3, 2026.  Cover letter preferred.