Director Of Partner Operations Jobs in Riverside, CA

Description

• Proficient in understanding community management services and operational specifics. Has an understanding of the Davis-Stirling Common Interest Development Act and California association governance and comprehension of various management methods and/or structures.
• Lead team to consistently uphold the values of the organization and provide the highest level of customer service to internal clients.
• Lead teams to discover new efficiencies within systems and processes and develop enhanced procedures around these efficiencies.
• Develop relationships with community management VPs and RDs across the state and influence without direct supervisory connection.
• Understand broad organization vision and objectives as well as Blue and White Chips and apply to all initiatives.
• Champion the use of internal and external programs and software to support all roles.

• Possesses knowledge of operational and process improvement implementation. Direct experience within FirstService Residential preferred, including an understanding of multiple
• departments and their functions in order to serve as an interface between community management and support departments.
• Through thoughtful listening and root cause analysis, actively identify areas of pain or inefficiency within the state and work to improve.
• Actively work to diminish confusing or inconsistent information throughout the organization and promote self as the “go to” person for questions and suggestions relative to process improvement.
• With minimal oversight, analyze, research and deliver written or verbal recommendations to the West Region, VP Operations and/or other CA leaders.
• Changed procedures driven by new legislation.
• Create and implement Service Level Agreements as appropriate.
• Stay abreast of current industry trends and laws.

• Proficient in the understanding and utilization of companywide management operational tools, systems and platforms (e.g. CamAcct, Connect, Avid, Smartwebs).
• Project Plan creation and deployment with a focus on the Communication and Training Plans for each Project.
• Create and distribute various service level/operational integration status/progress reports.
• Partner with other departments (e.g. Training, HR, Accounting, and Legal) as appropriate to ensure effective and efficient implementation of the change. Write communication(s) and detailed strategy information as necessary.
• Occasional attendance at board meetings.
• Other duties may be required.

• Effectively and objectively communicate with support department leaders keeping the needs of the overall organization at the forefront of the decision-making process when involved in collaborative initiatives.
• Partner with national teams as appropriate. Participate in local and/or national project and/or governance committees when requested.

• Minimum five years’ experience in community management and/or project management demonstrate escalating career progression.
• Minimum four-year college degree required.

• Excellent customer service and relationship building background/skills (internal and external).
• Ability to effectively strategize with the overall vision of the organization in mind.
• Ability to work under tight deadlines and consistently meet deadlines.
• Understand how to influence and lead when there is no direct supervisory relationship.
• Consistent, motivating, thoughtful leadership style to lead direct reports.
• Demonstrates effective communication skills consisting of oral, written and listening.
• Demonstrates problem surfacing and solving abilities.
• Ability to draft correspondence and respond to inquiries effectively and independently.
• Ability to read and understand financial statements and budgets.
• Must be proficient with computer programs needed for specific positions including Microsoft Outlook, Word, Excel, PowerPoint and SharePoint.
• Proficiency in company-wide operational tools and platforms including CamAcct, Connect, Avid, and Smartwebs is strongly preferred.
• Demonstrates organizational skills and time management abilities while working in a fast-paced, multitasking environment.
• Must be able to attend and actively participate in night meetings as
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and respecting the diversity of our workforce in actions, words and deeds.
• As it will be necessary to drive to meetings and other locations, position must have a valid Driver’s License and State mandated vehicle insurance.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.

• The Director, Operations role will supervise the California Operations Team.
•  Direct reports include members of the California Operations Team. The number of direct reports will be confirmed during the interview process.

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending accounts

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.