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Director Of Merchant Success Jobs (NOW HIRING)

Mountainy

Director Of Client Success

Goodyear, AZ · On-site

$60K/yr

As the Director of Client Success, you'll serve as the primary point of contact for a portfolio of clients while leading client onboarding, troubleshooting operational issues, training customers on ...

Loop

Senior Director, Revenue Operations

Austin, TX · Remote

$180K - $275K/yr

Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To ... Merchant Success. You will report to Loop's CRO and lead an established Revenue Operations team.

Loop

Senior Director, Revenue Operations

Columbus, OH

$180K - $275K/yr

Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To ... Merchant Success. You will report to Loop's CRO and lead an established Revenue Operations team.

Loop

Senior Director, Revenue Operations

Columbus, OH · Remote

$180K - $275K/yr

Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To ... Merchant Success. You will report to Loop's CRO and lead an established Revenue Operations team.

Jobgether

Our partner is looking for a Director of Customer Success based in Netherlands. This is a high-impact leadership opportunity for a customer-focused professional to own the strategy and execution of ...

SchooLinks

Director of Customer Success

The Role The Director of Customer Success owns the post-onboarding customer journey through renewal and expansion. This is a revenue-critical role. You will lead a team of Customer Success Managers ...

-ASG-

Director of Customer Success

$145K - $165K/yr

Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success ...

-ASG-

Director of Customer Success

OR · On-site +1

$145K - $165K/yr

Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success ...

Loop

Senior Director, Revenue Operations

New York, NY · Remote

$180K - $275K/yr

Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To ... Merchant Success. You will report to Loop's CRO and lead an established Revenue Operations team.

Loop

Senior Director, Revenue Operations

Austin, TX · On-site

$180K - $275K/yr

Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To ... Merchant Success. You will report to Loop's CRO and lead an established Revenue Operations team.

INNERGY

Director of Customer Success

Austin, TX

We are seeking a strategic, execution-oriented Director of Customer Success to lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM. This leader will own the ...

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will ...

LeadsOnline

Director of Customer Success

Plano, TX · On-site

The Director of Customer Success owns the global post-sale customer relationship across our full product portfolio. You will lead a combined organization spanning our Intel Customer Success team and ...

LeadsOnline

Director of Customer Success

Plano, TX · On-site

The Director of Customer Success owns the global post-sale customer relationship across our full product portfolio. You will lead a combined organization spanning our Intel Customer Success team and ...

Pixalate, Inc.

Director of Customer Success

Manhattan, NY · On-site

$130K - $175K/yr

S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will ...

OpenLoop Health, Inc

Director of Customer Success

About the Role OpenLoop is looking for a Director of Customer Success to join our team remotely or at our HQ in Des Moines, IA. In this role, you will lead, mentor, and manage a team of Customer ...

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Director Of Merchant Success information

What is a director of merchant success?

A Director of Merchant Success is a senior leadership role responsible for ensuring that merchants partnering with a company achieve their business goals and have a positive experience. They develop strategies to support merchant growth, oversee onboarding, provide ongoing support, and collaborate across departments to address merchant needs. This role often manages a team and uses data-driven insights to improve merchant satisfaction, retention, and revenue. Directors of Merchant Success play a critical part in building strong, long-term relationships between the company and its merchant partners.

How does a director of merchant success typically collaborate with other departments to drive merchant growth?

A Director of Merchant Success works closely with teams such as sales, product development, marketing, and customer support to ensure merchants have a seamless experience and achieve their business goals. This role often coordinates cross-departmental initiatives, providing merchant feedback to product teams for improvements, partnering with marketing to launch new features, and working with sales to identify upsell opportunities. Regular communication and alignment across these departments are essential to develop effective strategies that support merchant growth and retention. This collaborative environment enables the Director to advocate for merchants internally and deliver impactful results.

What are the key skills and qualifications needed to thrive as a director of merchant success, and why are they important?

To thrive as a Director Of Merchant Success, you need expertise in client relationship management, business strategy, and data-driven decision-making, often supported by a degree in business or a related field. Familiarity with CRM platforms, analytics tools, and e-commerce or payment processing systems is typically required. Outstanding leadership, problem-solving abilities, and strong communication skills help drive team performance and foster merchant satisfaction. These skills ensure effective support and growth for merchants, directly impacting retention, revenue, and long-term business success.

What is the difference between Director Of Merchant Success vs Merchant Account Manager?

AspectDirector Of Merchant SuccessMerchant Account Manager
Primary FocusStrategic growth and overall success of merchantsManaging individual merchant accounts and relationships
ResponsibilitiesDeveloping success strategies, overseeing teams, driving retentionOnboarding, support, and day-to-day account management
Work EnvironmentLeadership, cross-functional teams, strategic planningCustomer service, client communication, account support
Required CredentialsExperience in merchant services, leadership skills, industry knowledgeCustomer service experience, sales skills, industry familiarity

The main difference is that the Director Of Merchant Success focuses on strategic leadership and overall merchant growth, while the Merchant Account Manager handles daily account management and client relationships. Both roles are vital but serve different levels of engagement within merchant services teams.

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Director Of Merchant Success jobs near you
Infographic showing various Director Of Merchant Success job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Director Of Client Success

Mountainy

Goodyear, AZ • On-site

$60K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 16 days ago

Job description

Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off

Mountainy is looking for a Director of Client Success to join our growing team in Arizona. This is a hands-on leadership role for someone who enjoys solving complex problems, learning new technology, and helping eCommerce brands succeed.
As the Director of Client Success, you'll serve as the primary point of contact for a portfolio of clients while leading client onboarding, troubleshooting operational issues, training customers on our warehouse management system, and continuously improving the client experience. You'll also oversee Client Success Representatives as our Arizona team continues to grow.
We're a fast-growing company, which means this isn't a role where every process is already documented. We're looking for someone who takes ownership, figures things out independently, and enjoys solving new challenges every day.
What You'll Do

  • Manage and support a portfolio of eCommerce fulfillment clients.
  • Lead new client onboarding and ensure smooth transitions into our fulfillment operation.
  • Train clients on ShipHero and help them confidently use the platform.
  • Troubleshoot issues involving ShipHero, Shopify, fulfillment workflows, inventory, bundles, and order management.
  • Configure fulfillment rules, workflows, and automations to improve operational efficiency.
  • Collaborate with warehouse managers, sales, leadership, and other departments to solve client challenges.
  • Supervise and mentor Client Success Representatives as the team expands.
  • Conduct Google Meet training sessions, account reviews, and client check-ins.
  • Prioritize multiple client requests while ensuring accurate and timely resolutions.
  • Look for opportunities to improve internal processes and the overall client experience.
What We're Looking For

We're less concerned with having experience in one specific industry than we are with finding someone who loves solving problems and learning new systems.
The ideal candidate is:
  • Resourceful and able to figure things out independently.
  • A self-starter who doesn't wait to be told what to do next.
  • Highly accountable and takes ownership of client outcomes.
  • Detail-oriented with a commitment to getting things right.
  • Positive, adaptable, and comfortable in a fast-moving environment.
  • Naturally curious and enjoys learning new software.
  • Comfortable managing multiple priorities without losing attention to detail.
  • Passionate about solving difficult problems rather than simply responding to tickets.
Preferred Experience

Experience with any of the following is a plus:
  • Shopify
  • ShipHero or another Warehouse Management System (WMS)
  • eCommerce operations
  • Third-party logistics (3PL)
  • Customer Success or Account Management
  • Process improvement, workflow design, or business automations
What Success Looks Like

After your first 90 days, you'll be:
  • Independently managing client accounts with confidence.
  • Successfully troubleshooting complex operational and software issues.
  • Receiving positive feedback from clients who view you as an extension of their business.
  • Taking initiative without needing constant direction.
  • Building trust through thoughtful, detailed, and accurate problem solving.
Our Philosophy

At Mountainy, we don't believe client success is about simply answering tickets.
Our clients trust us with a critical part of their business. Every interaction is an opportunity to help them grow, solve problems, and deliver a better experience to their customers. We strive to become an extension of each client's team, and the people who succeed here genuinely care about helping our clients succeed.
If you're someone who enjoys learning, loves technology, takes ownership, and finds satisfaction in solving challenging problems, we'd love to hear from you.