Director Of Customer Success Navina is a fast-growing digital health SaaS company that's on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the ...
Director Of Customer Success Navina is a fast-growing digital health SaaS company that's on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the ...
Director of Client Success
Southfield, MI · On-site
$80K - $120K/yr
The Director of Client Success is responsible for hunting new territory and developing new business within an assigned geographic territory. This is a critical and highly visible position that is ...
Director of Client Success
Southfield, MI · On-site
$80K - $120K/yr
The Director of Client Success is responsible for hunting new territory and developing new business within an assigned geographic territory. This is a critical and highly visible position that is ...
Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To ... Merchant Success. You will report to Loop's CRO and lead an established Revenue Operations team.
Quick apply
Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To ... Merchant Success. You will report to Loop's CRO and lead an established Revenue Operations team.
Our partner is looking for a Director of Customer Success based in Netherlands. This is a high-impact leadership opportunity for a customer-focused professional to own the strategy and execution of ...
Our partner is looking for a Director of Customer Success based in Netherlands. This is a high-impact leadership opportunity for a customer-focused professional to own the strategy and execution of ...
Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To ... Merchant Success. You will report to Loop's CRO and lead an established Revenue Operations team.
Quick apply
Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To ... Merchant Success. You will report to Loop's CRO and lead an established Revenue Operations team.
Head of Customer Success
New York, NY · On-site
Head of Customer Success Team: Customer Success Location: [NYC] - Hybrid Reports to: CRO About ... About the Role We are looking for a Customer Success Director to build and lead a customer success ...
Head of Customer Success
New York, NY · On-site
Head of Customer Success Team: Customer Success Location: [NYC] - Hybrid Reports to: CRO About ... About the Role We are looking for a Customer Success Director to build and lead a customer success ...
Director of Customer Success
OR · On-site +1
$145K - $165K/yr
Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success ...
Director of Customer Success
OR · On-site +1
$145K - $165K/yr
Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success ...
Director of Customer Success
Plano, TX · On-site
The Director of Customer Success owns the global post-sale customer relationship across our full product portfolio. You will lead a combined organization spanning our Intel Customer Success team and ...
Director of Customer Success
Plano, TX · On-site
The Director of Customer Success owns the global post-sale customer relationship across our full product portfolio. You will lead a combined organization spanning our Intel Customer Success team and ...
Senior Director, Revenue Operations
$180K - $275K/yr
Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To ... Merchant Success. You will report to Loop's CRO and lead an established Revenue Operations team.
Senior Director, Revenue Operations
$180K - $275K/yr
Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To ... Merchant Success. You will report to Loop's CRO and lead an established Revenue Operations team.
The Aviation Institute of Maintenance is seeking a Director of Student Success to lead our campus Student Success and Career Services teams. This highly visible leadership role is responsible for ...
The Aviation Institute of Maintenance is seeking a Director of Student Success to lead our campus Student Success and Career Services teams. This highly visible leadership role is responsible for ...
Director of Customer Success
Roswell, GA · On-site +1
Role Overview As the Director of Customer Success, you will lead a team dedicated to delivering exceptional customer experiences, with a focus on empowering educators and ensuring long-term, ...
Director of Customer Success
Roswell, GA · On-site +1
Role Overview As the Director of Customer Success, you will lead a team dedicated to delivering exceptional customer experiences, with a focus on empowering educators and ensuring long-term, ...
Senior Manager, Merchandise Planning
New York, NY · On-site
$125K/yr
Soni is seeking a strategic, analytical, and hands-on Merchandise Planning Senior Manager to lead planning and inventory strategy across a growing portfolio of direct-to-consumer brands. This ...
Senior Manager, Merchandise Planning
New York, NY · On-site
$125K/yr
Soni is seeking a strategic, analytical, and hands-on Merchandise Planning Senior Manager to lead planning and inventory strategy across a growing portfolio of direct-to-consumer brands. This ...
About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base. What you'll do * Design the CS motion from scratch ...
About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base. What you'll do * Design the CS motion from scratch ...
Director of Customer Success
Los Altos, CA · On-site
$120K - $200K/yr
About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base. What you'll do * Design the CS motion from scratch ...
Director of Customer Success
Los Altos, CA · On-site
$120K - $200K/yr
About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base. What you'll do * Design the CS motion from scratch ...
About the Role OpenLoop is looking for a Director of Customer Success to join our team remotely or at our HQ in Des Moines, IA. In this role, you will lead, mentor, and manage a team of Customer ...
About the Role OpenLoop is looking for a Director of Customer Success to join our team remotely or at our HQ in Des Moines, IA. In this role, you will lead, mentor, and manage a team of Customer ...
Director of Customer Success
Los Altos, CA · On-site
$120K - $200K/yr
About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base. What you'll do * Design the CS motion from scratch ...
Director of Customer Success
Los Altos, CA · On-site
$120K - $200K/yr
About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base. What you'll do * Design the CS motion from scratch ...
Director of Customer Success
Raleigh, NC · On-site
Hi there! We're looking for a Director of Customer Success to help manage our growing team and provide innovative thought leadership into our customer success and support team. Interested in managing ...
Director of Customer Success
Raleigh, NC · On-site
Hi there! We're looking for a Director of Customer Success to help manage our growing team and provide innovative thought leadership into our customer success and support team. Interested in managing ...
Director of Customer Success
Seattle, WA · On-site
About the Role We are looking for a best-in-class Director of Customer Success to build and scale our customer success function at Integrate. This is a critical leadership hire. We are looking for ...
Director of Customer Success
Seattle, WA · On-site
About the Role We are looking for a best-in-class Director of Customer Success to build and scale our customer success function at Integrate. This is a critical leadership hire. We are looking for ...
Director of Customer Success
Seattle, WA · On-site
$165K - $200K/yr
We're looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. This role ...
Director of Customer Success
Seattle, WA · On-site
$165K - $200K/yr
We're looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. This role ...
Director of Customer Success
Bethesda, MD · On-site +1
$103K - $173K/yr
About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...
Director of Customer Success
Bethesda, MD · On-site +1
$103K - $173K/yr
About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...
Director Of Merchant Success information
What is a director of merchant success?
A Director of Merchant Success is a senior leadership role responsible for ensuring that merchants partnering with a company achieve their business goals and have a positive experience. They develop strategies to support merchant growth, oversee onboarding, provide ongoing support, and collaborate across departments to address merchant needs. This role often manages a team and uses data-driven insights to improve merchant satisfaction, retention, and revenue. Directors of Merchant Success play a critical part in building strong, long-term relationships between the company and its merchant partners.
How does a director of merchant success typically collaborate with other departments to drive merchant growth?
A Director of Merchant Success works closely with teams such as sales, product development, marketing, and customer support to ensure merchants have a seamless experience and achieve their business goals. This role often coordinates cross-departmental initiatives, providing merchant feedback to product teams for improvements, partnering with marketing to launch new features, and working with sales to identify upsell opportunities. Regular communication and alignment across these departments are essential to develop effective strategies that support merchant growth and retention. This collaborative environment enables the Director to advocate for merchants internally and deliver impactful results.
What are the key skills and qualifications needed to thrive as a director of merchant success, and why are they important?
To thrive as a Director Of Merchant Success, you need expertise in client relationship management, business strategy, and data-driven decision-making, often supported by a degree in business or a related field. Familiarity with CRM platforms, analytics tools, and e-commerce or payment processing systems is typically required. Outstanding leadership, problem-solving abilities, and strong communication skills help drive team performance and foster merchant satisfaction. These skills ensure effective support and growth for merchants, directly impacting retention, revenue, and long-term business success.
What is the difference between Director Of Merchant Success vs Merchant Account Manager?
| Aspect | Director Of Merchant Success | Merchant Account Manager |
|---|---|---|
| Primary Focus | Strategic growth and overall success of merchants | Managing individual merchant accounts and relationships |
| Responsibilities | Developing success strategies, overseeing teams, driving retention | Onboarding, support, and day-to-day account management |
| Work Environment | Leadership, cross-functional teams, strategic planning | Customer service, client communication, account support |
| Required Credentials | Experience in merchant services, leadership skills, industry knowledge | Customer service experience, sales skills, industry familiarity |
The main difference is that the Director Of Merchant Success focuses on strategic leadership and overall merchant growth, while the Merchant Account Manager handles daily account management and client relationships. Both roles are vital but serve different levels of engagement within merchant services teams.
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Job description
Director Of Customer Success
Navina is a fast-growing digital health SaaS company that's on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina's AI-powered solution that transforms complex and fragmented patient data into concise "patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time to giving better care to their patients.
Navina has been named one of the Top 100 AI companies globally by CB Insights and was awarded Best in KLAS for Clinician Digital Solutions in 2025. Navina's partners include industry-leading value-based organizations, Privia Health and Agilon.
We are looking for a Director of Customer Success to support and expand our growing business activities. You will manage a Customer Success team and will be responsible for driving outcomes at the most strategic level within your team accounts and implementing a broad strategy for earning customer acceptance across the organization.
You will be working closely with our Product, Implementation and Support, and Medical teams.
Responsibilities- Build and maintain relationships with clinicians up to C-level executives and decision-makers after signing an agreement
- Work closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product value
- Be the voice of the clients and the internal focal point to advocate client needs
- Own client communications and account operation: Set up, facilitate, and lead F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities
- Track, monitor, and manage accounts with specific KPIs clients on the CRM system, in addition to clients KPIs (Usage, engagement, upsell and retention, and client health)
- Take part in product cycles, roadmap planning, and execution
- 5+ years of successful experience in managing mid to large-sized health system accounts for Digital health companies (at least two different companies) with users, C-level executives, and/or decision-makers OR 5+ years successful management experience in mid to large-sized health systems participating in value-based care arrangements
- 3+ years of experience in managerial positions
- Must have experience with EPIC EMR
- Project management expertise, including navigation of complex, multi-stakeholder and multi-team execution within health system organizations
- Experience in managing customers' renewal process, with a high retention rate track record
- Experience deploying population health solutions in health systems, including change management, stakeholder management, and high acuity on navigating highly political and challenging organizational hierarchies
- Expert relationship management and expectation setting skills
- Ability to work independently as well as part of a team in a fast-paced environment
- Strong communication and storytelling skills
- The position requires up to 50% travel based on business needs
- Experience in sales - advantage
- Experience in both health system and digital health companies- advantage