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Director Of Merchant Success Jobs (NOW HIRING)

Instacart

Director of Customer Success

... merchandising, and operations - not platform configuration - and who can credibly influence ... Partner with the Director of Retailer Delivery on the implementation-to-success motion as a managed ...

Galls

Director of Merchandising

Lexington, KY · On-site

The Director of Merchandising will lead the company's product, assortment, and vendor strategies across all sales channels. This executive leader will be responsible for driving profitable growth ...

Galls

Director of Merchandising

Louisville, KY · On-site

The Director of Merchandising will lead the company's product, assortment, and vendor strategies across all sales channels. This executive leader will be responsible for driving profitable growth ...

Galls

Director of Merchandising

Cincinnati, OH · On-site

The Director of Merchandising will lead the company's product, assortment, and vendor strategies across all sales channels. This executive leader will be responsible for driving profitable growth ...

Galls

Director of Merchandising

Atlanta, GA · On-site

The Director of Merchandising will lead the company's product, assortment, and vendor strategies across all sales channels. This executive leader will be responsible for driving profitable growth ...

Galls

Director of Merchandising

Cincinnati, OH · Hybrid

The Director of Merchandising will lead the company's product, assortment, and vendor strategies across all sales channels. This executive leader will be responsible for driving profitable growth ...

Adyen

Staff Engineer - Customer Onboarding

Chicago, IL · On-site

... the Director of Engineering, other Staff Engineers, and Product teams. You will move beyond simply shipping features to deliver innovative solutions that drive merchant success and accelerated ...

Galls

Director of Merchandising

Atlanta, GA · On-site

$140 - $210/hr

The Director of Merchandising will lead the company's product, assortment, and vendor strategies across all sales channels. This executive leader will be responsible for driving profitable growth ...

AutoStore

Director of Customer Success

Salem, NH · On-site

The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and ...

Checkr

Director of Customer Success

Denver, CO · On-site

About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team of 5 experienced Customer Success Managers who are assigned to Checkr's largest and most complex ...

Neara

Director of Client Success

Manhattan, NY · On-site

$150 - $250/hr

Director of Client Success Job type: Full Time · Department: Client Success · Work type: On-Site · USD 150,000-250,000 / year New York, New York, United States Onshore was founded to tackle a ...

Third

Director of Client Success

Los Angeles, CA · On-site +1

$180/hr

The Role Third is now hiring a Director of Client Success to scale our client partnerships across brand and retail accounts. In this role you will be responsible for defining and executing the ...

Loop

Senior Director, Revenue Operations

Boston, MA · On-site +1

$180K - $275K/yr

Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To ... Merchant Success. You will report to Loop's CRO and lead an established Revenue Operations team.

Checkr

Director of Customer Success

Denver, CO · On-site

$233K - $274K/yr

About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team of 5 experienced Customer Success Managers who are assigned to Checkr's largest and most complex ...

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Director Of Merchant Success information

What is a director of merchant success?

A Director of Merchant Success is a senior leadership role responsible for ensuring that merchants partnering with a company achieve their business goals and have a positive experience. They develop strategies to support merchant growth, oversee onboarding, provide ongoing support, and collaborate across departments to address merchant needs. This role often manages a team and uses data-driven insights to improve merchant satisfaction, retention, and revenue. Directors of Merchant Success play a critical part in building strong, long-term relationships between the company and its merchant partners.

How does a director of merchant success typically collaborate with other departments to drive merchant growth?

A Director of Merchant Success works closely with teams such as sales, product development, marketing, and customer support to ensure merchants have a seamless experience and achieve their business goals. This role often coordinates cross-departmental initiatives, providing merchant feedback to product teams for improvements, partnering with marketing to launch new features, and working with sales to identify upsell opportunities. Regular communication and alignment across these departments are essential to develop effective strategies that support merchant growth and retention. This collaborative environment enables the Director to advocate for merchants internally and deliver impactful results.

What are the key skills and qualifications needed to thrive as a director of merchant success, and why are they important?

To thrive as a Director Of Merchant Success, you need expertise in client relationship management, business strategy, and data-driven decision-making, often supported by a degree in business or a related field. Familiarity with CRM platforms, analytics tools, and e-commerce or payment processing systems is typically required. Outstanding leadership, problem-solving abilities, and strong communication skills help drive team performance and foster merchant satisfaction. These skills ensure effective support and growth for merchants, directly impacting retention, revenue, and long-term business success.

What is the difference between Director Of Merchant Success vs Merchant Account Manager?

AspectDirector Of Merchant SuccessMerchant Account Manager
Primary FocusStrategic growth and overall success of merchantsManaging individual merchant accounts and relationships
ResponsibilitiesDeveloping success strategies, overseeing teams, driving retentionOnboarding, support, and day-to-day account management
Work EnvironmentLeadership, cross-functional teams, strategic planningCustomer service, client communication, account support
Required CredentialsExperience in merchant services, leadership skills, industry knowledgeCustomer service experience, sales skills, industry familiarity

The main difference is that the Director Of Merchant Success focuses on strategic leadership and overall merchant growth, while the Merchant Account Manager handles daily account management and client relationships. Both roles are vital but serve different levels of engagement within merchant services teams.

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Director Of Merchant Success jobs near you
Infographic showing various Director Of Merchant Success job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Field Sales Rep, City Launch, Merchant Success

Arthur Lawrence

Los Angeles, CA • On-site

$21.50 - $29.75/hr

Full-time

Posted 4 days ago

Job description

Arthur Lawrence is looking for a Field Sales Rep - City Launch & Merchant Success, one of our clients. Los Angeles, CA, please find the job description below and send us your updated resume if interested:
Must-Have Skills:
  • 5-7+ years of experience in field sales, merchant success, account management, hospitality, retail, restaurant operations, community management, training, or other customer-facing roles.
  • Strong relationship-building, communication, training/workshop facilitation, and problem-solving skills, with the ability to work independently in a fast-paced environment.
  • Willingness to work primarily in the field and travel locally within approximately 100 miles of the assigned market.

Nice to Have Skills:
  • Experience launching new markets, building local business communities, or supporting merchant/customer adoption programs.
  • Experience in creating training materials, playbooks, or community engagement strategies.

About Us:
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.
We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council.
Recent Associations & Acknowledgments:
  • Been recognized as a 2023 TOP WORKPLACE by the Houston Chronicle
  • IAOP Award; Ranked in the top 100 internationally
  • Ranked among the Inc 5000 twice - as one of the FASTEST GROWING COMPANIES OF AMERICA
  • Member of HMSDC, NMSDC and NY&NJMSDC

Our Seven Pillars:
We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

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