Director of Merchandising
New York, NY · On-site
We are seeking a highly strategic and collaborative Director of Merchandising to lead category ... Analyze product performance post-launch, evaluating success against financial and customer metrics.
Director of Merchandising
New York, NY · On-site
We are seeking a highly strategic and collaborative Director of Merchandising to lead category ... Analyze product performance post-launch, evaluating success against financial and customer metrics.
Director of Merchandising
Atlanta, GA · On-site
As the Director of Merchandising, you'll focus on excellence throughout the product life cycle-ensuring the right product is in the right place at the right time. This role reports to the SVP of ...
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Director of Merchandising
Atlanta, GA · On-site
As the Director of Merchandising, you'll focus on excellence throughout the product life cycle-ensuring the right product is in the right place at the right time. This role reports to the SVP of ...
The team The Customer Success team plays a pivotal role at Route, ensuring that our merchants have ... The opportunity As Director of Customer Success, you will lead and shape the post-onboarding ...
The team The Customer Success team plays a pivotal role at Route, ensuring that our merchants have ... The opportunity As Director of Customer Success, you will lead and shape the post-onboarding ...
Director of Client Success
New York, NY · On-site
$75K - $125K/yr
Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team. This clarity of purpose fuels our commitment to ...
Director of Client Success
New York, NY · On-site
$75K - $125K/yr
Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team. This clarity of purpose fuels our commitment to ...
Track record of success in business development, ISV sales, or new-logo acquisition roles * 2+ ... Strong financial acumen with an understanding of merchant services metrics and payments economics
Track record of success in business development, ISV sales, or new-logo acquisition roles * 2+ ... Strong financial acumen with an understanding of merchant services metrics and payments economics
Director of Customer Success
Orlando, FL · Remote
$140K - $223K/yr
Director of Customer Success Location: Remote Compensation: $140,541 - $223,212, depending on experience and qualifications. Employment Type : Full-Time What you can expect as a Director of Customer ...
Director of Customer Success
Orlando, FL · Remote
$140K - $223K/yr
Director of Customer Success Location: Remote Compensation: $140,541 - $223,212, depending on experience and qualifications. Employment Type : Full-Time What you can expect as a Director of Customer ...
Director of Customer Success
Athens, TX · On-site
Red Dot is looking for a Director of Customer Success who thrives in a fast-paced environment and is driven to create best-in-class processes, develop people, and ensure customer satisfaction from ...
Director of Customer Success
Athens, TX · On-site
Red Dot is looking for a Director of Customer Success who thrives in a fast-paced environment and is driven to create best-in-class processes, develop people, and ensure customer satisfaction from ...
Director of Customer Success
Athens, TX · On-site
Red Dot is looking for a Director of Customer Success who thrives in a fast-paced environment and is driven to create best-in-class processes, develop people, and ensure customer satisfaction from ...
Director of Customer Success
Athens, TX · On-site
Red Dot is looking for a Director of Customer Success who thrives in a fast-paced environment and is driven to create best-in-class processes, develop people, and ensure customer satisfaction from ...
About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team of 5 experienced Customer Success Managers who are assigned to Checkr's largest and most complex ...
About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team of 5 experienced Customer Success Managers who are assigned to Checkr's largest and most complex ...
Director of Client Success with Input 1 LLC - Fully Remote - Salary is 150K - 180K About the Role We're looking for a strategic and hands-on Director of Client Success to lead and evolve our Client ...
Director of Client Success with Input 1 LLC - Fully Remote - Salary is 150K - 180K About the Role We're looking for a strategic and hands-on Director of Client Success to lead and evolve our Client ...
Director of Customer Success Location: Remote (U.S.) Reports to: VP of Customer Success About CINC Systems CINC Systems is the leading provider of accounting and management software for the community ...
Director of Customer Success Location: Remote (U.S.) Reports to: VP of Customer Success About CINC Systems CINC Systems is the leading provider of accounting and management software for the community ...
Director of Customer Success Location: Remote (U.S.) Reports to: VP of Customer Success About CINC Systems CINC Systems is the leading provider of accounting and management software for the community ...
Director of Customer Success Location: Remote (U.S.) Reports to: VP of Customer Success About CINC Systems CINC Systems is the leading provider of accounting and management software for the community ...
Director of Customer Success
Denver, CO · Remote
$180K - $220K/yr
Director of Customer Success About Us We endeavor to make it simple for every organization to collect data in a 1st-Party context and carefully and compliantly route it to 3rd-Party tools or partners.
Director of Customer Success
Denver, CO · Remote
$180K - $220K/yr
Director of Customer Success About Us We endeavor to make it simple for every organization to collect data in a 1st-Party context and carefully and compliantly route it to 3rd-Party tools or partners.
Director of Student Success
$85K - $95K/yr
The Director of Student Success drives performance outcomes across the full student lifecycle by: * Strengthening student engagement and retention strategies. * Ensuring students meet required ...
Director of Student Success
$85K - $95K/yr
The Director of Student Success drives performance outcomes across the full student lifecycle by: * Strengthening student engagement and retention strategies. * Ensuring students meet required ...
Position Summary We are seeking a Director of Client Success to serve as the primary relationship owner for Gifthealth's pharma manufacturer clients, acting as the main point of contact for strategic ...
Position Summary We are seeking a Director of Client Success to serve as the primary relationship owner for Gifthealth's pharma manufacturer clients, acting as the main point of contact for strategic ...
Director of Customer Success
Denver, CO · On-site
$180K - $220K/yr
Director of Customer Success About Us We endeavor to make it simple for every organization to collect data in a 1st-Party context and carefully and compliantly route it to 3rd-Party tools or partners.
Director of Customer Success
Denver, CO · On-site
$180K - $220K/yr
Director of Customer Success About Us We endeavor to make it simple for every organization to collect data in a 1st-Party context and carefully and compliantly route it to 3rd-Party tools or partners.
The Director of Customer Success owns the architecture and execution of the customer success function at Books Are Fun. This is a builder role at a senior level. The CS organization is growing, the ...
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The Director of Customer Success owns the architecture and execution of the customer success function at Books Are Fun. This is a builder role at a senior level. The CS organization is growing, the ...
This role is the Director of Merchandise for the following categories: Garden, Sporting Goods, Auto ... success.
This role is the Director of Merchandise for the following categories: Garden, Sporting Goods, Auto ... success.
Lead Director of Customer Success Lead mission-critical customer outcomes, 24/7 network operations, and platform reliability for federal, state, and local government agency clients. mission-critical ...
Lead Director of Customer Success Lead mission-critical customer outcomes, 24/7 network operations, and platform reliability for federal, state, and local government agency clients. mission-critical ...
Director of Client Success
Columbus, OH · On-site
Position Summary We are seeking a Director of Client Success to serve as the primary relationship owner for Gifthealth's pharma manufacturer clients, acting as the main point of contact for strategic ...
Director of Client Success
Columbus, OH · On-site
Position Summary We are seeking a Director of Client Success to serve as the primary relationship owner for Gifthealth's pharma manufacturer clients, acting as the main point of contact for strategic ...
Director Of Merchant Success information
What is a Director of Merchant Success?
A Director of Merchant Success is a senior leadership role responsible for ensuring that merchants partnering with a company achieve their business goals and have a positive experience. They develop strategies to support merchant growth, oversee onboarding, provide ongoing support, and collaborate across departments to address merchant needs. This role often manages a team and uses data-driven insights to improve merchant satisfaction, retention, and revenue. Directors of Merchant Success play a critical part in building strong, long-term relationships between the company and its merchant partners.
How does a Director of Merchant Success typically collaborate with other departments to drive merchant growth?
A Director of Merchant Success works closely with teams such as sales, product development, marketing, and customer support to ensure merchants have a seamless experience and achieve their business goals. This role often coordinates cross-departmental initiatives, providing merchant feedback to product teams for improvements, partnering with marketing to launch new features, and working with sales to identify upsell opportunities. Regular communication and alignment across these departments are essential to develop effective strategies that support merchant growth and retention. This collaborative environment enables the Director to advocate for merchants internally and deliver impactful results.
What are the key skills and qualifications needed to thrive as a Director Of Merchant Success, and why are they important?
To thrive as a Director Of Merchant Success, you need expertise in client relationship management, business strategy, and data-driven decision-making, often supported by a degree in business or a related field. Familiarity with CRM platforms, analytics tools, and e-commerce or payment processing systems is typically required. Outstanding leadership, problem-solving abilities, and strong communication skills help drive team performance and foster merchant satisfaction. These skills ensure effective support and growth for merchants, directly impacting retention, revenue, and long-term business success.
What is the difference between Director Of Merchant Success vs Merchant Account Manager?
| Aspect | Director Of Merchant Success | Merchant Account Manager |
|---|---|---|
| Primary Focus | Strategic growth and overall success of merchants | Managing individual merchant accounts and relationships |
| Responsibilities | Developing success strategies, overseeing teams, driving retention | Onboarding, support, and day-to-day account management |
| Work Environment | Leadership, cross-functional teams, strategic planning | Customer service, client communication, account support |
| Required Credentials | Experience in merchant services, leadership skills, industry knowledge | Customer service experience, sales skills, industry familiarity |
The main difference is that the Director Of Merchant Success focuses on strategic leadership and overall merchant growth, while the Merchant Account Manager handles daily account management and client relationships. Both roles are vital but serve different levels of engagement within merchant services teams.
More about Director Of Merchant Success jobs
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 29 days ago
Job description
About the Role:
We are seeking a highly strategic and collaborative Director of Merchandising to lead category strategy from concept through go-to-market execution. This role will play a critical role in shaping the product assortment, identifying whitespace opportunities, and building commercially successful product strategies across a growing multi-category business.
The ideal candidate has deep expertise in assortment strategy within a fast-growing, multi-channel DTC brand and possesses a strong balance of analytical rigor, consumer intuition, and cross-functional leadership. This role requires a highly proactive and entrepreneurial mindset, with the ability to influence senior leadership, build alignment across teams, and operate effectively in a dynamic growth environment.
Core Responsibilities
Category Strategy & Assortment Planning
Product Creation & Commercialization
Business Planning & Opportunity Sizing
Go-to-Market Leadership
Performance Analysis & Lifecycle Management
Cross-Functional Leadership
Based full-time in New York City, working in-person from the Lola Blankets office. Willingness and ability to travel domestically and internationally as needed - mills, factories, trade shows, and partner meetings.
Qualifications
This is a rare opportunity to shape the product identity of a brand at an inflection point - a creative leadership seat with real ownership, real resources, and the space to build something category-defining. If you believe softness can be a statement and that the most interesting brand in home textiles hasn't been built yet, we'd love to meet you.
We are seeking a highly strategic and collaborative Director of Merchandising to lead category strategy from concept through go-to-market execution. This role will play a critical role in shaping the product assortment, identifying whitespace opportunities, and building commercially successful product strategies across a growing multi-category business.
The ideal candidate has deep expertise in assortment strategy within a fast-growing, multi-channel DTC brand and possesses a strong balance of analytical rigor, consumer intuition, and cross-functional leadership. This role requires a highly proactive and entrepreneurial mindset, with the ability to influence senior leadership, build alignment across teams, and operate effectively in a dynamic growth environment.
Core Responsibilities
Category Strategy & Assortment Planning
- Partner with the Head of Product & Merchandising to define the assortment strategy across multiple product categories, identifying opportunities for growth, innovation, and building customer LTV.
- Build and maintain line plans that support balanced assortments across key classifications, price points, and customer segments.
Product Creation & Commercialization
- Partner closely with Design and Product Development to ideate and develop new product opportunities, tied directly to assortment strategy and strategic growth plans.
- Collaborate with Sourcing / Product Development to align product strategies with production capabilities and timeline requirements.
- Establish retail pricing strategies and margin architecture across new product initiatives.
- Ensure all product specifications, merchandising details, and assortment data are accurately created and maintained within systems and development tools.
- Keep a finger on the cultural pulse and competitive landscape. Translate trends and white space opportunities with a Lola lens rather than chasing or copying them.
Business Planning & Opportunity Sizing
- Partner with Finance and Planning to evaluate and size new product opportunities and growth initiatives.
- Utilize sales data, customer insights, and market trends to inform assortment decisions and investment priorities.
- Develop category hindsight and forward-looking recommendations to optimize productivity and inventory efficiency.
Go-to-Market Leadership
- Partner with Brand Marketing, Performance Marketing, and Operations to develop comprehensive go-to-market strategies for product launches and seasonal drops.
- Ensure alignment between product storytelling, launch timing, inventory readiness, and marketing objectives.
- Support campaign planning with compelling product narratives and assortment positioning.
Performance Analysis & Lifecycle Management
- Analyze product performance post-launch, evaluating success against financial and customer metrics.
- Identify opportunities to accelerate performance through pricing actions, marketing support, product refinements, or lifecycle management strategies.
- Present category insights and recommendations to senior leadership on a regular basis.
Cross-Functional Leadership
- Serve as a highly collaborative partner across Product, Design, Finance, Planning, Marketing, Operations, and Executive Leadership teams.
- Build alignment and consensus across stakeholders while balancing creative vision, operational realities, and financial objectives.
- Mentor and influence cross-functional teams through strong communication, organization, and leadership presence.
Based full-time in New York City, working in-person from the Lola Blankets office. Willingness and ability to travel domestically and internationally as needed - mills, factories, trade shows, and partner meetings.
Qualifications
- 7+ years of merchandising experience leading categories at a fast-growing, multi-category, multi-channel DTC brand.
- Proven track record developing and scaling commercially successful product assortments.
- Strong understanding of assortment planning, pricing strategy, margin management, and product lifecycle management.
- Experience partnering closely with Design, Product Development, Planning, and Marketing teams throughout the product creation process.
- Strong analytical capabilities with experience leveraging sales performance, customer insights, and market trends to drive decisions.
- Exceptional communication and influencing skills, with the ability to build consensus among senior stakeholders.
- Entrepreneurial mindset with a proactive, solutions-oriented approach to leadership.
- Highly organized and comfortable operating in a fast-paced, evolving environment.
- Bachelor's degree in Merchandising, Business, Fashion, or related field preferred.
- Competitive salary
- Comprehensive benefits package (health, dental, vision, PTO)
- 401K with company match
- Flexible remote work environment
- Paid time off and holidays
- An opportunity to make a direct impact on a high-growth, design-forward brand
- A collaborative, passionate, and purpose-driven team
This is a rare opportunity to shape the product identity of a brand at an inflection point - a creative leadership seat with real ownership, real resources, and the space to build something category-defining. If you believe softness can be a statement and that the most interesting brand in home textiles hasn't been built yet, we'd love to meet you.