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Director Of Merchant Success Jobs in Indiana (NOW HIRING)

The Kinsa Group

Director of Manufacturing

Fort Wayne, IN · On-site

$200 - $250/hr

Director of Manufacturing Location: Greater Fort Wayne, IN Area A growing food manufacturer is ... Competencies Needed for Success: * Proven leadership experience in multi-site or system-level ...

New

Earlham College Inc

Director of Nursing

Richmond, IN · On-site

The Director of Nursing will be the academic and administrative leader of the BSN program at ... Work closely with campus partners to support BSN student success and experiential learning. Student ...

Weaver

Director of Manufacturing

Van Buren, IN · On-site

Director of Manufacturing Van Buren, Indiana | Approximately 10% Travel Lead the Future of ... Just as importantly, you lead with a servant mindset and invest in the growth and success of others.

Sunbit

Director of Sales, Dealership

Indianapolis, IN · On-site

It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available ... Collaborate with Account Management, Onboarding, and Partner Success teams to transition new ...

Sunbit

Director of Sales, Dealership

Indianapolis, IN · On-site +1

It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available ... Collaborate with Account Management, Onboarding, and Partner Success teams to transition new ...

Marathon Health

Director of Operations

Seymour, IN · On-site

The Director of Operations is a senior leader accountable for the overall performance of a defined ... Prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients ...

Marathon Health LLC

Director of Operations

Seymour, IN · On-site

$110 - $150/hr

The Director of Operations is a senior leader accountable for the overall performance of a defined ... Prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients ...

Marathon Health

Director of Operations

Seymour, IN

The Director of Operations is a senior leader accountable for the overall performance of a defined ... Prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients ...

Sterling Engineering Inc.

Director of MEP

Indianapolis, IN · Hybrid

$160K - $185K/yr

... of projects. The Director will serve as a Principal in Charge (PIC) for key clients while also ... and project success. * Participate in Executive Leadership and Leadership Council meetings to ...

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All JobsOf Merchant Success JobsDirector Of Merchant Success JobsDirector Of Merchant Success Jobs in Indiana

Director Of Merchant Success information

What is a director of merchant success?

A Director of Merchant Success is a senior leadership role responsible for ensuring that merchants partnering with a company achieve their business goals and have a positive experience. They develop strategies to support merchant growth, oversee onboarding, provide ongoing support, and collaborate across departments to address merchant needs. This role often manages a team and uses data-driven insights to improve merchant satisfaction, retention, and revenue. Directors of Merchant Success play a critical part in building strong, long-term relationships between the company and its merchant partners.

How does a director of merchant success typically collaborate with other departments to drive merchant growth?

A Director of Merchant Success works closely with teams such as sales, product development, marketing, and customer support to ensure merchants have a seamless experience and achieve their business goals. This role often coordinates cross-departmental initiatives, providing merchant feedback to product teams for improvements, partnering with marketing to launch new features, and working with sales to identify upsell opportunities. Regular communication and alignment across these departments are essential to develop effective strategies that support merchant growth and retention. This collaborative environment enables the Director to advocate for merchants internally and deliver impactful results.

What are the key skills and qualifications needed to thrive as a director of merchant success, and why are they important?

To thrive as a Director Of Merchant Success, you need expertise in client relationship management, business strategy, and data-driven decision-making, often supported by a degree in business or a related field. Familiarity with CRM platforms, analytics tools, and e-commerce or payment processing systems is typically required. Outstanding leadership, problem-solving abilities, and strong communication skills help drive team performance and foster merchant satisfaction. These skills ensure effective support and growth for merchants, directly impacting retention, revenue, and long-term business success.

What is the difference between Director Of Merchant Success vs Merchant Account Manager?

AspectDirector Of Merchant SuccessMerchant Account Manager
Primary FocusStrategic growth and overall success of merchantsManaging individual merchant accounts and relationships
ResponsibilitiesDeveloping success strategies, overseeing teams, driving retentionOnboarding, support, and day-to-day account management
Work EnvironmentLeadership, cross-functional teams, strategic planningCustomer service, client communication, account support
Required CredentialsExperience in merchant services, leadership skills, industry knowledgeCustomer service experience, sales skills, industry familiarity

The main difference is that the Director Of Merchant Success focuses on strategic leadership and overall merchant growth, while the Merchant Account Manager handles daily account management and client relationships. Both roles are vital but serve different levels of engagement within merchant services teams.

What are popular job titles related to Director Of Merchant Success jobs in Indiana?

For Director Of Merchant Success jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Of Merchant Success jobs in Indiana look for?

The top searched job categories for Director Of Merchant Success jobs in Indiana are:

What cities in Indiana are hiring for Director Of Merchant Success jobs?

Cities in Indiana with the most Director Of Merchant Success job openings:

Director Of Merchant Success jobs near you
Infographic showing various Director Of Merchant Success job openings in Indiana as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Director of Operations

General Hotels Corporation

Jeffersonville, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Key responsibilities

  • Conduct operational and brand standard training for staff.

  • Assist with hotel accounting, payroll, and review guest and ledger accounts to ensure timely clearance.

  • Perform administrative duties including onboarding, responding to guest billing inquiries, managing files, and supporting other department needs.

Job description

Director of Operations
We are currently seeking a Director of Operations at the Hilton Garden Inn in Jeffersonville, Indiana. The Director of Operations will provide operational, accounting, administration and human resource assistance to Department Leaders.
Responsibilities
  • Conduct operational and brand standard training.
  • Conduct employee onboarding.
  • Adhere to all Hilton and General Hotels Corp, policies, procedures, and regulations.
  • Participate in the manager on duty program—Covering MOD shifts as Needed.
  • Ability to assist with food and beverage and housekeeping duties as needed in order to ensure guest satisfaction.
  • Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner.
  • Assist with hotel accounting and payroll.
  • Prepare and submit month end reporting based on the timeline set by the management company.
  • Manage all accounts receivable accounts, including setting up new accounts, sending invoices, posting payments, and making collection calls.
  • Filing all HR and Accounting Files. (physical and digital)
  • Work with the sales department to bill groups accounts accurately and timely.
  • Respond to all guest billing enquiries in a timely manner.
  • Performing administration duties for the Homewood Suites Keystone at the Crossing: answering Phones, replying to emails professionally and timely, effectively communicating with all department and team members.
  • Completing special projects
  • Order office stationery and supplies
  • Maintain a filing system for data on customers and external partners
  • Distribute incoming and outgoing mail
Core Competencies
  • Ability to learn a variety of different hotel property management systems.
  • Must respond quickly to guest as well as internal requests and follow up to ensure satisfaction.
  • Must maintain a high degree of confidentiality
  • Solid knowledge of office procedures
  • Experience with office management software MS Office (MS Excel and MS Word, specifically)
  • Strong organization skills with a problem-solving attitude
  • Excellent written and verbal communication skills
  • Attention to detail
Benefits
  • Medical, Dental, and Vision Insurance Options
  • Company Paid Life Insurance
  • Company Paid Telemedicine
  • Supplemental Life Insurance
  • 401(k) with company match
  • Earned Wage Access (“on demand pay”) through PayActiv
  • Hotel Room Discounts
  • Company Paid Employee Assistance Program
  • Perks through Benefit Hub
  • Generous Time Off Package
Our hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

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