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Director Of Customer Development Jobs in Indiana

Marvin

Director of Customer Service

Fort Wayne, IN · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... development and cross-functional collaboration. * Familiarity with customer care systems and ...

Marvin

Director of Customer Service

South Bend, IN · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... development and cross-functional collaboration. * Familiarity with customer care systems and ...

Marvin

Director of Customer Service

Evansville, IN · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... development and cross-functional collaboration. * Familiarity with customer care systems and ...

Purdue University

Director of Development

Hammond, IN · On-site

$100K - $105K/yr

The Director of Development is responsible for cultivating and stewarding philanthropic ... Proficiency with standard office productivity software, database management, and CRM systems.

Ivy Tech

Director of Development

Marion, IN · On-site

The Director of Development is responsible directly to the Campus Chancellor with indirect reporting to the Vice President of Fundraising of the Ivy Tech Foundation (Systems Office) for developing ...

Ivy Tech

Director of Development

Marion, IN · On-site

The Director of Development is responsible directly to the Campus Chancellor with indirect reporting to the Vice President of Fundraising of the Ivy Tech Foundation (Systems Office) for developing ...

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All JobsOf Customer Development JobsDirector Of Customer Development JobsDirector Of Customer Development Jobs in Indiana

Director Of Customer Development information

See Indiana salary details

$40.9K

$78.6K

$154.2K

How much do director of customer development jobs pay per year?

As of Jul 10, 2026, the average yearly pay for director of customer development in Indiana is $78,597.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $92,800.00 per year, depending on experience, location, and employer.

How does a Director of Customer Development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a Director Of Customer Development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What is a director of customer development?

A director of customer development is a senior role responsible for building and maintaining relationships with customers to drive growth and retention. They often oversee sales strategies, customer engagement initiatives, and use data analysis to identify opportunities for expansion. Strong leadership, communication skills, and experience with CRM tools are typically required for this position.

Is being a BDM a stressful job?

A Business Development Manager (BDM) role can be stressful due to targets, client negotiations, and meeting sales goals. The job often requires strong communication skills, strategic thinking, and the ability to handle pressure in a fast-paced environment.

What does a Director of Customer Development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

How much do customer development managers make?

Customer development managers typically earn a median annual salary of around $80,000 to $120,000, depending on experience, industry, and location. They often require strong communication and strategic skills, and may receive bonuses or incentives based on performance.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Vice President of Customer Experience or Director of Customer Development, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often supported by relevant certifications and a strong understanding of customer relationship management tools.
What are popular job titles related to Director Of Customer Development jobs in Indiana? For Director Of Customer Development jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Of Customer Development jobs in Indiana look for? The top searched job categories for Director Of Customer Development jobs in Indiana are:
What cities in Indiana are hiring for Director Of Customer Development jobs? Cities in Indiana with the most Director Of Customer Development job openings:
Director Of Customer Development jobs near you
Director of Customer Service

Director of Customer Service

Marvin

Fort Wayne, IN • On-site

$135K - $180K/yr

Full-time

Medical, Retirement

Re-posted 9 days ago

Job description

Job Overview:

Step into a role where you’ll shape the heart of the customer experience at Marvin. As the Director of Customer Service, you’ll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired throughout their journey with us. You’ll champion service excellence, strengthen operational efficiency, and bring new ideas forward that elevate every interaction. By partnering closely with teams across the business, you’ll help drive a customer experience that feels seamless, trusted, and distinctly Marvin.

The Director will lead a team that provides architectural, technical, and sales support for a premium and complex product portfolio. This position requires a balance of leadership, customer care, process improvement, and performance management.

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and much more - in addition to a relocation counselor to assist you throughout the entire journey.

Highlights of your role:
  • Manage and develop a team of direct reports across Customer Care and Operations Support.
  • Shape key performance measures that strengthen trust, loyalty, and brand affinity
  • Transform customer insights into thoughtful improvements and enhanced service moments
  • Monitor and drive performance metrics (CSAT, NPS, turnaround times, resolution rates, eNPS, and retention).
  • Collaborate with Operations, CX, Digital, Sales, and Marketing to support engagement strategies, product launches, and campaigns.
  • Support the evolution of tools and processes that modernize and elevate the customer experience
You're a good fit if you have (or if you can):
  • Inspire teams to deliver with poise, professionalism, and a polished service mindset
  • Use data and insights to guide sophisticated, strategic decisions
  • Create scalable solutions that protect and elevate the customer journey
  • Build strong cross-functional relationships grounded in clarity and collaboration
  • Lead digital transformation using Salesforce workflows and AI to modernize service
Also want to make sure you have:
  • Bachelor’s degree required; master’s preferred
  • 8+ years in progressive customer service leadership roles, with proven success in team development and cross-functional collaboration.
  • Familiarity with customer care systems and emerging technologies.
  • Occasional travel to customer sites and internal teams.
We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

  • $300 annual wellbeing account to spend on what helps you feel happy + healthy
  • Better Living Day! (a paid day off to go have some fun)
  • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
  • Giving at Marvin – participate in organized volunteer opportunities
  • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation: $135,000 - $180,000

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