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Director Of Collections Jobs in Boca Raton, FL (NOW HIRING)

Akerman LLP is seeking a Director of Billing to oversee and manage the firm's billing operations ... and Collections), Accounts Payable and Conflicts / New Business Intake team * Partner with ...

Akerman LLP is seeking a Director of Billing to oversee and manage the firm's billing operations ... and Collections), Accounts Payable and Conflicts / New Business Intake team * Partner with ...

Bachelor's degree preferred. * 4+ years of experience developing and facilitating training in a call center or collections environment. * 2+ years of direct collections experience (1st or 3rd party ...

Bachelor's degree preferred. * 4+ years of experience developing and facilitating training in a call center or collections environment. * 2+ years of direct collections experience (1st or 3rd party ...

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Director Of Collections information

See Boca Raton, FL salary details

$53.9K

$95.7K

$155.2K

How much do director of collections jobs pay per year?

As of Jul 24, 2026, the average yearly pay for director of collections in Boca Raton, FL is $95,719.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,700.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a Director of Collections do?

A Director of Collections oversees the strategy, management, and performance of a company's collections department. They are responsible for developing and implementing policies to ensure the efficient recovery of outstanding debts while maintaining positive relationships with clients. This role typically involves leading a team of collections professionals, analyzing collection data, ensuring compliance with legal regulations, and collaborating with other departments to improve collection processes. The Director of Collections also establishes targets and monitors key performance indicators to optimize the department's effectiveness.

What is the difference between Director Of Collections vs Collections Manager?

AspectDirector Of CollectionsCollections Manager
Required CredentialsBachelor's degree, experience in collections, leadership skillsBachelor's degree, experience in collections, team management
Work EnvironmentStrategic planning, policy development, senior managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit companies, healthcare providers
Common Search & ComparisonHigher-level strategic roleOperational management role

The main difference between a Director Of Collections and a Collections Manager lies in their scope and responsibilities. The Director focuses on strategic planning, policy development, and overseeing the entire collections department at a senior level. In contrast, the Collections Manager handles daily operations, manages collections teams, and ensures targets are met. Both roles require relevant experience and credentials, but the Director's role is more strategic and leadership-oriented, while the Manager's role is more operational.

What are the primary challenges a Director of Collections faces when managing a large team?

A Director of Collections often encounters challenges such as motivating a diverse team to meet collection targets, implementing effective strategies for recovering overdue accounts, and ensuring compliance with all relevant regulations. Balancing the need for high collection rates with maintaining positive customer relationships is another common challenge. Additionally, directors must stay updated with industry trends and technology to optimize collection processes while providing ongoing training and support to their staff.

What are the key skills and qualifications needed to thrive as a Director of Collections, and why are they important?

To thrive as a Director of Collections, you need expertise in collections management, financial analysis, and compliance, often supported by a degree in finance or business and several years of supervisory experience. Familiarity with collection management software, CRM systems, and relevant legal regulations such as the Fair Debt Collection Practices Act is essential. Strong leadership, negotiation, and communication skills are critical for motivating teams and resolving complex account issues. These skills and qualifications ensure effective debt recovery, risk mitigation, and compliance while maintaining positive client relationships.
What are the most commonly searched types of Of Collections jobs in Boca Raton, FL? The most popular types of Of Collections jobs in Boca Raton, FL are:
What job categories do people searching Director Of Collections jobs in Boca Raton, FL look for? The top searched job categories for Director Of Collections jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Director Of Collections jobs? Cities near Boca Raton, FL with the most Director Of Collections job openings:
Infographic showing various Director Of Collections job openings in Boca Raton, FL as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $95,719 per year, or $46 per hour.
Collections & Cash Application Manager

Collections & Cash Application Manager

DHL eCommerce

Weston, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday


DHL rating

6.9

Company rating: 6.9 out of 10

Based on 320 frontline employees who took The Breakroom Quiz

37th of 64 rated delivery companies


Job description

Job Brief
The Collections & Cash Application Manager is responsible for overseeing the collection of late payments, and the posting, application and coding of incoming payments from customers.
At DHL, our people are our greatest asset! Everyone's contribution drives us to be the world's #1 logistics company.
Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.
SUMMARY:
The Collections & Cash Application Manager is responsible for overseeing the collection of late payments, and the posting, application and coding of incoming payments from customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Manage a team of collection specialists who follow current collection guidelines when collecting on delinquent customers while working through disputes with internal teams such as sales, commercial, customer service, operations, among others.
  • Manage a team of cash application specialists who are responsible for posting, applying and coding incoming payments & customer credit/debit memos along with any corresponding electronic or manual remittance advice from customers.
  • Prepare weekly collection reports and workflow for the collection specialists.
  • Prepare weekly cash collection reports and workflow for the cash application specialists.
  • Drive past dues down while measuring progress on defined KPIs.
  • Report excessively delinquent customer accounts to the Director of Credit & Collections.
  • Manage excessively delinquent customer accounts with credit hold.
  • Collaborate with multiple levels of management including Finance, Sales, Commercial, Customer Service, IT & Operations on problematic issues arises from customers interactions.
  • Effectively select, develop, coach, empower and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellence.
  • Evaluate existing systems/processes to reduce complexity and increase process efficiency.
  • Assist Director of Credit & Collections with month end close, internal & external audits, ERP audits and special projects when needed.

EDUCATION AND/OR EXPERIENCE:
  • Bachelor's degree in Accounting, Finance or related field.
  • 6+ years of commercial credit & collections experience required.
  • 1 year supervisory experience.

REQUIREMENTS/SKILLS:
  • High energy with ability to inspire accountability.
  • Continuous improvement mindset.
  • Cross-functional collaboration.
  • Leading teams.
  • Excellent verbal and written communication skills.
  • Ability to deal tactfully and confidently with internal & external customers.
  • Problem solving capabilities.
  • Financial analysis proficiency.

PHYSICAL DEMANDS:
  • Physical demands are consistent with a professional office setting.
  • Regular sitting at work station for 25 - 75%
    As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.
  • Competitive Pay
  • Bonus Programs
  • Retirement Savings - 401k with company match
  • Medical, Dental, Vision, Well-being programs
  • FSA/HSA availability
  • Tuition Reimbursement
  • Paid Time Off including vacation and sick time
  • Company Paid Holidays and Floating Holidays
  • Paid Parental Leave
  • Employee Discount Program
  • Employee Assistance & Work Life Program
  • Short Term and Long-Term Disability
  • Life Insurance

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Equal Opportunity Employer - Veterans/Disability

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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