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Director Of Collections Jobs in Boca Raton, FL (NOW HIRING)

Monitise

Supervisor Collections

Coral Springs, FL

Job Title Supervisor Collections About the Role The primary responsibility of this role is to assist the Director in leading the day-to-day operations of a Collections Call Center, ensuring team ...

Fiserv, Inc.

Supervisor Collections

Coral Springs, FL · On-site

Job Title Supervisor Collections About the Role The primary responsibility of this role is to assist the Director in leading the day-to-day operations of a Collections Call Center, ensuring team ...

Chewy

Associate Director of Product Design

Plantation, FL

$147K - $181K/yr

Your Opportunity As the Associate Director of Product Design , you will define and lead the product ... Guide teams in creating differentiated products, collections, and customer experiences that ...

Chewy

Associate Director of Product Design

Plantation, FL · On-site

$154K - $189K/yr

Your Opportunity As the Associate Director of Product Design , you will define and lead the product ... Guide teams in creating differentiated products, collections, and customer experiences that ...

Ocwen

Director, Customer Resolutions

West Palm Beach, FL · On-site

$134K - $171K/yr

The Director of Customer Resolutions is a senior leadership responsible for balancing strategic ... Strong understanding and management of of collections and cure economics, operational KPIs, and ...

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All JobsOf Collections JobsDirector Of Collections JobsDirector Of Collections Jobs in Boca Raton, FL

Director Of Collections information

See Boca Raton, FL salary details

$53.9K

$95.7K

$155.2K

How much do director of collections jobs pay per year?

As of Jul 23, 2026, the average yearly pay for director of collections in Boca Raton, FL is $95,719.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,700.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a Director of Collections do?

A Director of Collections oversees the strategy, management, and performance of a company's collections department. They are responsible for developing and implementing policies to ensure the efficient recovery of outstanding debts while maintaining positive relationships with clients. This role typically involves leading a team of collections professionals, analyzing collection data, ensuring compliance with legal regulations, and collaborating with other departments to improve collection processes. The Director of Collections also establishes targets and monitors key performance indicators to optimize the department's effectiveness.

What is the difference between Director Of Collections vs Collections Manager?

AspectDirector Of CollectionsCollections Manager
Required CredentialsBachelor's degree, experience in collections, leadership skillsBachelor's degree, experience in collections, team management
Work EnvironmentStrategic planning, policy development, senior managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit companies, healthcare providers
Common Search & ComparisonHigher-level strategic roleOperational management role

The main difference between a Director Of Collections and a Collections Manager lies in their scope and responsibilities. The Director focuses on strategic planning, policy development, and overseeing the entire collections department at a senior level. In contrast, the Collections Manager handles daily operations, manages collections teams, and ensures targets are met. Both roles require relevant experience and credentials, but the Director's role is more strategic and leadership-oriented, while the Manager's role is more operational.

What are the primary challenges a Director of Collections faces when managing a large team?

A Director of Collections often encounters challenges such as motivating a diverse team to meet collection targets, implementing effective strategies for recovering overdue accounts, and ensuring compliance with all relevant regulations. Balancing the need for high collection rates with maintaining positive customer relationships is another common challenge. Additionally, directors must stay updated with industry trends and technology to optimize collection processes while providing ongoing training and support to their staff.

What are the key skills and qualifications needed to thrive as a Director of Collections, and why are they important?

To thrive as a Director of Collections, you need expertise in collections management, financial analysis, and compliance, often supported by a degree in finance or business and several years of supervisory experience. Familiarity with collection management software, CRM systems, and relevant legal regulations such as the Fair Debt Collection Practices Act is essential. Strong leadership, negotiation, and communication skills are critical for motivating teams and resolving complex account issues. These skills and qualifications ensure effective debt recovery, risk mitigation, and compliance while maintaining positive client relationships.
What are the most commonly searched types of Of Collections jobs in Boca Raton, FL? The most popular types of Of Collections jobs in Boca Raton, FL are:
What job categories do people searching Director Of Collections jobs in Boca Raton, FL look for? The top searched job categories for Director Of Collections jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Director Of Collections jobs? Cities near Boca Raton, FL with the most Director Of Collections job openings:
Director Of Collections jobs near you
Infographic showing various Director Of Collections job openings in Boca Raton, FL as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $95,719 per year, or $46 per hour.
Director, Collections & Call Center Strategy

Director, Collections & Call Center Strategy

Southern Auto Finance Company, LLC

Pompano Beach, FL • On-site

$150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Director, Collections amp; Call Center Strategy
Pompano Beach, Florida (Onsite – 5 Days Per Week)
Lead Strategy. Drive Performance. Shape the Future.
Southern Auto Finance Company (SAFCO) is a growing and innovative leader in the indirect automotive finance industry. We are seeking an experienced and forward-thinking Director, Collections amp; Call Center Strategy to lead the strategic direction, operational performance, and continuous improvement of our Collections and Customer Service functions.
Earn salary + bonus starting at $150,000 or more annually!
This is a highly visible leadership role responsible for driving portfolio performance, enhancing customer engagement, leveraging technology and analytics, and developing high-performing teams. The ideal candidate combines deep collections expertise with strong business acumen and a passion for operational excellence.
This position is based at our headquarters in Pompano Beach, Florida and requires onsite attendance five days per week. Candidates must currently reside in South Florida or be willing to relocate.
What You'll Do
  • Lead the strategic and operational performance of Collections, Recovery, and Customer Service teams
  • Develop and execute initiatives that improve portfolio performance, operational efficiency, and customer outcomes
  • Establish, monitor, and manage departmental KPIs and performance metrics
  • Utilize data, analytics, and technology to identify opportunities, improve processes, and support decision-making
  • Partner with Originations, Credit, Finance, and Compliance teams to align risk management and business objectives
  • Oversee strategies related to delinquency management, loss mitigation, recoveries, and customer resolution programs
  • Apply expertise in bankruptcy law, secured transactions, and regulatory requirements to support effective collections practices
  • Drive continuous improvement efforts through process redesign, workflow optimization, and technology enhancements
  • Develop, mentor, and inspire leaders and team members while fostering a culture of accountability and customer service excellence
  • Participate in cross-functional initiatives and contribute to broader organizational strategy
What You Bring
  • 10+ years of progressive leadership experience in collections, automotive finance, consumer lending, or specialty finance
  • Proven success leading collections or call center operations in a high-volume environment
  • Strong knowledge of collections strategy, bankruptcy law, secured lending, and risk management practices
  • Experience leveraging analytics, reporting, and technology to improve operational performance
  • Demonstrated ability to lead large teams and drive organizational change
  • Excellent communication, leadership, and relationship-building skills
  • Advanced proficiency in Microsoft Office and business systems; experience with NLS or similar servicing platforms preferred
  • Experience with SQL, business intelligence tools, or advanced analytics is a plus
  • Bachelor's degree required; advanced business education preferred
  • Bilingual English/Spanish is helpful but not required
Why SAFCO?
At SAFCO, you'll have the opportunity to make a meaningful impact while working alongside talented professionals in a collaborative and fast-paced environment.
Explore Life at SAFCO on LinkedIn
Follow our team, culture, and career opportunities.
We Offer:
  • Competitive compensation package
  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Generous paid time off and company holidays
  • Professional growth and development opportunities
  • A collaborative culture focused on innovation, accountability, and results
If you're an experienced collections leader who thrives on improving performance, developing people, and driving strategic initiatives, we'd love to hear from you.
Apply today and help shape the future of collections at SAFCO.
SAFCO is an Equal Opportunity Employer and maintains a drug-free workplace.
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