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Director Of Client Success Jobs in Reston, VA (NOW HIRING)

Symplicity

Lead Client Manager (CM)

Arlington, VA · On-site

Report directly to the Senior Director of Client Success on current state of Client Managers under the Lead's supervision. * Provide day-to-day guidance, support, coaching and oversight to the team ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... client-facing experience within healthcare. * Proven success managing and growing complex health ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... client-facing experience within healthcare. * Proven success managing and growing complex health ...

RELX Group plc

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... client-facing experience within healthcare. * Proven success managing and growing complex health ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... client-facing experience within healthcare. * Proven success managing and growing complex health ...

Cooley LLP

Director of IP Operations

Reston, VA · On-site

At the core of Cooley's success is the exceptional talent and unwavering spirit of our people. We ... Together with the Director of Client Accounts and IP Services management, recommend and implement ...

Cooley

Director of IP Operations

Reston, VA · On-site

At the core of Cooley's success is the exceptional talent and unwavering spirit of our people. We ... Together with the Director of Client Accounts and IP Services management, recommend and implement ...

Cooley LLP

Director of IP Operations

Washington, DC

At the core of Cooley's success is the exceptional talent and unwavering spirit of our people. We ... Together with the Director of Client Accounts and IP Services management, recommend and implement ...

Cooley

Director of IP Operations

Washington, DC · On-site

At the core of Cooley's success is the exceptional talent and unwavering spirit of our people. We ... Together with the Director of Client Accounts and IP Services management, recommend and implement ...

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All JobsOf Client Success JobsDirector Of Client Success JobsDirector Of Client Success Jobs in Reston, VA

Director Of Client Success information

See Reston, VA salary details

$40.1K

$126.3K

$186.2K

How much do director of client success jobs pay per year?

As of Aug 13, 2026, the average yearly pay for director of client success in Reston, VA is $126,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,400.00 and $151,400.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.

What job categories do people searching Director Of Client Success jobs in Reston, VA look for?

The top searched job categories for Director Of Client Success jobs in Reston, VA are:

What cities near Reston, VA are hiring for Director Of Client Success jobs?

Cities near Reston, VA with the most Director Of Client Success job openings:

Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in Reston, VA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $126,336 per year, or $60.7 per hour.

Director of Customer Success and Implementation

PADO

Ashburn, VA • On-site

Full-time

Posted 8 days ago

Job description

PADO AI Orchestration, Inc., a groundbreaking new venture backed by LG NOVA, is revolutionizing energy management for the modern data center. Pado is led by a team of serial and tech entrepreneurs, with over 60+ years of experience in the energy and AI space. We leverage proprietary AI and ML to empower data centers to optimize power consumption, enhance resilience, and significantly improve operational efficiency. As the demand for AI-driven compute power escalates, data centers face unprecedented energy challenges. PADO offers the intelligent orchestration needed to navigate this complex landscape.
PADO is backed by LG NOVA, the Silicon Valley-based North American innovation division of LG Electronics.
PADO is searching for a strategic and technical Director of Customer Success and Implementation to act as the bridge between business goals and project execution. You will be responsible for the transition from Closed-Won to Live and Scaling. You will oversee the strategy and execution for the onboarding, technical implementation and overall customer success.
At this stage, that means doing the work yourself first which includes coordinating directly with customer teams, engineering, and data science and then systematizing what you learn so the function can scale. You're not inheriting a playbook for standard ops, you are the owner and writer of the playbook.
Responsibilities:
End to End Onboarding and Client Success: Kickoff through data ingestion through launch and operations across all clients including colocation facilities, neoclouds, and enterprise data centers.
Technical Delivery Scoping: Lead technical scoping conversations with customer IT and facilities teams, including data integration requirements (BMS, DCIM, telemetry pipelines)
Delivering & measuring Outcomes: Manage and Measure deployments across on-prem and cloud environments. Define and instrument client KPIs, develop case studies, and grow champions.
Primary Client Contact: Serve as the primary point of contact for customers during implementation translating their operational environment into actionable configuration requirements for our product and engineering teams
Structured Onboarding Process: Define and document intake protocols, project plans, technical integration checklists, and escalation paths.
Execution & Delivery: Ensure that products and features can be delivered with high quality and speed including after initial launch and/or for change orders. Act as the final QA before anything goes to the client. Deliver a white glove service to clients and approach the relationship in a consultative fashion.
Data-Driven Decision Making: Track success metrics (KPIs) such as adoption, revenue, and task success to inform future delivery strategies and product features.
Manage Customer Support: Track issues, tickets, and resolutions including escalation to engineering and leadership as needed.
Client Sentiment and Product Feedback: to close the feedback loop between onboarding friction, realized client value and the product roadmap.
Minimum Qualifications:
Professional Experience: 7-10 years as a Technical Program Manager in data center infrastructure, cloud platforms, AI/ML systems, or energy infrastructure.
Technical Domain Expertise: Strong understanding of physical equipment and mission critical environments. You have a high level of proficiency with big data, visualization, and machine learning. Proficiency with tooling including Salesforce, Jira, Claude etc.
Program Management Methodology: Proven track record of taking products and programs from concept to launch using frameworks and Agile practices.
Data and Metrics Orientation: You live in the details of operational KPIs and use data to address client / system pain points to drive product adoption and business decisions.
Communication Skills: Exceptional written and verbal skills, with the ability to articulate technical concepts to both engineers and C-suite stakeholders.
Mindset: A curiosity-driven "builder" mentality with comfort in fast-moving, ambiguous environments.
Stakeholder Influence: Proven ability to influence cross-functional teams and diverse stakeholders without direct authority.
Why Join PADO?
  • Be a part of a pioneering venture backed by LG NOVA, at the forefront of AI-driven energy innovation.
  • Address the critical energy challenges facing the rapidly expanding data center industry.
  • Work with cutting-edge AI/ML technology designed to deliver tangible ROI and operational improvements.
  • Opportunity to significantly impact the company's growth and success.
  • Collaborate with a passionate and supportive team.
  • Competitive compensation package (salary, equity and benefits).

Location: Ohio, Pennsylvania, Virginia, or West Virginia
PADO AI Orchestration, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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