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Director Of Client Success Jobs in Reston, VA (NOW HIRING)

Elsevier

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... client-facing experience within healthcare. * Proven success managing and growing complex health ...

RELX Group plc

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... client-facing experience within healthcare. * Proven success managing and growing complex health ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... client-facing experience within healthcare. * Proven success managing and growing complex health ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... client-facing experience within healthcare. * Proven success managing and growing complex health ...

HelioCampus

Sr. Client Success Manager

Bethesda, MD · On-site

As one of EdTech's most steadily growing companies, our roots in higher ed ground us in the ... The Sr. Client Success Manager (Sr. CSM) combines relationship management and sales roles to ensure ...

HelioCampus

Sr. Client Success Manager

Bethesda, MD · On-site

As one of EdTech's most steadily growing companies, our roots in higher ed ground us in the ... The Sr. Client Success Manager (Sr. CSM) combines relationship management and sales roles to ensure ...

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All JobsOf Client Success JobsDirector Of Client Success JobsDirector Of Client Success Jobs in Reston, VA

Director Of Client Success information

See Reston, VA salary details

$40.1K

$126.3K

$186.2K

How much do director of client success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director of client success in Reston, VA is $126,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,400.00 and $151,400.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What job categories do people searching Director Of Client Success jobs in Reston, VA look for?

The top searched job categories for Director Of Client Success jobs in Reston, VA are:

What cities near Reston, VA are hiring for Director Of Client Success jobs?

Cities near Reston, VA with the most Director Of Client Success job openings:

Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $126,336 per year, or $60.7 per hour.

Client Success Manager

Globe Life: Moore Organizations

Gaithersburg, MD

Full-time

Posted 25 days ago

Job description

◾Educate union and credit union members on the value of life insurance and basic financial literacy

◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling)

◾Provide tailored coverage recommendations that meet each family's needs

◾Build and manage your own client portfolio with guidance from experienced mentors

◾Track performance and progress using our internal systems and support tools

◾Represent the values of Service Over Sales, putting clients’ well-being first

◾Participate in incentive programs, team competitions, and leadership summits

◾At least 18 years old and legally authorized to work in the U.S.

◾Able to pass a background check

◾Tech-savvy and comfortable using Zoom and digital tools

◾Motivated to learn, grow, and help others

◾Strong communicator with an interest in finance, education, or social impact

◾Experience in leadership, customer service, or peer mentoring is a plus

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