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Director Of Client Success Jobs in Reston, VA (NOW HIRING)

Cooley

Director of Client Accounts

Washington, DC

Director of Client AccountsCooley is seeking a Director of Client Accounts to join the Accounting & Finance team. Position summary: The Director of Client Accounts partners closely with attorneys and ...

Moore

Manager, Client Success

Lanham, MD · On-site

Partner with the Associate Vice President of Client Success to support the execution of client ... Your Profile: * 3+years of agency experience * Direct marketing fundraising experience highly ...

Cooley

Director of Client Accounts

Reston, VA

Director of Client AccountsCooley is seeking a Director of Client Accounts to join the Accounting & Finance team. Position summary: The Director of Client Accounts partners closely with attorneys and ...

Cooley LLP

Director of Client Accounts

Reston, VA

Director of Client AccountsCooley is seeking a Director of Client Accounts to join the Accounting & Finance team. Position summary: The Director of Client Accounts partners closely with attorneys and ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

In this role, you'll be the trusted point of contact for our clientschampioning their goals ... Client Success Manager Attributes and Characteristics * Strong understanding of the company ...

Colorwave Inc

Client Success Associate

Washington, DC · On-site

Collaborate with a team of data scientists and analysts building machine learning models to demonstrate the technology's business value * Drive client-specific partnership strategy, in deep ...

Be the Brand

Be Seen First

Client Success Manager

Washington, DC · On-site

$60K - $72K/yr

Principal of Content and Client Partnerships Classification: Full-Time, Non-Exempt Location ... Supervisory Responsibilities This position does not currently have direct supervisory ...

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Moore DM Group LLC

Coordinator, Client Success

Lanham, MD · On-site

$50K - $55K/yr

... direct response strategies to acquire, cultivate, retain and upgrade donors across multiple ... Your Impact: * Assist the account team with the creation and submission of request documents ...

Variate

Head of Client Operations

Bethesda, MD · On-site

$210 - $240/hr

Variate is looking for a Head of Client Operations to oversee our Design Directors and ensure every ... If you operate at the intersection of leadership, systems, and outcomes, and you measure success by ...

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All JobsOf Client Success JobsDirector Of Client Success JobsDirector Of Client Success Jobs in Reston, VA

Director Of Client Success information

See Reston, VA salary details

$40.1K

$126.6K

$186.6K

How much do director of client success jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director of client success in Reston, VA is $126,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,500.00 and $151,600.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.
What job categories do people searching Director Of Client Success jobs in Reston, VA look for? The top searched job categories for Director Of Client Success jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Of Client Success jobs? Cities near Reston, VA with the most Director Of Client Success job openings:
Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $126,568 per year, or $60.9 per hour.

Director of Client Accounts

Cooley

Washington, DC

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 21 days ago

Job description

Director of Client AccountsCooley is seeking a Director of Client Accounts to join the Accounting & Finance team.Position summary: The Director of Client Accounts partners closely with attorneys and firm leadership to drive strong billing practices, support overall financial performance, and enhance billing efficiency. A key focus of the role is leveraging technology and process improvements to optimize billing workflows and shorten the billing cycle, while maintaining high standards of accuracy and service. Specific duties and responsibilities include, but are not limited to, the following:Position responsibilities:
  • Lead and manage US and Asia direct reports, including staffing, workload oversight, and employee lifecycle activities in partnership with HR
  • Oversee end-to-end billing operations, ensuring accuracy, efficiency, compliance, and timely month-end close, and deliver performance reporting to CFO and Director of Revenue
  • Drive continuous process improvements to eliminate inefficiencies and enhance billing workflows
  • Monitor, report, and escalate unbilled WIP aging to partners and leadership, ensuring visibility to revenue exposure on matters where work has been performed but invoices have not yet been billed
  • Work closely with New Business to evaluate new and updated Outside Counsel Guidelines (OCGs), propose amendments, identifying non-compliant or unfeasible requirements, and determine overall acceptability of engagement terms
  • Oversee Intellectual Property (IP) billing operations, including management of patent fixed-rate structures, annual rate updates, creation and retirement of task codes, guidance on billing procedures, and implementation of invoice template changes
  • Serve as a resource to billing partners, by providing guidance on billing best practices, including discounting, matter closures, financial analysis, and effective invoice presentation
  • Oversee biannual PwC audit processes by coordinating the collection of approved pro formas and supporting documentation, ensuring all billing approvals (including write-offs and discounts) are properly documented, validating compliance with client billing guidelines, and managing submission of audit materials through the PwC portal
  • Track and manage secondment agreements, including identifying new agreements and coordinating with the team to issue monthly secondment services for prior periods
  • Serve as direct supervisor and mentor to direct reports
  • Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests
  • Support business professional development and continued educational opportunities
  • In collaboration with immediate supervisor and central HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
  • All other duties as assigned or required
Skills and experience:Required:
  • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
  • Ability to work extended and/or weekend hours, as required
  • Ability to travel, as required
  • 10+ years of directly relevant exempt level applicable experience in the field with 5+ years management experience in relevant roles
  • Bachelor's Degree
Preferred:
  • Supervisory experience
  • Prior law firm experience
  • 3E experience highly preferred
Competencies:
  • Entrepreneurial by nature
  • Excellent attention to detail
  • Exceptional interpersonal and communication skills with ability to facilitate and solve problems
  • Ability to organize, prioritize and coordinate multiple activities often under tight timelines
  • Ability to drive projects to completion and achieve goals
  • Strong judgment
  • Team-player with collaborative spirit
  • Unwavering ability to handle and maintain confidentiality regarding firm information, projects, and client data
  • High level of professionalism at all times
  • Demonstrated ability to lead through influence and develop talent
  • Proactive, analytical mindset
  • Effective presentation skills
Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.The expected hourly pay range for this position with a work schedule of 40 hours per week is $280,000 - $340,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 20 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

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