Director Merchant Operations Jobs (NOW HIRING)

Responsibilities
About the Team The mission of creator and affiliate product team is to design and build products that help creators to promote merchandise to TikTok users. This includes creator platform and tools, marketplaces, with product strategy that ultimately drives sales for merchants. We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible. Responsibilities: - Merchandise & Category Oversight: Assist in formulating full-lifecycle merchandise strategies; familiar with hit SKU logic, enhance category merchandise supply and price competitiveness; possess professional category knowledge and insights, master competitor strategies and tactics, anticipate industry trends; - Full-Lifecycle Merchant Operations: Develop merchant recruitment and support plans; familiar with overseas managed/semi-managed products and support workflows, improve merchant sign-up and renewal rates; effectively resolve merchant issues; collaborate with on-site operations to boost category level-up rate; - Data Analysis & Methodology Precipitation: Proficiency in operation-related KPIs, identify core issues through multi-dimensional (category/merchant/competitor) data comparison; precipitate reusable operation methodologies, iterate the operation system continuously, possess basic business process improvement capabilities; - Teamwork & Cross-Departmental Collaboration: Participate in horizontal projects and knowledge sharing; understand the goals of partners (events/influencers/product teams, etc.), collaborate to complete complex projects and exert cross-departmental influence.
Qualifications
Minimum Qualification(s): - Individuals who are completing or have recently completed an MBA degree - A team player, fast learner and open to changes. - Pays attention to detail, affinity with numbers, strong problem solving skills. - Excellent interpersonal and negotiation skills. Preferred Qualification(s): - Intern experience in e-commerce full service/semi-managed service/merchant operations is preferred. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $102600 - $143640 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at