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Director Merchant Operations Jobs (NOW HIRING)

Red Bull

Director, Merchandising

Denver, CO · On-site

$144K/yr

The Director of Merchandising is responsible for leading and executing the national strategy for ... Advanced proficiency in sales merchandising, business development, and retail operations * Strong ...

Red Bull

Director, Merchandising

Denver, CO

$144K/yr

Company Description The Director of Merchandising is responsible for leading and executing the ... Is responsible for overall safety and the safe operation of the motor vehicle. Must comply with all ...

Torrid

Merchant

City Of Industry, CA · Hybrid

$100K - $130K/yr

Ensure ongoing coordination with Site Merchandising Operations on final assortment and any updates ... Provide constructive, honest, and direct feedback. * Manage multiple projects ranging from tactical ...

ACI Worldwide

Dir Systems Engineering

Norcross, GA · On-site

ACI Worldwide powers the payments ecosystem globally, and they are seeking a Director of Operations Engineering to lead their Merchant Operations team. This role is accountable for day-to-day ...

Lowe's

Dir- Merchandising Strategy

Mooresville, NC · On-site +1

... Merchant Teams, Vendors and Support Teams and other relevant stakeholders during strategy ... The director will support top business leadership in solving high priority operational issues ...

Kunes RV

Director of Merchant Care

Delavan, WI · On-site

This role is focused on service execution and operational performance. The Director of Merchant Care will be the driving force behind building scalable support infrastructure, optimizing ticket ...

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Director Merchant Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director merchant operations jobs pay per year?

As of Jun 5, 2026, the average yearly pay for director merchant operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Merchant Operations vs Merchant Manager?

AspectDirector Merchant OperationsMerchant Manager
ResponsibilitiesOversees overall merchant strategies, large teams, and cross-functional initiativesManages day-to-day merchant activities, client relationships, and sales targets
Required CredentialsBachelor's degree, extensive experience in merchant or sales roles, leadership skillsBachelor's degree, experience in merchant or sales management, communication skills
Work EnvironmentStrategic, leadership-focused, often in corporate officesOperational, client-facing, often in retail or e-commerce settings

The main difference is that the Director Merchant Operations focuses on strategic leadership and overseeing large teams, while the Merchant Manager handles daily merchant activities and client relationships. Both roles require relevant experience and industry knowledge, but the director position involves higher-level planning and cross-department coordination.

What are the key skills and qualifications needed to thrive as a Director of Merchant Operations, and why are they important?

To excel as a Director of Merchant Operations, you need strong leadership, data analysis, and strategic planning abilities, typically backed by a bachelor's or master's degree in business, operations, or a related field. Familiarity with ERP systems, CRM platforms, and data visualization tools, as well as experience with process optimization methodologies, is crucial. Exceptional communication, stakeholder management, and problem-solving skills set top performers apart in this role. These capabilities ensure effective operational oversight, drive merchant success, and support organizational growth in a competitive marketplace.

How does the Director of Merchant Operations typically collaborate with cross-functional teams to improve merchant performance?

As a Director of Merchant Operations, you will regularly collaborate with teams such as sales, product, customer support, and analytics to drive merchant success. This role often involves leading initiatives to optimize onboarding processes, address merchant pain points, and implement new operational strategies. You’ll play a key part in cross-departmental meetings, aligning goals and sharing insights to ensure merchants receive seamless support and drive business growth. Strong communication and project management skills are essential, as you'll be responsible for coordinating efforts and tracking progress across diverse teams.

What does a Director of Merchant Operations do?

A Director of Merchant Operations oversees the teams and processes that manage relationships with merchants, ensuring smooth onboarding, support, and performance optimization. They analyze merchant data, develop operational strategies, and collaborate with cross-functional departments to enhance merchant satisfaction and business growth. This role often involves managing large teams, setting performance targets, and driving initiatives to streamline operations and improve efficiency.
What states have the most Director Merchant Operations jobs? States with the most job openings for Director Merchant Operations jobs include:
Infographic showing various Director Merchant Operations job openings in the United States as of May 2026, with employment types broken down into 7% Full Time, and 93% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director, Merchandising

Red Bull

Denver, CO • On-site

$144K/yr

Full-time

Posted 3 days ago

Red Bull rating

8.3

Company rating: 8.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

6th of 42 rated marketing agency

Job description

The Director of Merchandising is responsible for leading and executing the national strategy for RBDC's merchandising program. This role promotes partner satisfaction and ensures the organization remains focused on delivering merchandising excellence and exceeding partner expectations.
This national position oversees the onboarding and training of all Merchandisers. As a member of the Distribution Services leadership team, the Director provides leadership, support, advocacy, and strategic vision to all Merchandising Managers for all merchandising activities across all RBDC regions.
RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with:
  • JOB SPECIFIC DUTIES
    Leverage sales data, market trends, and consumer insights to evaluate, analyze, define, and recommend merchandising structures, metrics, budgets, and resource plans that enable performance excellence.
    Develop process improvements within the merchandising organization to ensure high-quality standards and implementation of best practices.
    Develop and define all merchandising KPI priorities, strategies, and goals for the National Reset Merchandising Manager, Merchandiser Manager, and Merchandising Lead roles.
    Collaborate with and influence the Field Leadership team (VPSD, DSD, GSM) on all merchandising initiatives. Provide regular presentations for Monthly Performance Reviews (MPR), Quarterly Business Reviews (QBR), and other ad hoc reports for the leadership team.
    Align with RBNA on guidelines and long-term strategies, and influence decision-making across the organization.
    Lead merchandising headcount and workforce planning, and evaluate resourcing requests across RBDC.
    Oversee the development and enhancement of the Merchandisers' tools (e.g., routing, surveys, mileage tracking).
    Lead, develop, implement, and sustain training programs for the Merchandising team.
    Lead and develop the RBDC onboarding program for Merchandisers.
    Assess overall merchandising culture and engagement within profit centers and collaborate with leaders to create action plans, address issues, and respond to emerging trends.
    Partner with external organizations to research and implement new capabilities.

EXPERIENCE
Your areas of knowledge and expertise
that matter most for this role:
  • Minimum of 6-8 years of CPG field sales merchandising experience with a record of proven results
  • Experience leading and developing training and onboarding programs is a significant asset
  • Advanced proficiency in sales merchandising, business development, and retail operations
  • Strong planning, problem-solving, and interpersonal skills
  • Highly competent in implementing and executing strategic plans
  • Strong proficiency in using analytical methods to test merchandising hypotheses and measure program effectiveness
  • Experience in workforce planning
  • Excellent verbal and written communication skills, including the ability to prepare presentation materials and present information to field employees and leadership audiences
  • Strong computer skills in Microsoft Word, PowerPoint, and Excel
  • Understanding of computer ordering systems and other IT systems
  • Physical Requirements:
  • Must be able to stand, walk, sit, stoop, kneel, crouch, and crawl.
  • Must regularly lift, move, and place up to 25 pounds of inventory and/or advertising materials.
  • Must regularly operate a motor vehicle weighing more than 10,000 pounds.
  • Is responsible for overall safety and the safe operation of the motor vehicle.
  • Must comply with all DOT physical and safety requirements.
  • Travel 40-50%
  • Permanent
  • Benefits eligible

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