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Director Merchant Operations Jobs (NOW HIRING)

Paysafe

Product Director, Merchant

Jacksonville, FL · On-site

$209K - $219K/yr

The Product Director, Merchant for Value Added Services will own the vision, strategy, and ... Foster strong collaboration with product, engineering, design, operations, marketing, legal ...

Smksoft

Vendor & Merchant Operations Support

Vienna, VA · Hybrid

$51K - $69K/yr

Vendor & Merchant Operations Support Visa Eligibility: Please confirm if the candidate is legally ... Direct experience working with external vendors, merchants, processors, acquirers, or payment ...

ShipBob, Inc.

Senior Director, Control Tower

Manage and direct global ShipBob Control Tower and Merchant Operations teams operating across all time zones. Of importance will be the responsibility to set the vision and standards, direct both ...

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Director Merchant Operations information

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$34K

$107.7K

$179.5K

How much do director merchant operations jobs pay per year?

As of Jun 5, 2026, the average yearly pay for director merchant operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Merchant Operations vs Merchant Manager?

AspectDirector Merchant OperationsMerchant Manager
ResponsibilitiesOversees overall merchant strategies, large teams, and cross-functional initiativesManages day-to-day merchant activities, client relationships, and sales targets
Required CredentialsBachelor's degree, extensive experience in merchant or sales roles, leadership skillsBachelor's degree, experience in merchant or sales management, communication skills
Work EnvironmentStrategic, leadership-focused, often in corporate officesOperational, client-facing, often in retail or e-commerce settings

The main difference is that the Director Merchant Operations focuses on strategic leadership and overseeing large teams, while the Merchant Manager handles daily merchant activities and client relationships. Both roles require relevant experience and industry knowledge, but the director position involves higher-level planning and cross-department coordination.

What are the key skills and qualifications needed to thrive as a Director of Merchant Operations, and why are they important?

To excel as a Director of Merchant Operations, you need strong leadership, data analysis, and strategic planning abilities, typically backed by a bachelor's or master's degree in business, operations, or a related field. Familiarity with ERP systems, CRM platforms, and data visualization tools, as well as experience with process optimization methodologies, is crucial. Exceptional communication, stakeholder management, and problem-solving skills set top performers apart in this role. These capabilities ensure effective operational oversight, drive merchant success, and support organizational growth in a competitive marketplace.

How does the Director of Merchant Operations typically collaborate with cross-functional teams to improve merchant performance?

As a Director of Merchant Operations, you will regularly collaborate with teams such as sales, product, customer support, and analytics to drive merchant success. This role often involves leading initiatives to optimize onboarding processes, address merchant pain points, and implement new operational strategies. You’ll play a key part in cross-departmental meetings, aligning goals and sharing insights to ensure merchants receive seamless support and drive business growth. Strong communication and project management skills are essential, as you'll be responsible for coordinating efforts and tracking progress across diverse teams.

What does a Director of Merchant Operations do?

A Director of Merchant Operations oversees the teams and processes that manage relationships with merchants, ensuring smooth onboarding, support, and performance optimization. They analyze merchant data, develop operational strategies, and collaborate with cross-functional departments to enhance merchant satisfaction and business growth. This role often involves managing large teams, setting performance targets, and driving initiatives to streamline operations and improve efficiency.
What states have the most Director Merchant Operations jobs? States with the most job openings for Director Merchant Operations jobs include:
Infographic showing various Director Merchant Operations job openings in the United States as of May 2026, with employment types broken down into 7% Full Time, and 93% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Product Director, Merchant

Paysafe

Jacksonville, FL • On-site

$209K - $219K/yr

Full-time

Posted 5 days ago

Job description

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, online trading, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.
Further information is available at www.paysafe.com.
The Product Director, Merchant for Value Added Services will own the vision, strategy, and execution of the company's product partnership ecosystem. This role is responsible for identifying, developing, and scaling strategic partnerships that enhance product capabilities, accelerate roadmap delivery, and drive revenue growth. The ideal candidate is a strategic thinker with deep ecosystem knowledge, strong product fluency, and exceptional cross-functional leadership skills. They excel at building high-impact relationships, navigating complex technical integrations, and influencing senior stakeholders in fast-moving environments.
Key Responsibilities
Partnership Strategy & Vision
  • Develop and articulate a long-term partnership strategy aligned to product, technology, and commercial goals.
  • Build and maintain a prioritized ecosystem roadmap informed by market trends, customer needs, and competitive analysis.
  • Identify and evaluate new partner opportunities that expand product capabilities, improve merchant and customer experiences, or open new revenue streams.

Partnership Lifecycle Leadership
  • Lead the full lifecycle of strategic partnerships-from sourcing and evaluation through negotiation, integration, launch, and ongoing performance management.
  • Act as a key decision-maker in assessing partner fit, technical feasibility, commercial models, and strategic alignment.
  • Serve as the primary advocate for partner-driven product opportunities, ensuring they deliver meaningful business and customer value.

Cross-Functional Leadership & Collaboration
  • Foster strong collaboration with product, engineering, design, operations, marketing, legal, compliance, and finance to deliver successful partner integrations.
  • Influence executive stakeholders with clear communication of partnership strategies, business cases, risks, and performance outcomes.
  • Drive alignment across teams to ensure effective prioritization, integration sequencing, and cross-functional readiness.

Ecosystem Development & Performance Optimization
  • Build a high-quality, scalable partner ecosystem that enhances product differentiation and accelerates time-to-market.
  • Develop frameworks for partner tiering, onboarding, certification, technical quality, and lifecycle governance.
  • Monitor partner performance through defined KPIs, driving continuous improvement across integrations, joint solutions, and GTM motions.

Market Insights & Innovation
  • Stay current on industry trends, competitive partner ecosystems, emerging technologies, and regulatory developments.
  • Translate ecosystem insights into actionable recommendations for product strategy and long-term innovation.
  • Build strategic relationships with key platforms, fintechs, technology providers, and industry influencers.

Financial & Operational Management
  • Evaluate the commercial impact of partnerships, including ROI, revenue potential, cost implications, and resource requirements.
  • Manage budgets, forecasts, and partner-related investments to ensure alignment with financial goals.
  • Ensure disciplined prioritization and efficient allocation of resources across partnership initiatives.

Qualifications
  • Bachelor's degree in Business, Technology, or a related field, or equivalent professional experience in lieu of a degree.
  • 8-10+ years of experience in product partnerships, business development, product management, or related roles in fintech, payments, SaaS, or technology.
  • Proven success sourcing, negotiating, and scaling strategic partnerships that deliver measurable business impact.
  • Strong understanding of API-driven integrations, platform ecosystems, partner lifecycle management, and product development processes.
  • Experience working across complex, matrixed organizations with product, engineering, legal, compliance, and GTM teams.
  • Exceptional communication, stakeholder management, and executive influence skills.
  • Strong analytical mindset with experience evaluating partner performance, strategic fit, and commercial models.
  • Demonstrated ability to think strategically, operate autonomously, and drive initiatives from concept through execution.
  • Experience in payments, fraud/risk, commerce, platform technology, or fintech ecosystems is a strong plus.

Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you'll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth.
Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.
Equal Employment OpportunityPaysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.

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