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Title: Sr. Director, Warranty

Department: EPC

Location: Houston, TX

Supervisor: Chief Operating Officer (COO)

FLSA Status: Exempt

Position Status: Permanent, Full-time

Work Status (Hybrid/Remote/In-Office): In-Office

SR. DIRECTOR, WARRANTY

Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA, specializes in providing utility-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project development, along with Engineering, Procurement, and Construction (EPC) services for solar and BESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project lifecycle. By choosing Qcells USA for turnkey solutions, customers can reduce uncertainty and risk, leading to enhanced investment returns and contributing to a more sustainable future.

Qcells USA's complete turnkey solutions seamlessly integrate the expertise of our Development, Module, and EPC teams, while ensuring close coordination with other vital internal groups such as Project Finance, Systems Integration, and Legal. This collaborative approach ensures that Qcells USA projects deliver exceptional value and performance. With several multi-billion-dollar investments, Qcells is pioneering the establishment of the only complete module supply chain in the U.S., including the expansion of our Georgia module manufacturing facility, which stands as the largest in the Western Hemisphere.

As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in photovoltaic manufacturing. Qcells is renowned worldwide for its high-performance, superior-quality solar cells and modules. With dual headquarters in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ), Qcells operates under the umbrella of Hanwha Group, a FORTUNE Global 500 company and one of the top 8 business conglomerates in South Korea.

SUMMARY

The Sr. Director, Warranty provides executive leadership for Qcells USA's warranty management function across all solar EPC and BESS projects, overseeing the full lifecycle of warranty obligations from contract execution through claims resolution and close-out. This role is accountable for developing and implementing warranty strategy, managing warranty reserves and exposure, directing cross-functional warranty teams, and ensuring that Qcells USA meets its warranty commitments to customers while protecting the company's financial and reputational interests.

Reporting directly to the Chief Operating Officer, the Sr. Director, Warranty serves as the enterprise-wide authority on warranty policy, process, and performance. This leader partners closely with Engineering, Construction, Legal, Finance, Procurement, and Operations to drive continuous improvement in project quality, minimize warranty exposure, and deliver best-in-class post-construction support to Qcells USA's utility-scale solar and BESS customers nationwide. This position is Hybrid reporting to Houston, TX office and working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time, or as required by the project. This position is expected to travel up to 40%. 

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time."

ESSENTIAL JOB FUNCTION & RESPONSIBILITIES

•          Define and execute Qcells USA's enterprise warranty strategy, encompassing solar PV, BESS, and EPC balance-of-plant systems across the full project portfolio

•          Lead, develop, and manage a high-performing warranty team including warranty managers, engineers, coordinators, and field technicians

•          Serve as the primary executive escalation point for all major warranty claims, customer disputes, and warranty-related litigation matters

•          Oversee the end-to-end warranty claims process from initial notification through root cause analysis, remediation, and close-out

•          Partner with Finance to maintain accurate warranty reserve models, track warranty cost exposure, and report warranty financial performance to executive leadership

•          Collaborate with Engineering and Construction to integrate warranty risk mitigation into design standards, construction practices, and subcontractor requirements

•          Negotiate and manage warranty pass-through obligations with equipment suppliers, subcontractors, and extended warranty providers

•          Establish and enforce warranty administration systems, databases, and KPIs to track claim volumes, resolution times, cost trends, and customer satisfaction

•          Lead post-construction performance reviews and warranty audits across the operating project portfolio to identify systemic quality issues and corrective actions

•          Represent Qcells USA in warranty-related customer meetings, industry forums, and regulatory proceedings as required

•          Support due diligence activities for M&A, project financing, and asset sale transactions involving warranty representations and obligations

•          Perform other duties and special projects as assigned

REQUIRED QUALIFICATIONS

•          Bachelor's degree in Engineering, Construction Management, Business, or a related field required; Master's degree or MBA preferred

•          16+ years of progressive experience in warranty management, quality assurance, or EPC operations, including 5+ years in a senior leadership role

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