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Director Inclusive Design Jobs in Ohio (NOW HIRING)

JP Morgan Chase

Service Design Vice President

Columbus, OH

$130K - $167K/yr

Develop and implement a comprehensive strategy to focus on direct and indirect experiences and ... Design service blueprints and document processes and touchpoints and incorporate inclusive design ...

Toole Design

Midwest Engineering Director

Columbus, OH · On-site

$200K/yr

At Toole Design, we're creating safer, more connected communities through sustainable multimodal ... We offer:A collaborative, inclusive culture that supports your growth and advancementA hybrid ...

Toole Design

Midwest Engineering Director

Columbus, OH · Hybrid

$200K/yr

At Toole Design , we're creating safer, more connected communities through sustainable multimodal ... A collaborative, inclusive culture that supports your growth and advancement * A hybrid schedule ...

Toole Design

Midwest Engineering Director

Columbus, OH · On-site

$150K - $170K/yr

At Toole Design, you'll work alongside thought leaders and industry experts who are committed to ... A collaborative, inclusive culture that supports your growth and advancement * A hybrid schedule ...

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Director Inclusive Design information

What does a director of inclusive design do?

A Director of Inclusive Design leads efforts to ensure that products, services, and environments are accessible and usable by people of all backgrounds and abilities. They develop strategies, oversee teams, and collaborate with stakeholders to embed inclusivity into the design process from the start. This role involves both advocating for accessibility and ensuring compliance with relevant standards, as well as fostering a culture of equity and belonging in design decisions. Their goal is to create solutions that serve the widest range of users, regardless of ability, identity, or background.

What are the key skills and qualifications needed to thrive as a director of inclusive design?

To thrive as a Director of Inclusive Design, you need a deep understanding of accessibility standards, inclusive design principles, and experience leading cross-functional design teams, often supported by a degree in design, human-computer interaction, or a related field. Familiarity with accessibility tools (like screen readers), usability testing platforms, and certifications such as IAAP CPACC is highly valued. Exceptional leadership, collaboration, and communication skills help foster inclusive practices and advocate for diverse user needs. These competencies ensure digital products are accessible to all users, driving innovation and organizational impact.

How does a director of inclusive design typically collaborate with cross-functional teams to promote accessibility and equity in product development?

A Director of Inclusive Design works closely with product managers, engineers, UX/UI designers, and marketing teams to ensure that accessibility and equity are integrated throughout the development lifecycle. This involves leading workshops, reviewing designs for inclusivity, establishing best practices, and providing feedback on potential barriers. The role often includes championing the needs of diverse users, facilitating user research with underrepresented groups, and measuring the impact of inclusive initiatives. Effective collaboration requires strong communication skills and the ability to influence stakeholders at all organizational levels.

What is the difference between Director Inclusive Design vs UX Director?

AspectDirector Inclusive DesignUX Director
CredentialsRelevant certifications in inclusive design, accessibility standards, user researchDesign, human-computer interaction, or related degrees; UX certifications
Work EnvironmentFocus on accessibility, diversity, and inclusion in product developmentOversees overall user experience, usability, and interface design
Industry UsageCommon in tech, digital agencies, and organizations prioritizing accessibilityWidely used across tech, software, and digital product companies

The main difference is that the Director Inclusive Design specializes in ensuring products are accessible and inclusive for diverse users, focusing on accessibility standards and inclusive practices. The UX Director oversees the overall user experience, including usability, interface design, and user satisfaction. Both roles require a strong understanding of user-centered design, but their focus areas and expertise differ slightly, with the Director Inclusive Design emphasizing accessibility and inclusion.

What are the most commonly searched types of Inclusive Design jobs in Ohio?

The most popular types of Inclusive Design jobs in Ohio are:

What are popular job titles related to Director Inclusive Design jobs in Ohio?

For Director Inclusive Design jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Director Inclusive Design jobs in Ohio look for?

The top searched job categories for Director Inclusive Design jobs in Ohio are:

What cities in Ohio are hiring for Director Inclusive Design jobs?

Cities in Ohio with the most Director Inclusive Design job openings:

Director Inclusive Design jobs near you

Experience Design - Business Banking Insurance, Vice President

Columbus, OH • On-site

JPMorgan Chase & Co.
Finance and Insurance • 10K+ employees

8.0

Company rating: 8.0 out of 10

Based on 499 frontline employees who took The Breakroom Quiz

71st of 173 rated banks

Good employer

Recommended by students

Recommended by parents

Learn more about JPMorgan Chase & Co.external

$123K - $175K/yr

Full-time

Medical, Retirement

Posted 20 days ago

Job description


Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a Vice President Experience Design in Business Banking Insurance, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
JPMorgan Chase is on a journey to be the most recommended financial partner for small business owners in our communities as they start, run, and grow their business. By leveraging superior digital capabilities, our readily available human support model, and highly personalized, best-in-class, digital experiences, our growing Small Business Design & Customer Experience team will partner with product and technology to create a fully integrated, seamless, omni-channel experience across the entire customer life cycle.
Job responsibilities
  • Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
  • Diagram service flows and product features, design wireframes, and rapidly prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
  • Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
  • Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
  • Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in user experience design or similar roles
  • Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
  • Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
  • Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
  • Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
  • Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
  • Demonstrated expertise in creating direct and indirect experiences for diverse users
  • Advocate and user of AI experimentation and solutions across the PDLC

Preferred qualifications, capabilities, and skills
  • Design leadership or managerial experience
  • Demonstrated expertise in creating direct and indirect experiences for diverse users
  • Experience in the Insurance sector

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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