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Director Funeral Home Receptionist Jobs (NOW HIRING)

Serenity Funeral Home

Managing Funeral Director

Mobile, AL · On-site

$75K - $105K/yr

Lead a fully integrated operation (funeral home + crematory + cemetery) * Work with a locally owned ... Supervise and lead funeral directors, funeral assistants, and support staff * Manage schedules ...

Michigan Memorial Funeral Home

Funeral Director

MI · On-site

Funeral Director - Michigan Memorial Funeral Home is looking for a Funeral Director whose focus is on serving families with the utmost care and respect. We are a company that focuses on excellence ...

Burns Funeral Home

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Funeral Director Embalmer / Funeral Arranger

Elko, NV · On-site

$35K - $60K/yr

Burns Funeral Home in Elko, NV is seeking an Apprentice funeral director/embalmer/arranger to assist with all aspects of funeral services including planning, arranging, embalming, directing and ...

Milestone Funeral Partner

Funeral Director

Thomaston, CT · On-site

$70K - $90K/yr

Woodtick Memorial, Bergin Funeral Home, and Lyons Funeral Home. Why Join Milestone? When you join ... About the Role As a Funeral Director, you'll play a vital role in guiding families through one of ...

Milestone Funeral Partner

Funeral Director

Wolcott, CT · On-site

$70K - $90K/yr

Woodtick Memorial, Bergin Funeral Home, and Lyons Funeral Home. Why Join Milestone? When you join ... About the Role As a Funeral Director, you'll play a vital role in guiding families through one of ...

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How much do director funeral home receptionist jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for director funeral home receptionist in the United States is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

What is a director funeral home receptionist?

Director Funeral Home Receptionists are professionals who serve as the first point of contact for families and visitors at a funeral home. They manage phone calls, greet guests, schedule appointments, and provide information about services. Additionally, they coordinate with funeral directors to ensure smooth operations and may assist with administrative duties such as paperwork and record keeping. Their role requires compassion, excellent communication skills, and the ability to handle sensitive situations with discretion.

What does a director funeral home receptionist do?

A Director Funeral Home Receptionist is responsible for warmly greeting and assisting grieving families, managing phone calls, scheduling appointments, and handling sensitive documentation. The role requires balancing administrative duties with emotional support, as visitors may be experiencing significant distress. One of the main challenges is maintaining professionalism and compassion in emotionally charged situations while ensuring the smooth operation of the funeral home's front office. Receptionists also collaborate closely with funeral directors, service coordinators, and other staff to ensure families receive seamless care and clear communication throughout the process.

What are the key skills and qualifications needed to thrive as a director funeral home receptionist?

To thrive as a Funeral Home Receptionist, you need strong organizational abilities, attention to detail, and a high school diploma or equivalent. Familiarity with office software, phone systems, and scheduling tools is typically required. Exceptional empathy, discretion, and communication skills help you support grieving families and maintain professionalism. These qualities ensure sensitive client interactions, efficient operations, and a comforting environment during difficult times.

What is the difference between Director Funeral Home Receptionist vs Funeral Home Administrative Assistant?

AspectDirector Funeral Home ReceptionistFuneral Home Administrative Assistant
Primary RoleManage front desk, greet visitors, handle calls, coordinate with staffSupport administrative tasks, manage schedules, handle paperwork
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; administrative or clerical experience
Work EnvironmentFront office of funeral home, customer-facingOffice setting within funeral home, clerical duties
Common UsageFront desk, guest relations, schedulingData entry, filing, appointment management

The Director Funeral Home Receptionist primarily handles front desk duties, guest interactions, and scheduling, requiring strong customer service skills. In contrast, the Funeral Home Administrative Assistant focuses on supporting administrative tasks like paperwork and scheduling behind the scenes. Both roles are essential in funeral home operations but differ in daily responsibilities and customer interaction levels.

What cities are hiring for Director Funeral Home Receptionist jobs?

Cities with the most Director Funeral Home Receptionist job openings:

What are the most commonly searched types of Funeral Home Receptionist jobs?

The most popular types of Funeral Home Receptionist jobs are:

What states have the most Director Funeral Home Receptionist jobs?

States with the most job openings for Director Funeral Home Receptionist jobs include:

Director Funeral Home Receptionist jobs near you

Managing Funeral Director

Mobile, AL • On-site

Serenity Funeral Home
51 - 200 employees
Learn more about Serenity Funeral Homeexternal

$75K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Job Summary
We are seeking a dedicated and compassionate Managing Funeral Director to lead our funeral services team with professionalism, empathy, and expertise. In this vital role, you will oversee all aspects of funeral arrangements, coordinate memorial services, and ensure that every family receives personalized support during their most difficult moments. Your leadership will help uphold our commitment to dignity, respect, and exceptional customer service, creating meaningful experiences for families and communities alike. This position offers an opportunity to make a profound difference while managing a dynamic team dedicated to compassionate care.

Why This Role Stands Out

  • Lead a fully integrated operation (funeral home + crematory + cemetery)
  • Work with a locally owned and operated company
  • Strong support team and established case volume
  • Opportunity to drive growth in at-need, preneed, and cemetery sales
  • Competitive salary + performance-based bonus structure

Responsibilities

  • Supervise and lead funeral directors, funeral assistants, and support staff
  • Manage schedules, on-call rotations, and service coverage
  • Coach team members to deliver exceptional service and meet performance goals
  • Meet with families to plan funeral, cremation, and memorial services
  • Lead and supervise the funeral services team to deliver outstanding support and care for grieving families.
  • Provide bereavement support to families, guiding them through the grieving process with empathy and clarity.
  • Manage event planning for memorial services, ensuring all logistical details are executed flawlessly.
  • Ensure compliance with health and safety regulations related to sanitation and heavy lifting protocols.
  • Maintain accurate records of all funeral arrangements, legal documentation, and service details while managing team schedules effectively.
  • Support sales efforts by explaining service options clearly and assisting families in making informed decisions that meet their needs.
  • Monitor KPIs such as case average, service mix, and preneed production

Experience

  • Proven experience in funeral directing or a related role within the death care industry.
  • Strong knowledge of physiology and anatomy to handle deceased with care and precision.
  • Excellent customer service skills with a compassionate approach to bereavement support.
  • Experience in event planning to coordinate memorial services seamlessly.
  • Familiarity with sanitation standards and cosmetic preparation of the deceased when necessary.
  • Ability to perform heavy lifting safely while managing physical demands of the role.
  • Strong computer skills MS Outlook, Word, Excel and any CRM.
  • Good understanding of Funeral Home A/V equipment

Required

  • Licensed Funeral Director (Alabama or ability to reciprocate)
  • 5+ years of management in the funeral service business
  • Prior leadership, supervisory, or managing experience
  • Strong communication, organizational, and problem-solving skills

Preferred (Not Required)

  • Embalmer license
  • Cremation certification
  • Experience in a combination funeral home/cemetery operation

Previous sales experience is advantageous for guiding families through available service options confidently. Join us in this meaningful role where your leadership directly impacts families during their most vulnerable moments. We value dedication, compassion, and professionalism—qualities that help us deliver exceptional service every day.