Director Data Services Jobs in Decatur, GA (NOW HIRING)

Job Summary:

The Area Director will be responsible for leading NTI’s engineering, splicing, and data center installations in the market. In collaboration with department leaders, create strategic plans aligned with company objectives and ensure that the market is compliant with company protocols while achieving financial targets, maximizing sales and profitability. They will be expected to drive new revenue and growth, as well as maintain and grow customer relationships with key stakeholders in the industry. The Area Director will manage all operational aspects of the market and organize highly effective operational staff through hiring, mentoring, and training to ensure all projects are carried out effectively and efficiently to ensure that project work is completed above organizational and client expectations. The successful candidate will be a dynamic, innovative thinker with a strong track record of success in fiber optics and data center industry. 

Job Duties and Responsibilities: 

• Manage the operational aspects in the market. Organize operations and staffing such that all required tasks are carried out effectively and efficiently; proactively anticipate and manage change.
• Oversee area leadership and their subordinates.
• Serve as an active participant in national and regional meetings.
• Ensure future profitability through performance reviews and routine discussions on competencies and achieved results.
• Provide detail-oriented leadership and direction to team members regarding costs associated with customer quotes while highlighting the understanding and adherence to customer timelines.
• Build and maintain a customer base with new and existing clients, identifying prospective customers and serve as the initial contact to determine viability and desirability of a targeted account.
• Collaborate with senior leaders to develop sound business cases for strategic priorities and initiatives, including cost and benefit analysis.

• Manage human resources with respect to selection and retention of qualified staff, orientation and training, compensation, discipline, employee recognition and the implementation of relevant policies.
• Conduct market evaluations of personnel and market status
• Hold staff meetings and mentor regional staff.
• Ensure compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations.
• Utilize one’s own network of contacts to source high quality operational, engineering, and administrative resources.
• Identify and establish new markets through detailed research. Acquire assets necessary for success including but not limited to: Real estate, vehicles, tools, and stock items.
• Utilize budget minded principles to review and ensure profitability on new, ongoing & completed projects.
• Provide both a positive and safe working environment through reinforcement of behaviors, a solid understanding of job requirements and ensuring tools and equipment is on-hand.
• Serve as a corporate liaison to champion cultural change by encouraging critical corporate initiatives, a positive work environment, the enhancement of organizational morale all with the goal to drive operational efficiency.
• Set the example as a team player that coordinates and communicates activities with other employees, departments, and management.
• Engage with customers and employees via phone or email in a timely manner 24/7 necessary guidance, accurate quotes, emergency outage responses and/or other requests.
• Other duties, responsibilities and qualifications may be required and/or assigned.
• This position may require extended office hours, weekends, holidays, and off hours to support our customer base.
• Travel may be required depending on the business needs.

Job Knowledge, Skills, and Abilities: 

• Familiarity with the overall local market including target client base, competition, project opportunities, suppliers, and partners.
• Strong interpersonal skills and proven ability to communicate both verbally and in writing.
• Review and fully understand the contracts and requirements of each project.
• Proven skills in Customer Service and maintaining composure in a shifting environment.

• Ability to multitask and stay organized under pressure.
• Time management skills for meeting deadlines and reporting work progress to customers.
• Familiarity with Teams, Word, Excel, Outlook & Power Point software (Visio & Adobe a plus).
• Thorough understanding of internet tools & search engines/
• Must hold a valid driver’s license and satisfactory driving record.

Education and Experience: 

• 3+ years of experience as a Project Manager, Senior Project Manager or Operations Manager. 
• Bachelor’s Degree or equivalent combination of education, training, and experience. 
• Master’s degree preferred.
• 5+ years of relevant job experience. Relevant job experience is described as job experience in a similar industry or job experience with similar essential duties.
• 5+ year experience leading highly productive & cohesive teams preferred.
• 5+ years extensive working knowledge of fiber optic and/or data centers preferred.
• Desired fields of Study: Electronics, Telecommunications, Construction or Project Management

Physical Requirements: 

• Must be able to carry and lift items weighing up to 25 pounds.  
• This position will require sitting for long periods of time, walking, standing, bending, as well as using fine motor skills, such as finger dexterity.