The Director, Customer Care Business Development & Strategy sets the vision and roadmap for how ... This leader works across Operations, ICT, Legal, Data Privacy, and external partners to identify ...
The Director, Customer Care Business Development & Strategy sets the vision and roadmap for how ... This leader works across Operations, ICT, Legal, Data Privacy, and external partners to identify ...
Privacy Analyst, AI Support
Dearborn, MI · On-site
$76K - $90K/yr
Serve as a core coordinator between GDIA (Global Data Insight & Analytics), Legal, and Privacy ... Data Management Professional), or specific AI governance credentials. * Direct experience with AI ...
Privacy Analyst, AI Support
Dearborn, MI · On-site
$76K - $90K/yr
Serve as a core coordinator between GDIA (Global Data Insight & Analytics), Legal, and Privacy ... Data Management Professional), or specific AI governance credentials. * Direct experience with AI ...
Head of Compliance & Compliance Counsel
Southfield, MI · On-site
$170 - $260/hr
Lead the Company's data privacy program, including privacy governance, risk assessments, data ... Experience interacting with Boards of Directors and executive leadership teamsPreferred ...
Head of Compliance & Compliance Counsel
Southfield, MI · On-site
$170 - $260/hr
Lead the Company's data privacy program, including privacy governance, risk assessments, data ... Experience interacting with Boards of Directors and executive leadership teamsPreferred ...
Lead the Company's data privacy program, including privacy governance, risk assessments, data ... Experience interacting with Boards of Directors and executive leadership teams Preferred ...
Lead the Company's data privacy program, including privacy governance, risk assessments, data ... Experience interacting with Boards of Directors and executive leadership teams Preferred ...
Direct Support Professional
Dearborn Heights, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Dearborn Heights, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Quick apply
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Clarkston, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Clarkston, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Quick apply
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Battle Creek, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Battle Creek, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Quick apply
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
$14.25 - $17.25/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Quick apply
Direct Support Professional
$14.25 - $17.25/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Quick apply
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
$13.50 - $16.50/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Quick apply
Direct Support Professional
$13.50 - $16.50/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Quick apply
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Farmington Hills, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Farmington Hills, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Troy, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Troy, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Rochester Hills, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Rochester Hills, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Bloomfield Hills, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Bloomfield Hills, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Holland, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Direct Support Professional
Holland, MI · On-site
$17/hr
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Quick apply
... for a Direct Support Professional includes the following: * Assisting your clients with their ... We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.
Director Data Privacy information
What are the most commonly searched types of Data Privacy jobs in Michigan? The most popular types of Data Privacy jobs in Michigan are:
What are popular job titles related to Director Data Privacy jobs in Michigan? For Director Data Privacy jobs in Michigan, the most frequently searched job titles are:
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 27 days ago
Stellantis rating
7.5
Based on 130 frontline employees who took The Breakroom Quiz
14th of 44 rated automakers
Job description
The Director, Customer Care Business Development & Strategy sets the vision and roadmap for how Customer Care evolves its processes, technology, customer journeys, and digital tools. The role drives major transformation programs, evaluates new technologies (including GenAI and automation), and ensures all improvements align with business goals, compliance needs, and measurable performance outcomes.
This leader works across Operations, ICT, Legal, Data Privacy, and external partners to identify opportunities, build business cases, secure approvals, and guide initiatives from concept to full adoption.
Responsibilities Include:
- Lead strategy for Customer Care’s business development, technology enablement, and customer journey improvements.
- Build and maintain a multi‑year roadmap covering process, knowledge, technology, and digital transformation.
- Oversee enhancements across voice, chat, messaging, email, social, self‑service, and GenAI‑supported channels.
- Benchmark industry and OEM best practices to identify new capabilities and innovations.
- Develop business cases, financial plans, and executive presentations for major initiatives.
- Prioritize and govern process improvements, system changes, and customer journey optimization.
- Partner with ICT, Legal, Data Privacy, Operations, and suppliers to define requirements and deliver compliant, scalable solutions.
Basic Requirements
- Bachelor’s degree, preferably in engineering or technical management field.
- A minimum of 8 years in Customer Care, CX, contact centers, business development, or transformation.
- Proven experience leading large‑scale transformation across complex operational and technology environments.
- Ability to lead managers, cross‑functional teams, SMEs, and supplier partners.
- Knowledge of platforms like Genesys, Salesforce, knowledge bases, telephony, digital messaging, and CRM ecosystems.
- Familiarity with GenAI, automation, predictive analytics, and omnichannel engagement.
- Strong business acumen—able to build strategic roadmaps, financial cases, and executive‑level materials.
- Excellent communication, influence, program management, and change leadership skills.
- Highly organized, analytical, and able to manage multiple priorities.
- Proficiency in Microsoft Office and related business/CRM/telephony tools.
Our Benefits — Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.
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About Stellantis
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