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Director Customer Jobs in Virginia (NOW HIRING)

Cvent

Director, Customer Success

Tysons, VA · On-site

Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding, adoption, retention, and expansion for a global portfolio of event technology customers. * Own net ...

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to ...

Pixalate, Inc.

Director of Customer Success

Mclean, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to ...

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All JobsCustomer JobsDirector Customer JobsDirector Customer Jobs in Virginia

Director Customer information

See Virginia salary details

$38.7K

$122.3K

$194.8K

How much do director customer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director customer in Virginia is $122,280.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,200.00 and $146,200.00 per year, depending on experience, location, and employer.

How does a director customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What are the key skills and qualifications needed to thrive as a director customer?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

What does a director customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.
What are the most commonly searched types of Customer jobs in Virginia? The most popular types of Customer jobs in Virginia are:
What cities in Virginia are hiring for Director Customer jobs? Cities in Virginia with the most Director Customer job openings:
Director Customer jobs near you

Director, Customer Success

Cvent

Tysons, VA • On-site

Full-time

Posted 24 days ago

Job description

Overview:
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
In This Role, You Will:
  • Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding, adoption, retention, and expansion for a global portfolio of event technology customers.
  • Own net revenue retention and gross retention targets, building the programs, playbooks, and team capabilities needed to consistently achieve and exceed goals.
  • Design and scale a proactive, data-driven Customer Success model that segments customers by complexity, potential, and risk - ensuring the right engagement at the right time across enterprise, mid-market, and SMB customers throughout the full customer lifecycle.
  • Define and execute a Customer Success AI strategy, leveraging intelligent tooling and automation to enhance customer health monitoring, accelerate time-to-value, personalize customer engagement, and deliver measurable outcomes at scale.
  • Identify at-risk accounts through AI-powered health scoring, usage data, and predictive signals, and lead the organization to intervene effectively to reduce churn and drive retention.
  • Drive product adoption and digital engagement strategies that deepen platform utilization across all Cvent products, ensuring customers unlock the full value of their investment.
  • Partner with Sales and Finance to build a strong expansion and upsell motion, equipping Customer Success Managers to identify opportunities within the existing customer base.
  • Collaborate cross-functionally with Product, Marketing, Support, and Professional Services to close feedback loops, influence the product roadmap, and ensure customers realize the full value of Cvent's platform.
  • Champion the adoption of AI-powered tools and workflows within the Customer Success team, improving CSM productivity, reducing manual effort, and freeing capacity for high-value customer engagement.
  • Build, coach, and develop a high-performing global team of Customer Success Managers and team leads across multiple regions, fostering a culture of accountability, curiosity, innovation, and customer centricity.
  • Define and operationalize key success metrics including NPS, CSAT, time-to-value, product adoption, NRR, GRR, and expansion revenue to drive continuous improvement across the organization.

Here's What You Need:
  • 15+ years of experience in Customer Success, account management, or related customer-facing roles, with at least 8 years in a leadership capacity managing teams and managers.
  • Deep expertise in SaaS business models, with a strong understanding of customer lifecycle management, renewal and expansion motions, and what drives long-term retention.
  • Demonstrated success owning and improving net revenue retention in a B2B SaaS environment, with experience managing a large and diverse book of business.
  • Strong analytical mindset with the ability to build and leverage customer health frameworks, usage data, and business intelligence to prioritize efforts and make informed decisions.
  • Proven experience leveraging AI, automation, and emerging technologies to improve Customer Success operations, enhance the customer experience, increase team efficiency, and drive measurable business outcomes.
  • Demonstrated ability to lead organizational transformation and change management initiatives, with experience evolving Customer Success teams from reactive to proactive, AI-augmented operating models.
  • Experience leading global Customer Success teams across multiple regions, with an understanding of how to adapt engagement models and team structures to serve diverse markets effectively.
  • Experience in the event technology, hospitality, or marketing technology space is a plus, with the ability to quickly develop deep knowledge of Cvent's platform and customer use cases.
  • Proven ability to build and scale Customer Success teams and processes in a high-growth environment, including playbook development, tooling, and CSM enablement.
  • Exceptional communication and executive presence, with the ability to build trusted relationships with senior customer stakeholders.
  • Bachelor's Degree required.

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