Director Customer Success Manager Remote Jobs in Reno, NV

• Partner closely with Operations, Customer Success, and Sales teams to
  understand their technical pain points and internal tooling needs.
• Translate internal business needs into clear, technical requirements and user stories for the engineering team.
• Prioritize and maintain a backlog of internal technical requests, ensuring engineering resources are aligned with the highest-impact internal needs.
• Act as the project manager for internal tech deliverables, ensuring smooth rollouts, conducting user acceptance testing (UAT), and communicating updates
  to stakeholders.

• Act as the first point of contact for technical production issues escalated by
  internal teams.
• Perform initial investigations of reported bugs, attempting to replicate issues and gather necessary technical logs or data before passing them to engineering.
• Categorize and prioritize bugs based on business impact, severity, and
  frequency.
• Keep internal teams continuously updated on the status of critical bugs, providing
  expected resolution times and temporary workarounds when applicable.

• Develop, organize, and maintain a comprehensive internal technical knowledge
  base.
• Write clear, digestible documentation that explains technical product capabilities,
  limitations, and workflows to non-technical audiences.
• Create step-by-step guides for troubleshooting common customer issues to
  empower teams to resolve problems without engineering intervention.
• Host training sessions for internal teams when major technical updates or new internal tools are released.

• 2-4 years of professional experience in a technical support, business analyst,
  project management, or junior product management role.
• A solid understanding of software development lifecycles (Agile/Scrum). You don't need to write code, but you should be comfortable discussing APIs, databases, and system architectures with engineers.
• Strong written and verbal communication skills, with a proven ability to translate
  complex technical concepts into plain English.
• A highly analytical mindset with a passion for digging into issues, finding root
  causes, and developing scalable solutions.
• Ability to juggle multiple requests, bugs, and documentation tasks simultaneously
  without dropping the ball.
• A deep appreciation for the challenges faced by customer-facing and operational teams, and a desire to make their jobs easier.
• Experience with ticketing and product management tools (e.g., Jira, Zendesk, ClickUp) is a plus.
• Experience in valuation, mortgage, fintech, or related industries is highly desired.

• Compensation: The base salary for this position ranges from $76,300 to $102,500 annually, depending on your location, experience, and qualifications. Additional compensation offerings include company profit-sharing bonus program, communication stipends, and referral bonuses.
• Inclusive benefits package offering:
• Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan). We offer company paid access to Galileo for virtual primary care and Rula for virtual mental health resources.
• Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
• Career and skill development resources to help advance your career and personal growth.
• A mission-driven environment where your work makes a measurable impact on the real estate industry.

• Wherever it Leads, Whatever it Takes® -  No matter how remote, complex, or unexpected. Our commitment never wavers.
• Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.
• Lift others up - We lead with empathy and strive to improve the lives of those around us.
• Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.
• Raise the bar -  We don’t settle for industry standards, we redefine them.

About Us

Clear Capital is a national real estate analytics, data solutions and valuation technology company with a simple purpose: to build confidence in real estate decisions to strengthen communities and improve lives. Our goal is to provide customers with a complete understanding of nearly every U.S. property through our AI-driven analytics, data solutions, valuation services and automated appraisal review platforms. Our commitment to excellence - wherever it leads, whatever it takes® - is embodied by our team members across our brands and has remained steadfast in this pursuit since our first order in 2001.

Clear Capital is an equal-opportunity employer.

To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees, or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.