Vice President Customer Success Jobs in Reno, NV

AFC Industriesis a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Description:

The Group Vice President, reporting to the North American Components President. Activities and responsibilities of the Group Vice President include:

• Responsible for the financial & commercial performance of the division (P&L)
• Provide oversight of all branch management personnel in support of both large customer VMI Programs and transactional customers by maintaining best in class service levels across the division
• Accountable for to coordinating divisional and corporate resources to support divisional growth initiatives
• Train and support team members in problem solving, root cause analysis, and corrective action techniques
• Provide mentoring, development, and support for 2 direct reports and 7 indirect reports.
• Align regional priorities with corporate strategy.
• Ensure outstanding customer service levels.
• Remove organizational barriers and resolve significant escalations.

Primary Measures:

• Regional revenue and profitability.
• Customer retention/growth.
• Execution of strategic initiatives.
• Efficient and timely new business launches

Professional Experience:

Education

• Bachelor's degree or equivalent work experience (Business Management / Finance preferred)
• MBA preferred

Work Experience

• Minimum of five (5) years of general management experience in the fastener industry or a similar high volume distribution environment
• Ability to read and understand financial documents (Income Statement, Balance Sheet, etc.)
• Proficient with Microsoft Office and other Business tools. (Teams, Excel, PowerPoint, Word, BI, etc.)
• Strong communication, problem solving, and organizational skills and the ability to effectively interact at all levels of customer, supplier, and company organizations

Professional Skills:

The success of the Group Vice President will be evaluated on the basis of the following skills:

JOB KNOWLEDGE

Understands all phases of work and related matters

APPLICATION

Uses their job knowledge appropriately in both familiar and new circumstances

WORK QUANTITY

Produces expected volume

WORK ACCURACY

Produces work that is thorough and accurate with appropriate follow up

COMMUNICATION

Ability to understand and convey information effectively

ORGANIZATION & TIME MANAGEMENT

Ability to manage time and to plan, flex & coordinate workload effectively

LEADERSHIP

Ability to direct the activity of others and/or to influence those around you appropriately, including delegating and developing employees where applicable

INITIATIVE

Originates or develops continuous improvement ideas. Takes steps to support continuous improvement efforts

METHODOLOGY

Ability to effectively select and use appropriate tools & systems to accomplish tasks

ANALYSIS

Ability to extract relevant information or conclusions from varied data

PROBLEM SOLVING

Ability to recognize potential problems, correctly identify actual problems, and to take the necessary steps to prevent or resolve the issue

POLICIES & PROCEDURES

Understands and adheres to company policies & procedures as appropriate

Target Base Salary for this role is up to 220k. Bonus eligible.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are an AA/EEO/Veterans/Disabled employer.