Customer Success Supervisor Jobs in Reno, NV (NOW HIRING)

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.

If you need assistance or have questions regarding the application process, please contact our recruitment helpline at (775) 784-1495 or jobs@unr.edu.

Job Description

Inkblot Marketing's primary mission is to serve as the publicity unit for the Center for Student Engagement (CSE). The department works to promote the program, services, issues, opportunities, and images of the student body and its surrounding community. Inkblot is a service for ASUN as well as all ASUN Clubs and Organizations that get on-campus event (Tier 1) funding from ASUN. The service provides graphic design and layout, flyers, brochures, programs, t-shirts, Social Media, branding guidance, and promotional items (i.e., Professional photo, video, etc).

The Inkblot Photo-Video Specialist is responsible for capturing, editing, and producing engaging photo and video content that promotes the Center for Student Engagement (CSE), other affiliated programs, and student life. This role plays a key part in enhancing student engagement through event coverage, creative storytelling, and social media-friendly content tailored for YouTube, TikTok, Instagram, and other Social Media outlets.

As part of the Marketing group for the CSE, you'll document campus events, highlight student experiences, and support key campaigns with engaging visual assets. The ideal candidate is a self-motivated creative with a strong eye for storytelling, solid photo/video skills, and a passion for social media.This is a great opportunity to grow your portfolio, sharpen your multimedia skills, and gain hands-on experience in a collaborative, fast-paced environment.

Responsibilities

Photography:

• Attend events within ASUN, CSE, or partnered events requested through Bookings upon request/approval of the Photo-Video Team Manager or Supervisor

• Stay up to date with Inkblot's project management software to confirm photography needs and availability to attend events and work on projects.

• Take approved ASUN, CSE, or partner pictures or other photos whenever requested (and/or propose potential photo session that would be beneficial to said groups)

• Manage all camera equipment.

• Make note of whenever camera equipment (Flash, SD Card, etc) is taken and inform Photo-Video Team Manager and/or Supervisor.

• Take at least 60 photos at each event, with at least 30 unique pictures able to be used after editing/processing (ex. See ASUN Flickr page for album expectations). Requirement may be shifted per event to ensure proficient coverage.

• Help manage CSE photo-sharing services.

• Upload requested photos to photo-sharing services and the server in a timely manner.

• Keep photos organized on the server so no stock photos are being lost.

• Maintain stock photos and plan photoshoots whenever possible around campus highlighting student life.

• Recognize opportunities to change out photos on display on CSE sites and digital media.

• Assist with office maintenance both physically and digitally.

• Hold regular office hours and set times that you are consistently available to be booked for shoots with ASUN, CSE, or other partners.

• Work with Social Media Manager to cross-promote across social media platforms.

• Regularly take updated campus stock images.

Videography:

• Be able to attend events that are seeking Inkblot Video services through our Bookings link.

• Edit event videos in YouTube and TikTok/Reel format.

• Have deliverables ready in 1-4 weeks after the event.

• Utilize archival footage to promote upcoming events.

• Propose and create CSE-related promotional Videos in which to update necessary information and engage as well as inform the student body.

• Minimum: one per month.

• Before production, storyboard/conceptualize the video and present it to the Supervisor & Photo-Video Team Manager.

• Keep a running list of potential video ideas to explore (bring these up at weekly meetings).

• Meet with clients to discuss potential videos.

• Capture stock video of student life and campus.

• Keep all internal links and files organized and up to date.

• Backup edited and Raw files into office servers on a monthly basis.

• Meet with clients to discuss potential videos (keep the Photo-Video Team Manager informed).

• Upload and maintain video content on YouTube.

• Set up goals for the YouTube page.

• Keep track, check out, and manage Inkblot photo/video equipment.

• Work with Graphic Designers to use logos from their design whenever possible for videos for marketing consistency.

• Work with other Photo-Video Specialists and Social Media Manager to cross-promote on CSE Social Media Platforms.

Inkblot Photo-Video Specialists must...

• Meet given deadlines as they are assigned per event/project.

• Maintain regular, dependable office hours.

• Attend regular Inkblot Staff/Team Meetings.

• Attend CSE and University Training Sessions as required per the position.

• Maintain close contact with Photo-Video Team Manager and Supervisor.

• Document any equipment that is checked out/taken from the office for Inkblot projects.

• Use professional editing software for both photo and video projects.

• Ensure that all content being taken is done in a professional manner.

• Prioritize capturing students in Nevada gear.

• Communicate any potential delays/needed extensions as quickly as possible.

• Have regular one-on-one meetings with the Photo-Video Team Manager and Supervisor.

• Submit working hours according to Inkblot guidelines for payroll.

• Update clients and other members of the Photo-Video Team (including the Supervisor) on photo/video project progress.

• Candidates must follow Inkblot, CSE, and University conduct and quality standards.

Required Qualifications

• Candidates must be an undergraduate student at the University of Nevada, Reno with a minimum 2.0 GPA

• Demonstrate knowledge of the principles of photography and videography.

• Understand or have a willingness to learn Flickr.

• Have good communication skills.

• Demonstrate an ability to take direction and constructive criticism.

• Demonstrate impartial decision-making skills.

• Have a willingness to learn and grow in both photography and videography skills.

• Must demonstrate respect for office space and its associates.

• Be able to approach strangers and ask to take their photo.

• Must be self-motivated and problem-solving skills.

Preferred Qualifications

• Have an understanding of how to use professional editing software (Lightroom, Photoshop, Premiere, etc).

• Have an interest in Public Relations, Marketing, Social Media, or similar fields.

Schedule

• Minimum 10 Hours/Week

• 5 hours of weekly requirement must be set office hours. The remainder may be field work, event work, or further office work.

Compensation Grade

• $12.00/hour

• This position is expected to work during the school year, breaks, and summer

• Accommodations can be discussed with Supervisor

Exempt

Full-Time Equivalent

Required Attachment(s)

Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk atjobs@unr.edu.

Attach the following attachment(s) to your application

Resume/CV- (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

Cover Letter- (optional)

Contact Information for Two References- (optional) Please include name, contact information, and relationship.

This posting is open until filled

Qualified individuals are encouraged to apply immediately. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made.

Posting Close Date

Note to Applicant

A background check will be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

Applicants hired on a federal contract may be subject to E-Verify.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

Schedules are subject to change based on organizational needs.

The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes).

About Us

The University of Nevada, Reno is a leading public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada's original land-grant university, the University serves more than 23,000 undergraduate and graduate students from all 50 states and 63 countries.

Classified by the Carnegie Classification of Institutions of Higher Education as an R1 ("Very High Research") university, it is also recognized in the Carnegie Community Engagement classification. The University is also ranked by U.S. News & World Report among the "Best National Universities" and "Best National Public Universities." It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times' "Top Colleges for Economic Diversity."

Since 2009, nearly $1 billion has been has invested in advanced labs, facilities, and residence halls on the main campus. The University is home to Nevada's first medical school - the University of Nevada, Reno School of Medicine and the Wayne L. Prim Campus at Lake Tahoe, where education, research, and creative work thrive in a stunning mountain setting. The University delivers on its original land-grant mission with outreach across the state through the University of Nevada, Reno Extension, Nevada Agricultural Experiment Station, Nevada Bureau of Mines and Geology, Nevada Small Business Development Center, the Nevada Seismological Laboratory, and Wolf Pack Athletics.

The main campus is in Reno, Nevada, a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe, the beautiful, 290-acre main campus is also a Nevada State Arboretum. The University's physical infrastructure is expanding with ongoing construction of the newly named John Tullock Business Building, set to open in fall 2025. Groundbreaking is also planned for a new State Public Health Laboratory Building on campus, alongside the recent acquisition of 16 parcels near campus, known as "University Village," to provide affordable housing for graduate students and early career faculty.

Collaborating with world-renowned organizations, the University fosters innovation through initiatives such as the Digital Wolf Pack partnership with Apple, which ensures equitable access to technology for students, providing new incoming freshman or transfer students with an iPad Air and accessories. Google's TechWise initiate is an 18-month program that fully supports undergraduate students in becoming entry-level software engineers by graduation.

In 2023, the U.S. Department of Commerce's Economic Development Administration (EDA) announced that Nevada - led by the University of Nevada, Reno - was named one of the inaugural 31 RegionalTechnology and InnovationHubs (TechHubs).Nevada was selected from a competitive pool of 489 applicants from across the United States and its territories.Nevada's Tech Hub will strengthen America's lithium batteries, critical elements and other electric vehicle materials industry sectors within the state.

Through its commitment to high-impact education, world-improving research and creative activity, and outreach that's transforming Nevada's communities and businesses, the University continues its 150-year tradition of benefitting our state, nation and world.

The University recognizes that diversity promotes excellence in education and research. The inclusive and engaged community on campus recognizes the added value that students, faculty, and sta...