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Customer Success Supervisor Jobs in Reno, NV (NOW HIRING)

Petco

Animal Care Supervisor

Reno, NV · On-site

What Success Looks Like * Animals are healthy, safe, and cared for to Petco's highest standards. * Customers trust the team's expertise and return for guidance and solutions. * The Companion Animal ...

Petco

Animal Care Supervisor

Reno, NV · On-site

What Success Looks Like * Animals are healthy, safe, and cared for to Petco's highest standards. * Customers trust the team's expertise and return for guidance and solutions. * The Companion Animal ...

PalAmerican Security

Field Supervisor - Armed

Reno, NV

$52K - $54K/yr

... success? Do you thrive in a fast-paced, challenging environment where your leadership skills can ... Experience in security, law enforcement, military, or customer service is desired * Proficiency in ...

Ross Stores

Area Supervisor

Sparks, NV · On-site

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

Ross Stores

Area Supervisor

Reno, NV · On-site

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

Ross Stores

Area Supervisor

Carson City, NV

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

Ross Stores

Area Supervisor

Reno, NV · On-site

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

Ross Stores

Area Supervisor

Sparks, NV · On-site

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

Ross Stores

Area Supervisor

Reno, NV · On-site

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

Ross Stores

Area Supervisor

Carson City, NV

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

Ross Stores

Area Supervisor

Reno, NV

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

PalAmerican Security

Field Supervisor - Armed

Reno, NV · On-site

$52K - $54K/yr

... success? Do you thrive in a fast-paced, challenging environment where your leadership skills can ... Experience in security, law enforcement, military, or customer service is desired * Proficiency in ...

Ross Stores

Area Supervisor

Sparks, NV · On-site

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

Ross Stores

Area Supervisor

Reno, NV

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

Ross Stores

Area Supervisor

Sparks, NV · On-site

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

Ross Stores

Area Supervisor

Sparks, NV

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

Ross Stores

Area Supervisor

Reno, NV

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

Ross Stores

Area Supervisor

Sparks, NV · On-site

... success and growth. Our focus has always been bringing our customers a constant stream of high ... Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ...

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Showing results 21-40

All JobsCustomer Success Supervisor JobsCustomer Success Supervisor Jobs in Reno, NV

Customer Success Supervisor information

See Reno, NV salary details

$32.4K

$82.8K

$139.6K

How much do customer success supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success supervisor in Reno, NV is $82,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success supervisor, and why are they important?

To thrive as a Customer Success Supervisor, you need expertise in client relationship management, problem-solving, and a background in business or related fields, often supported by experience in customer success or account management roles. Familiarity with CRM platforms like Salesforce or Zendesk, and sometimes certifications in customer success or project management, are commonly required. Strong leadership, communication, and conflict resolution skills help you motivate teams and build positive client interactions. These abilities are essential for driving customer retention, ensuring satisfaction, and leading teams effectively in a service-oriented environment.

How does a customer success supervisor balance team management with direct customer engagement?

A Customer Success Supervisor often splits their time between overseeing a team of customer success representatives and actively engaging with key clients. While their primary responsibility is to coach, mentor, and support their team to ensure high-quality service, they also step in to resolve escalated issues, analyze customer feedback, and collaborate with other departments like sales or product management. This dual focus requires strong organizational skills and the ability to prioritize both team development and customer satisfaction. Balancing these aspects is crucial for driving overall customer retention and team performance.

What is a customer success supervisor?

A Customer Success Supervisor is a professional responsible for leading and managing a team of customer success representatives. Their main goal is to ensure customers have a positive experience with a company's products or services by addressing their needs, resolving issues, and helping them achieve their desired outcomes. They monitor team performance, provide coaching and training, and develop strategies to improve customer satisfaction and retention. Customer Success Supervisors often collaborate with other departments to advocate for the customer and enhance overall service delivery.

What is the difference between Customer Success Supervisor vs Customer Support Manager?

AspectCustomer Success SupervisorCustomer Support Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in customer success or account managementUsually requires a bachelor's degree; experience in customer service or support roles
Work EnvironmentFocuses on proactive engagement, onboarding, and retention strategies with clientsHandles reactive support issues, troubleshooting, and resolving customer complaints
Employer & Industry UsageCommon in SaaS, tech, and subscription-based companiesWidely used across various industries including tech, retail, and service sectors

The Customer Success Supervisor primarily focuses on proactive client engagement and retention, whereas the Customer Support Manager handles reactive support issues. Both roles require strong communication skills and customer-oriented experience, but their daily responsibilities and strategic focus differ significantly.

What are popular job titles related to Customer Success Supervisor jobs in Reno, NV?

For Customer Success Supervisor jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Customer Success Supervisor jobs in Reno, NV look for?

The top searched job categories for Customer Success Supervisor jobs in Reno, NV are:

What cities near Reno, NV are hiring for Customer Success Supervisor jobs?

Cities near Reno, NV with the most Customer Success Supervisor job openings:

Customer Success Supervisor jobs near you
Infographic showing various Customer Success Supervisor job openings in Reno, NV as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,821 per year, or $39.8 per hour.

Control Systems Project Engineer I

Thermo Systems

Sparks, NV • On-site

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Who We Are:
Thermo Systems is a global, full-service control systems integration partner, delivering world-class automation solutions in the District Energy, Life Sciences, and Mission Critical markets. Our diverse leadership and dedicated engineering team are committed to excellence and consistent growth. Our unique company culture, known as "The Thermo Way," strengthens our team by fostering an environment where all members perform their best.
Our commitment to being unified, dynamic, and delivering excellence is evident in how we build trusting relationships through connection and camaraderie, ability to adapt, and focus on integrity and success. These values guide our daily operations and interactions, setting the standard for our team's behavior. As we continue to grow and evolve, "The Thermo Way" supports our goals of becoming a world-class organization, ensuring employee success, customer success, and financial strength.
Job Summary:
Works on a variety of control system projects. Leads individual project related tasks and/or complicated large-scale projects in their entirety. Provides engineering support on projects/tasks that are led by others. Assumes ultimate responsibility for the assigned projects/tasks. Takes direction and seeks guidance from assigned project leads, the supervisors, and company leadership.
Education and Experience:
  • Bachelor of Science; Electrical Engineering, Mechanical Engineering, Computer Science, or other pertinent curriculum combined with relevant technical experience.
  • Typically, 4+ years total experience.
  • Proven Track Record: 2+ years as Lead Control Systems Engineer or equivalent.

Duties and Responsibilities:
Technical Responsibilities:
  • Completely self-sufficient in the field.
  • Lead and assist with start-up and commissioning of control systems.
  • Lead and perform Factory Acceptance Tests (FAT).
  • Experienced in reading and interpreting piping & instrumentation diagrams and wiring diagrams. Able to provide feedback regarding field conditions versus drawings.
  • Experienced with Human-Machine Interface (HMI) and Programmable Logic Controller (PLC) applications.
  • Demonstrates deep understanding of the company's Quality Management System (QMS).
  • Provide review of standard documents generated by others for technical, grammatical, and aesthetic content.
  • Firm understanding of complex control system design.
  • Provide instrumentation specifications for complex control systems.
  • Demonstrate thorough understanding of Information Technology (IT) system, network infrastructure, and computer system design, as it relates to control system integration.

Customer Service:
  • Communicate in an effective, positive, and proactive manner with customers.
  • Follow customer specific site standards and procedures.
  • Always conduct business in professional manner.
  • Provide excellent customer care and support.
  • Be patient, attentive, and responsive to customers in solving their problems.
  • Always follow up and honor commitments with customers.
  • Demonstrates an understanding of the customer needs and actively seeks to service those needs.

Project Responsibilities:
  • Complete assigned tasks accurately, on schedule, and under budget.
  • Understand the scope of work assigned to you, identify when issues arise that are beyond that scope, and communicate those issues to the assigned project lead.
  • Lead individual project related tasks and/or small to mid-sized projects in their entirety.
  • Take on the role of the customer's main contact on those projects that the employee is assigned to lead.
  • Communicate in an effective, positive, and proactive manner with customers and trade partners.
  • Anticipates possible issues that may arise during a project and proactively plans solutions.
  • Seeks opportunities for new work with customers and contractors.
  • Delivers detailed feedback on project and task assignments.
  • Demonstrates an understanding of project contracts and specifications.
  • Ability to identify and manage risks.

Supervisory Responsibilities:
  • Where applicable, directs and oversees junior or subordinate staff members regarding construction, operations, and/or maintenance tasks and assignments at a project site.

Required Skills and Abilities:
In addition to Control Systems Project Engineer I skills and abilities:
  • Is decisive in decision making.
  • Builds relationships with customers.
  • Shows initiative by seeking out new responsibilities.
  • Anticipates possible issues that may arise during a project.
  • Uses resources efficiently to complete project tasks.
  • Actively works to promote a positive/collaborative team culture.

Travel required:
  • Overnight travel may be required up to 50%

On Call:
  • On call rotation participation may be required based on location and client needs.

Work Authorization/Other Requirements:
  • Proof of eligibility to work in the country where the position is located is required.
  • Maintain a valid driver's license.
  • Fit for Duty at all times

Culture:
Model Thermo Systems core values of employee success, customer success and financial strength by:
  • Seeking new and additional business through project change orders, additional services to existing customers, and referrals for new customers/projects. Drive financial success.
  • Be a good teammate, support your colleagues, promote a positive atmosphere for those around you. Drive employee success.
  • Go the extra mile for your customer, take ownership of their needs, over communicate. Drive customer success.
  • Foster an environment of integrity, trust, collaboration, professionalism, serving one another, leading by example, and assuming good intent each and every day.

What You'll Get:
  • Competitive salary, annual bonuses, 401(k) with company match, and business travel reimbursement: We appreciate our employees, and we make sure they know it.
  • Benefits: We offer full-time employees multiple healthcare packages, including low-cost options.
  • Casual Dress: Every day is "Casual Friday"; we want you to be comfortable when you come to work.
  • Training: We offer in-house and factory technical training to keep our staff sharp.
  • Tuition Reimbursement: We encourage academic advancement and professional credentialing.
  • Vacation/Sick Time: We believe work-life balance is essential. Ensuring our employees have time to truly relax and recharge is important to us.
  • Culture & Extras: We provide free lunches, regular team bonding & fun office events, and plenty of company swag.

Visit us at www.thermosystems.com to learn more!
Thermo Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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