ZipRecruiter

Log In

2

Director Customer Success Manager Remote Jobs in Decatur, GA

Sevaa Group

Client Success Manager

Alpharetta, GA · On-site +1

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding ...

Meridian

Client Success Manager

Atlanta, GA · On-site +1

Serve as the primary client advocate, guiding customers through onboarding, adoption, expansion ... Management, Relationship Management, Customer Success, or a related client-facing role.

Linden Lab

Customer Success Specialist

Atlanta, GA · Remote

... Manager, Product Operations. This is currently a remote position. You will work from your home ... At least six months of experience in a Customer Success or Customer Support role, ideally within a ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Typically 5+ years of experience in a client-facing Customer Success, Account Management, or ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

Milliman

Client Success Manager (MedInsight)

Atlanta, GA · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

FIXD Automotive

Client Success Manager

Atlanta, GA · Remote

... Success Managers (CSM) own the relationship with each customer from on-boarding and on-going ... Role * Onboard dealership customers to AppraisalPRO and conduct initial training * Quickly and ...

FIXD Automotive

Client Success Manager

Atlanta, GA · On-site +1

... Success Managers (CSM) own the relationship with each customer from on-boarding and on-going ... Role * Onboard dealership customers to AppraisalPRO and conduct initial training * Quickly and ...

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades. * Willingness ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

SiteCare

Client Success Advisor

Atlanta, GA · Remote

Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades. * Willingness ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

Typically 2+ years Customer service or relationship management experience required * Typically 2+ ... The position may be remote and require reliable internet service. The preferred location for this ...

Utility Associates, Inc.

Be Seen First

Manager, Client Success

Atlanta, GA · Remote

$100K - $120K/yr

Play a hands-on, direct role in driving client satisfaction through enhanced interactions ... Travel and attend customer meetings as needed. * Brainstorm fresh ideas with senior management.

AsBuilt

Managing Director

Atlanta, GA · Remote

Customer Success Manager (adoption, value realization, renewals/expansion) * Ensure predictable ... Comfort leading client adoption of a platform that can incorporate remote collaboration/video ...

Omnissa

Director of Customer Marketing

Atlanta, GA · Remote

Director of Customer Marketing Location - Atlanta, GA or Remote, US We are Omnissa! Omnissa is the ... Manage customer event planning and execution in partnership with Events, Sales, Customer Success ...

Danaher

Pricing Manager - Remote

Atlanta, GA · On-site +1

... customer opportunities are structured, priced, quoted, and contracted in alignment with company ... This position will oversee three direct reports and will play a key role in standardizing ...

next page

Showing results 1-20

All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Decatur, GA

Director Customer Success Manager Remote information

See Decatur, GA salary details

$37.6K

$118.6K

$174.8K

How much do director customer success manager remote jobs pay per year?

As of Jul 14, 2026, the average yearly pay for director customer success manager remote in Decatur, GA is $118,561.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,200.00 and $142,100.00 per year, depending on experience, location, and employer.

How does a Director Customer Success Manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a Director Customer Success Manager (Remote)?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a Director Customer Success Manager in a remote setting, and why are they important?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.
What are the most commonly searched types of Customer Success Manager Remote jobs in Decatur, GA? The most popular types of Customer Success Manager Remote jobs in Decatur, GA are:
What are popular job titles related to Director Customer Success Manager Remote jobs in Decatur, GA? For Director Customer Success Manager Remote jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Director Customer Success Manager Remote jobs in Decatur, GA look for? The top searched job categories for Director Customer Success Manager Remote jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Customer Success Manager Remote jobs? Cities near Decatur, GA with the most Director Customer Success Manager Remote job openings:
Director Customer Success Manager Remote jobs near you
Client Success Manager

Client Success Manager

Sevaa Group

Alpharetta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life

Re-posted 22 days ago

Job description

Company Description
Founded in 2001, Sevaa Group is a leading provider of managed hosting as well as web and application development.
Job Description
As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding process, training clients, and minimizing churn.
Responsibilities
Account Management
  • Be the primary point of contact for your accounts, responding to inquiries within 1 business hour and appropriately managing customer expectations.
  • Proactively maintain a regular cadence of communication with each account.
  • Maintain an Account Map, understanding the role of each contact within an account.
  • Understand the revenue makeup or each of your accounts.
  • Schedule, prepare, lead, and deliver Executive Business Reviews.
  • Manage the contract renewal process.
  • Identify revenue opportunities within your accounts and collaborate with Sales on proposals.
  • Sustain business growth and profitability by maximizing value while also minimizing churn.
  • Ensure all communication with clients is captured in the CRM.
  • Ensure account records are kept up to date in the CRM, Project Management, and Billing systems.
  • Maintain a quantitative and qualitative health score.
  • Prepare weekly reports for management summarizing the activity in each of your accounts.
  • Analyze customer data to improve customer experience quantitatively.

Project Management
  • Ensure the project management system is up-to-date with the current status of ongoing projects and tasks through ticket creation, scheduling, and follow-up.
  • Prepare and maintain timelines for all ongoing projects.
  • Schedule and prepare for client communications, including project kickoffs, regular touchpoints, and handoffs.
  • Ensure that all scoped items and QA are complete before client hand off.
  • Track out of scope tasks.
  • Ensure projects remain under budget and on time.
  • Daily time reconciliation for all assigned accounts.

Customer Support
  • Provide first-line support to each of your accounts to address common questions before escalating to another team.
  • Be accountable for setting and managing customer expectations throughout the ticket and project lifecycle.
  • Create written and video documentation to provide helpful resources for clients.
  • Deliver training sessions as a part of troubleshooting to empower clients.
  • QA monthly CMS updates.

Team
  • Provide daily stand-up reports
  • Contribute to and lead Success Team Sync
  • Create and maintain playbooks

Qualifications
  • Strong written and verbal communication and interpersonal skills
  • Highly organized with a strong attention to detail and ability to multitask.
  • Self-driven with a growth mindset and a proven track record of self-improvement
  • Experience with Content Management Systems such as WordPress or Drupal
  • Ability to perform analysis in Google Sheets
  • Experience with an Analytics platform such as Google Data Studio
  • Knowledge of customer success processes

Additional Information
Benefits Of Working With Sevaa Group:
  • Flexible schedule
  • Health, Dental, Vision Insurance
  • Life insurance and disability coverage
  • Health Savings Account
  • Modern laptop and equipment
  • Company Outings & Happy Hours

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply