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Director Customer Success Manager Remote Jobs in Decatur, GA

Steer

Manager of Client Success

Atlanta, GA · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Sevaa Group

Client Success Manager

Alpharetta, GA · On-site +1

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Typically 5+ years of experience in a client-facing Customer Success, Account Management, or ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

Milliman

Client Success Manager (MedInsight)

Atlanta, GA · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades. * Willingness ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

SiteCare

Client Success Advisor

Atlanta, GA · Remote

Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades. * Willingness ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

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Director Customer Success Manager Remote information

See Decatur, GA salary details

$37.6K

$118.6K

$174.8K

How much do director customer success manager remote jobs pay per year?

As of May 31, 2026, the average yearly pay for director customer success manager remote in Decatur, GA is $118,561.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,200.00 and $142,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Customer Success Manager in a remote setting, and why are they important?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.

How does a Director Customer Success Manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a Director Customer Success Manager (Remote)?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the most commonly searched types of Customer Success Manager Remote jobs in Decatur, GA? The most popular types of Customer Success Manager Remote jobs in Decatur, GA are:
What are popular job titles related to Director Customer Success Manager Remote jobs in Decatur, GA? For Director Customer Success Manager Remote jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Director Customer Success Manager Remote jobs in Decatur, GA look for? The top searched job categories for Director Customer Success Manager Remote jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Customer Success Manager Remote jobs? Cities near Decatur, GA with the most Director Customer Success Manager Remote job openings:
Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in Decatur, GA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $118,561 per year, or $57 per hour.

Customer Success Manager (Spanish Speaking) - 100% Remote - North America

Hostaway

Atlanta, GA • On-site, Remote

Full-time

Medical, PTO

Posted 19 days ago

Job description

NOTE: This is a FULLY remote role, but the candidate must be within North America to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within North America EST or CST.
Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.
Profitable, high-growth, and the first short-term rental PMS unicorn . Join us at our most exciting stage yet! Learn more about our recent valuation and story here.
About the role
As a Customer Success Manager (CSM), you'll play a vital role in ensuring the success and satisfaction of our customers across North America. Your ultimate goal will be to help our customers thrive in their business by effectively using our vacation rental software. This role involves proactively working with customers to understand their needs, address their issues, and guide them to fully leverage our platform.
We are specifically looking for a native-level English and Spanish speaker who will work closely with our U.S. and North American accounts. Your communication skills and cultural understanding will be crucial in providing exceptional support and building strong relationships with our customers in this region.
Responsibilities
  • Adoption: Drive the adoption of our platform among a diverse client base. Understand customer needs deeply, guide them through personalized onboarding and ongoing engagement strategies, and ensure they realize the maximum value from our solutions.
  • Your success will be measured by your ability to foster high adoption rates, ensuring customers become product champions who contribute to the overall growth and success of our community.
  • Customer Retention: Develop strong relationships with customers and implement strategies to increase customer retention and satisfaction.
  • Client Escalation Handling: Serve as the primary contact for any significant issues our customers face. You'll coordinate with the appropriate internal teams to ensure a timely and effective resolution.
  • Ongoing Client Engagement: Regularly check in with clients to ensure they are satisfied with our services, understand new challenges they are facing, and provide appropriate support or solutions.
  • Upselling and Cross-selling: Identify opportunities for customers to use more of our services to help their businesses grow. Communicate the value of these opportunities effectively.
  • Customer Education: Conduct webinars, create user guides, and provide other training materials to help customers understand and fully utilize our software.
  • Collaboration: Work closely with the sales and product teams to share customer insights that inform new business strategies and product improvements.
  • Account Management: Monitor and report on account health, usage, and client satisfaction metrics to provide insights and recommendations.

  • 3-5 years of experience as a Customer Success Manager with Mid Market customers in the SaaS industry.
  • Ability to prioritize and manage a large portfolio of accounts (100-200 mid market accounts) while consistently delivering on expected engagement activities.
  • Proven track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance, with verifiable expertise in risk identification, portfolio segmentation, and ownership of renewals.
  • Demonstrated ability to build strong relationships with customers and manage client expectations, even at scale.
  • Excellent problem-solving skills, with a knack for turning complex issues into simple solutions.
  • Experience with Salesforce and Zendesk are nice to have.
  • Native level English and Spanish proficiency is required for this role.
What we offer
  • Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
  • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence-be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don't ask to work in our office (we don't have one).
  • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company's success.
  • Values-Driven Leadership: Our Core Values are not just words we've written to make us feel good. We leverage them daily when making strategic and tactical decisions.
  • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
  • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
  • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
  • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.

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