... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
Pharmacy Operations Manager
Carolina, PR · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Pharmacy Operations Manager
Carolina, PR · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Pharmacy Operations Manager
Carolina, PR · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Pharmacy Operations Manager
Carolina, PR · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
PR · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Pharmacy Operations Manager
Dorado, PR · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Pharmacy Operations Manager
Dorado, PR · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Pharmacy Operations Manager
Guaynabo, PR · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Pharmacy Operations Manager
Guaynabo, PR · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Pharmacy Operations Manager
Carolina, PR · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Pharmacy Operations Manager
Carolina, PR · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Marketing Director CELA
San Juan, PR · On-site
Identifies unmet customer requirements and new business opportunities and provides vision and focus ... Decisions impact the financial performance, employees, or public image of the operational unit and ...
Marketing Director CELA
San Juan, PR · On-site
Identifies unmet customer requirements and new business opportunities and provides vision and focus ... Decisions impact the financial performance, employees, or public image of the operational unit and ...
Project Director
San Juan, PR · On-site
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
Project Director
San Juan, PR · On-site
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
Project Director
San Juan, PR · On-site
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
Project Director
San Juan, PR · On-site
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
Marketing Director CELA
San Juan, PR · On-site
Identifies unmet customer requirements and new business opportunities and provides vision and focus ... Decisions impact the financial performance, employees, or public image of the operational unit and ...
Marketing Director CELA
San Juan, PR · On-site
Identifies unmet customer requirements and new business opportunities and provides vision and focus ... Decisions impact the financial performance, employees, or public image of the operational unit and ...
Project Director
San Juan, PR · On-site
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
Project Director
San Juan, PR · On-site
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
Project Director
San Juan, PR · On-site
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
Project Director
San Juan, PR · On-site
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
Project Director
San Juan, PR · On-site
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
Project Director
San Juan, PR · On-site
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
Project Director
San Juan, PR · On-site
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
Project Director
San Juan, PR · On-site
... operations, and prime contract close-out. Responsible for assisting Business Development in ... Also supports communications and presentations to customers. Supervises the development of budgets ...
Director Customer Operations information
What is a director customer operations?
A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.
What are the main challenges a director customer operations typically faces in their role?
One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.
What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?
Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.
What does a director of customer operations do?
A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.
What are the most commonly searched types of Customer Operations jobs in Puerto Rico?
The most popular types of Customer Operations jobs in Puerto Rico are:
What job categories do people searching Director Customer Operations jobs in Puerto Rico look for?
The top searched job categories for Director Customer Operations jobs in Puerto Rico are:
- Director Of Marketing Operations
- Flexible People Operations Manager
- Portfolio Onboarding Manager
- Vehicle Operations Manager
- Director Commercial Operations
- Director Of Client Operations
- Customer Success Operations Director
- Logistics Operations Director
- Director No Experience 15 An Hour
- Customer Logistics Manager
Full-time
Re-posted 22 hours ago
Cardinal Health rating
7.8
Based on 340 frontline employees who took The Breakroom Quiz
136th of 898 rated healthcare providers
Job description
What Pharmacy Operations Management contributes to Cardinal Health
Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that serve acute care, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail customers. Pharmacy Operations Management is responsible for strategic oversight and leadership direction within the Pharmacy Operations function.
Responsibilities
Qualifications
What is expected of you and others at this level
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that serve acute care, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail customers. Pharmacy Operations Management is responsible for strategic oversight and leadership direction within the Pharmacy Operations function.
Responsibilities
- Oversee pharmaceutical night shift warehouse operations, efficient order fulfillment and timely distribution of medications in accordance with established operational standards.
- Plan, coordinate, direct, and evaluate administrative activities as delegated by the VP of Operations, including inventory management, operational efficiency projects, risk mitigation initiatives, and the development and implementation of policies and procedures.
- Direct daily department operations while supervising a workforce of 50+ employees, including supervisor and business support staff.
- Implement and maintain processes and procedures to ensure compliance with all applicable regulations governing the receipt, storage, handling, and distribution of medications, as well as inventory and expense controls.
- Provides pharmacist support and oversight for operations at pharma and medical warehouse locations.
- Manage the day-to-day operations of the night shift operations. Monitor performance to ensure departmental goals and service standards are consistently achieved.
- Maintain pharmacist certification records and oversee database access privileges and security controls to ensure compliance, data integrity, and confidentiality.
- Collaborate with cross-functional departments, such as EHS, IT, Customer Service, and Opex, to support seamless pharmacy and warehouse operations.
- Lead recruitment, onboarding, training, and performance management activities for subordinates, including competency assessments and related documentation.
- Participate in internal and external meetings, providing operational expertise and recommendations to support effective collaboration across functional areas.
- Lead and assist in the execution of strategic initiatives designed to reduce costs, improve operational efficiency, and support sustainable business growth.
- Assume responsibility for Quality Assurance monitoring, regulatory compliance activities, and the preparation of month-end operational reports.
- Perform other duties, responsibilities, and special projects as assigned.
- Serve as a backup for the day shift manager
Qualifications
- Bachelor Degree in Pharmacy is Required, PharmD is preferred.
- Puerto Rico Pharmacy Active License, Registration and Certifications are required for this role
- 5 or more years of pharmacist experience, preferred
- Supervisory experience is required.
- Strong analytical skills, leadership, conflict resolution and communication abilities.
- Distribution or manufacturing background experience is a plus.
- Bilingual English and Spanish is required
- Microsoft office Knowledge is required
- Must be able to work in rotative shifts if necessary.
- Must be available to work on night shift 6:00pm-3:00am
What is expected of you and others at this level
- Manage department operations and supervises professional employees, front line supervisors and/or business support staff
- Participate in the development of policies and procedures to achieve specific goals
- Ensure employees operate within guidelines
- Decisions have a short term impact on work processes, outcomes and customers
- Interact with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
- Interaction normally involve resolution of issues related to operations and/or projects
- Gains consensus from various parties involved
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
What Cardinal Health employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Cardinal Health
Sourced by ZipRecruiter
Cardinal Health Innovative Delivery Solutions With over 45 years of experience in helping hundreds of hospital and outpatient pharmacies, we provide access to best practice strategies and tactics to control costs, improve workflow and enhance safety. Cardinal Health Innovative Delivery Solutions is one of the largest employers of acute-care pharmacist in the United States. Cardinal Health is the employer of choice for pharmacists because we offer a variety of career opportunities in pharmacy leadership, clinical specialties, remote order entry, business management, medication therapy management and more.
Industry
Medical equipment and supplies manufacturing
Company size
10,000+ Employees
Headquarters location
Dublin, OH, US
Year founded
1971