ZipRecruiter

Log In

1

Director Customer Care Operations Jobs in Reston, VA

Jushi

Customer Care Coordinator

Fairfax, VA

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... Provide outstanding, accurate customer service to patrons by answering or appropriately directing ...

Jushi

Customer Care Coordinator

Fairfax, VA

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... Provide outstanding, accurate customer service to patrons by answering or appropriately directing ...

Jushi

Customer Care Coordinator

Woodbridge, VA · On-site

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... Provide outstanding, accurate customer service to patrons by answering or appropriately directing ...

Toll Brothers

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

The Customer Care Consultant provides "Tier Two", second-level support for homeowner service ... Self-directed in the ability to plan, and prioritize service requests for large coverage areas

Jushi

Customer Care Coordinator

Fairfax, VA · On-site

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... Provide outstanding, accurate customer service to patrons by answering or appropriately directing ...

Jushi

Customer Care Coordinator

Woodbridge, VA · On-site

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... Provide outstanding, accurate customer service to patrons by answering or appropriately directing ...

Jushi

Customer Care Coordinator

Woodbridge, VA · On-site

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... Provide outstanding, accurate customer service to patrons by answering or appropriately directing ...

Toll Brothers, Inc.

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

The Customer Care Consultant provides "Tier Two", second-level support for homeowner service ... Self-directed in the ability to plan, and prioritize service requests for large coverage areas

Toll Brothers, Inc.

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

The Customer Care Consultant provides "Tier Two", second-level support for homeowner service ... Self-directed in the ability to plan, and prioritize service requests for large coverage areas

JK Moving Services

Customer Care Coordinator

Sterling, VA · On-site

$17.75 - $23.25/hr

Customer Care Coordinator Job Locations US-VA-Sterling ID 2026-3780 Category Customer Service ... The Coordinator serves as a liaison between Sales, Operations, Accounting, and clients to ensure ...

Tysons Creamery

Customer Care Associate

Chantilly, VA

$16 - $18/hr

Operations Manager / Owner Position Summary Tysons Creamery is seeking an outgoing, dependable, and professional Customer Experience & Events Associate to represent our brand at customer events ...

previous pagenext page

Showing results 21-40

All JobsCustomer Care Operations JobsDirector Customer Care Operations JobsDirector Customer Care Operations Jobs in Reston, VA

Director Customer Care Operations information

See Reston, VA salary details

$35.4K

$112K

$186.7K

How much do director customer care operations jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director customer care operations in Reston, VA is $112,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What does a director of customer care operations do?

A Director of Customer Care Operations oversees the strategy, execution, and continuous improvement of a company's customer service functions. They lead teams responsible for delivering exceptional customer experiences, manage budgets, set service standards, and implement technologies to streamline support. This role often collaborates with other departments to ensure customer needs are met and uses data-driven approaches to enhance service quality. They are accountable for key performance indicators (KPIs) such as customer satisfaction, response times, and resolution rates.

What are the key skills and qualifications needed to thrive as a director of customer care operations?

To thrive as a Director of Customer Care Operations, you need extensive experience in customer service leadership, operational management, and strategic planning, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (such as Salesforce or Zendesk), workforce management systems, and data analytics tools is crucial. Strong interpersonal skills, problem-solving abilities, and a talent for motivating teams distinguish top performers in this role. These skills are essential for driving customer satisfaction, optimizing service operations, and ensuring organizational goals are met efficiently.

What are the main challenges a director of customer care operations might face when leading large, cross-functional teams?

A Director of Customer Care Operations often manages diverse teams across multiple locations, which can present challenges in maintaining consistent service standards and communication. Coordinating different departments such as customer support, quality assurance, and training requires strong leadership and the ability to align goals across functions. Adapting to rapidly evolving customer expectations and integrating new technologies are also common hurdles. Successful directors foster collaboration, implement clear processes, and prioritize ongoing professional development to overcome these challenges.

What is the difference between Director Customer Care Operations vs Customer Service Manager?

AspectDirector Customer Care OperationsCustomer Service Manager
ResponsibilitiesOversees multiple customer care teams, develops strategies, manages budgets, and improves overall customer experienceManages daily customer service team activities, handles escalations, and ensures team performance
Required CredentialsBachelor's degree, experience in customer care, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team-oriented, customer-facing
Industry UsageCommon in large organizations and corporationsFound in various industries, especially retail, telecom, and hospitality

The main difference is that the Director Customer Care Operations focuses on strategic leadership and overall customer care policies, while the Customer Service Manager handles day-to-day team management and customer interactions. The director role involves broader oversight and planning, whereas the manager role is more operational and team-focused.

What are popular job titles related to Director Customer Care Operations jobs in Reston, VA?

For Director Customer Care Operations jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Director Customer Care Operations jobs in Reston, VA look for?

The top searched job categories for Director Customer Care Operations jobs in Reston, VA are:

Director Customer Care Operations jobs near you

Healthcare Operations Manager (DC & Maryland) - Hybrid

Arlington, VA • Hybrid

Ennoble Care
Health Care and Social Assistance • 201 - 500 employees
Learn more about Ennoble Careexternal

$55K/yr

Full-time

Posted 10 days ago

Ennoble Care rating

4.2

Company rating: 4.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Summary:

We are seeking a dedicated and experienced Healthcare Operations Manager to oversee the daily operations of our mobile home healthcare services taking place in the DC and Maryland market. The Healthcare Operations Manager will ensure the delivery of high-quality care, manage staff, optimize operational processes, and support the growth and development of our services through managing referral and vendor relationships. The ideal candidate will have a strong background in healthcare operations, excellent leadership skills, a passion for patient care, and the ability to thrive in a fast-paced entrepreneurial environment.

Key Responsibilities:

Operational Management:

  • Oversee daily operations of home healthcare services including scheduling of patient visits and new patient intake.
  • Build and maintain relationships with key stakeholders, referral sources, and community partners.
  • Ensure compliance with all federal, state, and local regulations.
  • Develop and implement operational policies and procedures to improve efficiency and quality of care.
  • Monitor and manage budgets, financial performance, and resource allocation.
  • Conduct regular audits and quality assurance checks to maintain high standards of care.

Staff Management:

  • Recruit (partnering with Talent Acquisition), train, and supervise a team of healthcare professionals, including nurses, home health aides, therapists, social workers, and support staff.
  • Develop and implement staff schedules to ensure adequate coverage and optimal patient care.
  • Conduct performance evaluations and provide ongoing training and development opportunities.
  • Foster a positive and collaborative work environment, promoting teamwork and professional growth.

Patient Care:

  • Ensure patient care plans are developed and executed in accordance with best practices and patient needs.
  • Address patient and family concerns promptly and effectively.
  • Collaborate with healthcare providers, physicians, and other stakeholders to coordinate care and services.
  • Monitor patient outcomes and satisfaction, making necessary adjustments to care plans and services.

Compliance and Quality Assurance:

  • Ensure all operations are in compliance with healthcare regulations and standards.
  • Maintain accurate and up-to-date records and documentation.
  • Implement and monitor quality assurance programs to enhance service delivery.
  • Stay informed of industry trends, best practices, and regulatory changes.

Planning and Development:

  • Support the development and implementation of strategic plans to grow and expand home healthcare and hospice services.
  • Identify opportunities for improvement and innovation in service delivery.
  • Collaborate with senior management to set goals and objectives for the organization.

Qualifications:

  • Bachelor's degree preferred in healthcare administration, business administration, or a related field.
  • Over three years of experience in healthcare operations management, preferably in home healthcare or hospice services.
  • Strong knowledge of healthcare regulations, compliance, and quality assurance standards.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage budgets, financial performance, and operational efficiency.
  • Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
  • Commitment to delivering high-quality patient care and exceptional customer service.
  • Willingness to "roll up your sleeves" to build and shape a best-in-class team

Starting Pay: $55,000/yr + bonus potential

#black

What Ennoble Care employees say

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply