ZipRecruiter

Log In

1

Director Credit Card Customer Service Jobs in Rutherford, NJ

Fifth Third

Director Credit Sales

Manhattan, NY · On-site

Develop and maintain customer relationships through prospecting and account maintenance activities ... Develop working knowledge of banking services that may be applicable to clients and prospects.

Fifth Third

Director Credit Sales

New York, NY

Develop and maintain customer relationships through prospecting and account maintenance activities ... Develop working knowledge of banking services that may be applicable to clients and prospects.

Fifth Third Bank

Director Credit Sales

New York, NY · On-site

Develop and maintain customer relationships through prospecting and account maintenance activities ... Develop working knowledge of banking services that may be applicable to clients and prospects.

BNY

Director, Credit Risk Review

Manhattan, NY · On-site

We're seeking a future team member for the role of Director, Credit Risk Review to join our Model ... As a leading global financial services company at the heart of the global financial system, we ...

Made Card

Credit Risk Manager

New York, NY · On-site

$100K - $110K/yr

... services providers - embedding Made into the key moments of the homeowner journey. These ... Card's credit risk strategy across the customer lifecycle. You'll drive underwriting, pricing ...

Made Card

Credit Risk Manager

New York, NY · Remote

$100K - $110K/yr

... services providers - embedding Made into the key moments of the homeowner journey. These ... Card's credit risk strategy across the customer lifecycle. You'll drive underwriting, pricing ...

BNY

Director, Credit Risk Review

Manhattan, NY

We're seeking a future team member for the role of Director, Credit Risk Review to join our Model ... As a leading global financial services company at the heart of the global financial system, we ...

BNY Mellon

Director, Credit Risk Review

Manhattan, NY · On-site

We're seeking a future team member for the role of Director, Credit Risk Review to join our Model ... As a leading global financial services company at the heart of the global financial system, we ...

previous pagenext page

Showing results 21-40

All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rutherford, NJ

Director Credit Card Customer Service information

See Rutherford, NJ salary details

$86.1K

$159.4K

$307.4K

How much do director credit card customer service jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director credit card customer service in Rutherford, NJ is $159,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,500.00 and $191,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Rutherford, NJ? For Director Credit Card Customer Service jobs in Rutherford, NJ, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Rutherford, NJ look for? The top searched job categories for Director Credit Card Customer Service jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Director Credit Card Customer Service jobs? Cities near Rutherford, NJ with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rutherford, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $159,353 per year, or $76.6 per hour.

Director Credit Sales

Fifth Third

Manhattan, NY • On-site

Other

Re-posted 7 days ago

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Responsible for institutional coverage of both primary and secondary investment grade credit securities.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Develop and maintain customer relationships through prospecting and account maintenance activities.
  • Develop and maintain relationships with other corporate calling officers including Financial Institutions, Real Estate Capital Markets, and other national verticals as well was within Capital Markets and the DCM Group
  • Provide manager with monthly recap of activity and developmental needs.
  • Maintain deep knowledge on new products and industry trends.
  • Develop working knowledge of banking services that may be applicable to clients and prospects.
  • Develop new and creative approaches to customer relationship building.
  • Develop understanding of middle office and back-office operations that support sales effort, and establish a working relationship with those personnel.
  • Provide market feedback to fixed income traders and syndicate.
  • Generate revenue at level exceeding goal determined by Sales Manager.
  • Make customer/prospect referrals to other corporate calling officers and document same.
  • Represent department at seminars, trade shows, industry forums.
  • Provide manager with revenue generation/cost savings ideas.
SUPERVISORY RESPONSIBILITIES: None required
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • Bachelor's degree in Accounting or Finance or Business related field. MBA or CFA preferred.
  • Five years of corporate bond market sales/institutional coverage experience.
  • Securities Industry Essentials (SIE), Series 7, 63 required.
  • Thorough knowledge of and ability to use software programs such as Word, Excel, PowerPoint and Bloomberg

Director Credit Sales
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- New York, New York 10020
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Apply