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Director Credit Card Customer Service Jobs in Jersey City, NJ

BNY

Director, Credit Services

Manhattan, NY · On-site

Director, Credit Services We're seeking a future team member for the role of Director, Credit Services to join our team. This role is located in New York, NY. The Director will lead due diligence and ...

BNY

Director, Credit Services

Manhattan, NY · On-site

We're seeking a future team member for the role of Director, Credit Services to join our team. This role is located in New York, NY. The Director will lead due diligence and ongoing risk oversight ...

Fifth Third

Director Credit Sales

New York, NY

Develop and maintain customer relationships through prospecting and account maintenance activities ... Develop working knowledge of banking services that may be applicable to clients and prospects.

Fifth Third

Director Credit Sales

Manhattan, NY

Develop and maintain customer relationships through prospecting and account maintenance activities ... Develop working knowledge of banking services that may be applicable to clients and prospects.

Fifth Third Bank

Director Credit Sales

New York, NY · On-site

Develop and maintain customer relationships through prospecting and account maintenance activities ... Develop working knowledge of banking services that may be applicable to clients and prospects.

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Director Credit Card Customer Service information

See Jersey City, NJ salary details

$88.2K

$163.2K

$314.7K

How much do director credit card customer service jobs pay per year?

As of May 27, 2026, the average yearly pay for director credit card customer service in Jersey City, NJ is $163,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,100.00 and $196,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Jersey City, NJ? The most popular types of Credit Card Customer Service jobs in Jersey City, NJ are:
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Director Credit Card Customer Service jobs near you

Associate Director, Credit Risk Ops (Card)

Airwallex

Manhattan, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zerotoone ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
About the team
Within Operations, Risk Operations manages credit and fraud risk across our acquiring and issuing products.
The Credit Risk Operations (Card) team is responsible for managing global credit risk exposure of our emerging charge/credit card offerings - through underwriting, reserve setting, monitoring and portfolio management.
You will report into the Head of Risk Operations and work closely with:
  • Risk Product and Engineering (Risk Platform, KYB, lending, card)
  • Issuing Product, Lending, and Financial Platform teams
  • Financial Crime Compliance and Regulatory & Compliance
  • Commercial, Finance and Operations teams across regions
The opportunity (What you'll do)
As Associate Director, Credit Risk Operations (Card), you will be a key leader in building and scaling how Airwallex underwrites, monitors and manages credit risk for our card products (charge and credit cards).
You will:
  • Lead card credit risk operations
  • Own daytoday operations for card credit risk: underwriting, limit setting, monitoring, collections interface and portfolio health tracking for our cards portfolio.
  • Manage and develop a small, highimpact team of credit risk analysts / underwriters.
  • Own underwriting and limit management for card customers
  • Shape and execute underwriting approaches for card lines, aligned with Credit Risk policy, credit approval authority and product risk appetite.
  • Review and approve higherrisk or higherexposure cases that exceed delegated limits, including complex structures and group exposures.
  • Drive postonboarding monitoring and portfolio management
  • Implement and run monitoring frameworks and key risk indicators for card exposure (e.g. utilisation, delinquencies, negative balances, coverage ratios, cashout behaviour).
  • Partner with Commercial, Product and Finance on collections and recovery, loss provisioning and writeoff processes for card portfolios.
  • Partner with Risk Product, Engineering and Data
  • Work with Risk Product to define and refine risk rules, models and tooling that support automated underwriting, monitoring and alerting for card credit risk.
  • Help prioritise and test new risk features (e.g. credit monitoring rules, AI agents, dashboards) that improve speed, accuracy and scalability of card risk operations.
  • Support new market and product launches
  • Act as a core risk ops partner for charge card launches and scaleup , ensuring operational readiness and clear playbooks.
  • Define Credit Risk Ops processes for new card structures, integrations and partner requirements.
  • Act as a subjectmatter expert for internal stakeholders
  • Provide clear guidance to Commercial and Product on card credit risk, including deal structures, reserve / collateral expectations, and remediation options.
  • Contribute to policy and framework evolution alongside central Credit Risk and Risk Management.
  • Contribute to roadmap and continuous improvement
  • Use data and analytics to identify portfolio trends and opportunities to improve loss performance, capital efficiency and customer experience.
  • Lead and participate in crossfunctional initiatives that enhance automation (AI agents), selfservice workflows and risk transparency for card customers.
Who you are
You are a cardsavvy credit risk operations leader who combines strong technical risk skills with handson operational judgement.
Minimum qualifications
  • Significant experience (typically 8+ years) in credit risk and/or credit operations for card products (commercial or corporate cards, charge cards, cardbased lending) in banks, card schemes, or highgrowth fintechs.
  • Demonstrated ownership of endtoend credit processes: underwriting, limit setting, collateral / reserve management, monitoring, collections interface and loss management.
  • Strong understanding of card ecosystems, including scheme rules, chargebacks, programmes and monitoring requirements for credit performance.
  • Experience leading or coaching risk analysts, with a track record of raising the bar on analysis, documentation and decision quality.
  • Datadriven approach - comfortable working with dashboards, metrics and, ideally, SQL or analytical tools to interrogate portfolio performance.
  • Proven ability to partner closely with Product, Engineering, Commercial, Finance and secondline Risk / FCC to deliver pragmatic, scalable solutions.
  • Excellent written and verbal communication skills, able to clearly articulate risk tradeoffs and recommendations to both technical and nontechnical audiences.
  • Bachelor's degree or equivalent experience; a numerate or analytical discipline is preferred.
Preferred qualifications
  • Experience in global or multiregion portfolios, including operating under different regulatory and accounting regimes for credit risk.
  • Experience on enablement and operation management of third party credit facility
  • Prior involvement in building or scaling a new card or lending product, especially in an MVP / iterative environment.
  • Comfort working with AIenabled or highly automated risk tooling and an interest in shaping how AI augments risk operations.
  • Professional risk or credit qualifications are a plus.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity

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