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Director Credit Card Customer Service Jobs in Rutherford, NJ

BNY

Director, Credit Services

Manhattan, NY · On-site

Director, Credit Services We're seeking a future team member for the role of Director, Credit Services to join our team. This role is located in New York, NY. The Director will lead due diligence and ...

BNY

Director, Credit Services

Manhattan, NY · On-site

We're seeking a future team member for the role of Director, Credit Services to join our team. This role is located in New York, NY. The Director will lead due diligence and ongoing risk oversight ...

BNY Mellon

Director, Credit Services

Manhattan, NY · On-site

We're seeking a future team member for the role of Director, Credit Services to join our team. This role is located in New York, NY. The Director will lead due diligence and ongoing risk oversight ...

NC SECU

Credit Card Systems Manager

Yonkers, NY · On-site

... Services, Loan Administration, and the Credit Union as a whole. This manager will be able to see ... The Credit Card Systems Manager will manage, plan, direct, coordinate, and supervise system changes ...

Brex

Director, Credit Risk

New York, NY · On-site

... service eliminate manual expense and accounting tasks for customers so they can focus on what ... What you'll do As the Director of Credit Risk, reporting to the Chief Credit Officer, you'll lead ...

New

Brex

Director, Credit Risk

New York, NY · Hybrid

$231K - $289K/yr

As our customer base continues to grow across startups, commercial businesses, middle-market ... Proven experience leading and developing high-performing teams in a fast-paced financial services ...

New

Morgan Stanley

Director, Credit Review

New York, NY · Hybrid

$123K - $154K/yr

We're seeking someone to join our Credit Review Group (CRG) at a Director level. CRG is a ... Since 1935, Morgan Stanley has been a global leader in financial services, always evolving and ...

Fifth Third

Director Credit Sales

New York, NY

Develop and maintain customer relationships through prospecting and account maintenance activities ... Develop working knowledge of banking services that may be applicable to clients and prospects.

Fifth Third Bank

Director Credit Sales

New York, NY · On-site

Develop and maintain customer relationships through prospecting and account maintenance activities ... Develop working knowledge of banking services that may be applicable to clients and prospects.

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rutherford, NJ

Director Credit Card Customer Service information

See Rutherford, NJ salary details

$86.1K

$159.4K

$307.4K

How much do director credit card customer service jobs pay per year?

As of Jul 13, 2026, the average yearly pay for director credit card customer service in Rutherford, NJ is $159,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,500.00 and $191,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Rutherford, NJ? For Director Credit Card Customer Service jobs in Rutherford, NJ, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Rutherford, NJ look for? The top searched job categories for Director Credit Card Customer Service jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Director Credit Card Customer Service jobs? Cities near Rutherford, NJ with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rutherford, NJ as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $159,353 per year, or $76.6 per hour.

Director, Credit Services

BNY

Manhattan, NY • On-site

Other

Re-posted 22 days ago

Job description

Director, Credit Services

We're seeking a future team member for the role of Director, Credit Services to join our team. This role is located in New York, NY.

The Director will lead due diligence and ongoing risk oversight related to Wealth Management clients and broker-dealers, with a focus on financing risk and Broker dealer financing / Prime Brokerage. The role requires strong analytical skills to evaluate portfolios and risk metrics, strong communication skills to drive clear decisions and stakeholder alignment, and the ability to partner with Quants and Engineering to enhance risk management frameworks (margins, stress testing, monitoring).

In this role, you'll make an impact in the following ways:

  • Lead due diligence reviews for Wealth Management clients and broker-dealers, from initial assessment through approval and periodic refresh.
  • Provide subject-matter leadership on financing risk and Prime Brokerage risk topics, including evaluation of client activity, exposures, and risk appetite alignment.
  • Perform and oversee portfolio-based analyses (sample portfolios, portfolio analytics, stress outcomes, concentration reviews) to support underwriting and risk decisions.
  • Partner with 2nd Line, Quants and Engineering to improve and modernize the risk management framework (e.g., margin methodologies, stress testing approaches, monitoring and escalation controls).
  • Communicate findings and recommendations clearly to senior stakeholders and forums; influence outcomes through crisp, well-supported narratives.

To be successful in this role, we're seeking the following:

  • Prime Brokerage experience (required), with demonstrated expertise in financing risk.
  • Strong analytical skillset with hands-on ability to evaluate portfolios and interpret portfolio analytics and stress results.
  • Strong communication skills (written and verbal), including the ability to present complex risk topics succinctly to senior audiences.
  • Preferred Bachelor's degree in a STEM-related discipline (or equivalent quantitative background).
  • AI proficiency - demonstrated ability to use AI tools to improve productivity and decision support (analysis, summarization, workflow acceleration), with appropriate judgment and governance mindset.
  • Experience leading due diligence / underwriting work for Wealth Management clients and/or broker-dealers.
  • Experience working closely with quantitative and engineering teams to deliver enhancements to risk analytics, monitoring, margining, or stress testing frameworks.
  • Familiarity with governance processes and escalation mechanisms in a First Line Risk/Credit environment.

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