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Director Credit Card Customer Service Jobs in Rochester, MN

Liveops

Remote Customer Service Agent

Rochester, MN · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rochester, MN

Director Credit Card Customer Service information

See Rochester, MN salary details

$85.9K

$158.9K

$306.5K

How much do director credit card customer service jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director credit card customer service in Rochester, MN is $158,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,200.00 and $191,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Rochester, MN? The most popular types of Credit Card Customer Service jobs in Rochester, MN are:
What are popular job titles related to Director Credit Card Customer Service jobs in Rochester, MN? For Director Credit Card Customer Service jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Rochester, MN look for? The top searched job categories for Director Credit Card Customer Service jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Director Credit Card Customer Service jobs? Cities near Rochester, MN with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $158,893 per year, or $76.4 per hour.

Front Desk Receptionist

Mercedes-Benz of Rochester

Rochester, MN

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

The Ed Napleton Automotive Group is looking for our next Receptionist. This is an exciting opportunity in a growing, fast-paced industry.

Located at Napleton's Mercedes-Benz of Rochester the Receptionist is critical to out customer’s experience. The Receptionist is responsible for handling customer transactions, calculating bills, and processing payments. The ideal candidate must be accurate and customer-focused

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!  

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. 

What We Offer:

  • Pay between $18-$20 per hour
  • Family Owned and Operated – 90+ years in business! 
  • Medical, Dental, Vision Insurance, 401k 
  • Paid Vacation and Sick Time 
  • Paid Training 
  • Discounts on products, services, and vehicles 
  • Fantastic Growth Opportunities 

Job Responsibilities:

  • Calculate the customer’s bill using the dealership’s computer system
  • Receive cash, checks and credit card payments from customers
  • Make change accurately and issue receipts to customers
  • Ascertain and record totals of counter tickets and repair orders, sales deposits and verify against all cash, checks and credit card payments on hand at end of shift
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
  • Able to work a flexible work schedule, including some weekends and holidays

Job Requirements:

  • High School Diploma or equivalent
  • Cashier experience, automotive dealership experience is a plus
  • Ability to read and comprehend instructions and information
  • Excellent communication skills
  • Professional appearance.
  • Willingness to undergo a background check in accordance with local law/regulations 
  • 18+ years of age or older to comply with the company driving policy 


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws 

Apply