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Online Answering Service Jobs in Rochester, MN (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Rochester, MN · On-site +1

$17.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ...

Texas Roadhouse

To-Go

Rochester, MN · On-site

$13.50 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and ... Uses proper phone etiquette when answering calls and taking orders * Knowledgeable of menu to ...

Texas Roadhouse

To-Go

Rochester, MN · On-site

$13.50 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and ... Uses proper phone etiquette when answering calls and taking orders * Knowledgeable of menu to ...

Ulta Beauty, Inc.

Seasonal Beauty Advisor

Rochester, MN

$17.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... answering questions about products and services, informing guests about promotions and sales, and ... Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.

Ulta Beauty, Inc.

Beauty Advisor

Rochester, MN

$17.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... answering questions about products and services, informing guests about promotions and sales, and ... Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.

Ulta Beauty

Seasonal Beauty Advisor

Rochester, MN · On-site

$17.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... answering questions about products and services, informing guests about promotions and sales, and ... Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.

Ulta Beauty

Beauty Advisor

Rochester, MN · On-site

$17.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... answering questions about products and services, informing guests about promotions and sales, and ... Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.

Ulta Beauty, Inc.

Beauty Advisor

Rochester, MN · On-site

$17.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... answering questions about products and services, informing guests about promotions and sales, and ... Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.

HyVee

Customer Service

Rochester, MN · On-site

$13.50 - $16.80/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

New

University of Minnesota

HR Operations Lead

Rochester, MN · On-site

  • Medical

  • Dental

  • Life

  • Retirement

... answering questions submitted by system colleagues . * Audit and analyze HR system reports ... Civil-Service & Non-Faculty Labor Represented Staff Please visit the Office of Human Resources ...

New

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All JobsOnline Answering Service JobsOnline Answering Service Jobs in Rochester, MN

Online Answering Service information

See Rochester, MN salary details

$12

$23

$39

How much do online answering service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for online answering service in Rochester, MN is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $27.84 per hour, depending on experience, location, and employer.

What is an online answering service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What are the key skills and qualifications needed to thrive as an online answering service representative?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are popular job titles related to Online Answering Service jobs in Rochester, MN?

For Online Answering Service jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Online Answering Service jobs in Rochester, MN look for?

The top searched job categories for Online Answering Service jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Online Answering Service jobs?

Cities near Rochester, MN with the most Online Answering Service job openings:

Online Answering Service jobs near you
Infographic showing various Online Answering Service job openings in Rochester, MN as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,701 per year, or $23.4 per hour.

Remote Customer Service Specialist

ForgeFit

Rochester, MN • On-site, Remote

$17.25 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You'll Do
  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFit's product lines and service policies

What We're Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus

What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Apply