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Director Credit Card Customer Service Jobs in Rochester, MN

Hy-Vee Food Stores

Customer Service

Rochester, MN · On-site

$13.50 - $16.80/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ...

HyVee

Customer Service

Rochester, MN · On-site

$13.50 - $16.80/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ...

Minnesota Jobs

Customer Service

Rochester, MN · On-site

$13.50 - $16.80/hr

Customer Service At Hy-Vee, we believe the shortest distance between two people is a smile. We're ... Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ...

Fleet Farm

Auto Service Advisor

Rochester, MN · On-site

Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. * Ensure all services are completed with a high degree of quality and meets the needs of the ...

Hy-Vee, Inc.

Customer Service

Rochester, MN · On-site

$13.50 - $16.80/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ...

Walgreens

Customer Service Associate

Rochester, MN · On-site

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Rochester, MN · On-site

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Minnesota Jobs

Customer Service Associate

Rochester, MN · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Rochester, MN · On-site

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rochester, MN

Director Credit Card Customer Service information

See Rochester, MN salary details

$85.9K

$158.9K

$306.5K

How much do director credit card customer service jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director credit card customer service in Rochester, MN is $158,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,200.00 and $191,100.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Rochester, MN?

The most popular types of Credit Card Customer Service jobs in Rochester, MN are:

What are popular job titles related to Director Credit Card Customer Service jobs in Rochester, MN?

For Director Credit Card Customer Service jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Rochester, MN look for?

The top searched job categories for Director Credit Card Customer Service jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Director Credit Card Customer Service jobs?

Cities near Rochester, MN with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $158,893 per year, or $76.4 per hour.

1st Shift - Regional Credit Manager

McNeilus Companies Inc

Dodge Center, MN • On-site

$30 - $35/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

1st Shift - Regional Credit Manager | Dodge Center, MN

McNeilus Steel, Inc. is currently accepting applications for a new team member to join our Accounts Receivable department as a Regional Credit Manager. This position works Monday-Friday; hours TBD.

Nature Of Work
A Regional Credit Manager is responsible for reviewing and obtaining necessary information to determine credit ratings of customers applying for credit terms. A Regional Credit Manager is responsible for all accounts receivable customer service duties.

Working Conditions
A Regional Credit Manager has his/her own workspace located within the front office adjacent to the Corporate Credit Manager's office that provides convenience for interaction and communication with other managerial personnel. A majority of the day would be spent on the telephone, faxing or emailing, or on the internet to obtain necessary information to process credit applications, and to answer questions and provide customer service for customers' requests.

Regional Credit Managers work a standard 40-hour week, but may work extended hours at the end of the month to review and prepare customer invoices and answer any customer inquiries. Occasional overnight travel to visit customers is expected.

Duties/ Responsibilities

  • Process and authorize applications for credit
  • Investigate credit history and current credit standing of clients
  • Evaluate computerized credit records and payment histories when an account is past due, overextended, inactive, or shows a change of address
  • Contact customers to negotiate payment on delinquent accounts
  • Process inventory adjustments
  • Responsible for making collection calls and providing accounts receivable customer service
  • Post payments to customer accounts
  • Provide assistance to customer inquiries regarding credit application process, credit balances, or payment history
  • Maintain accurate accounts by posting checks, correcting billing discrepancies, and issuing additional credit memos
  • Process, post, and reconcile credit card payments as requested by customers
  • Assist with petty cash management
  • Assist/notify local law authorities in the event of Non-Sufficient Funds checks and lawsuits
  • Use all safety devices, equipment, and PPE as directed and provided for protection
  • Perform other duties as assigned and directed

Qualifications

  • High School Diploma required
  • Associate's or Bachelor's Degree preferred
  • Possess or expected to enroll in courses to obtain a Credit Business Associate Certificate
  • Must be able to read, write, and communicate in fluent English
  • Ability to operate word processing and spreadsheet computer applications
  • Good customer relations and ability to handle customer complaints and requests in a courteous and patient manner
  • Ability to effectively communicate with customers, application resources, credit representatives, and other Company personnel through means of written or oral communication
  • Be able to interact and work well with people
  • Responsible, self-motivated, and able to work well with little supervision

Benefits offered for this job

  • Starting wage range: $30-35 per hour
  • Additional incentives available
  • Medical
  • Dental
  • Life Insurance
  • Vision
  • Vacation
  • Holidays
  • Sick Leave
  • Tuition Reimbursement Assistance
  • 401(K)
  • Flexible Spending Account


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