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Director Credit Card Customer Service Jobs in Rochester, MN

Fleet Farm

Customer Service Team Member

Rochester, MN · On-site

$16.25 - $22/hr

Customer Service Team Member At Fleet Farm, providing the best customer service is our priority. If ... Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.

Fleet Farm

Customer Service Team Member

Rochester, MN · On-site

$13.75 - $18/hr

The Customer Service Team Member will provide a friendly and efficient check-out experience. The ... Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.

Mayo Clinic

Card Access Specialist

Rochester, MN · On-site

$20.46 - $28.25/hr

Responsibilities Provides customer service to allied health staff, physicians, contractors ... Responsible for entry of credit card transaction, personal check transactions, and all department ...

Mayo Clinic

Card Access Specialist

Rochester, MN · On-site

Provides customer service to allied health staff, physicians, contractors, volunteers, patients and ... Responsible for entry of credit card transaction, personal check transactions, and all department ...

Mayo Clinic

Card Access Specialist

Rochester, MN

Provides customer service to allied health staff, physicians, contractors, volunteers, patients and ... Responsible for entry of credit card transaction, personal check transactions, and all department ...

Mayo Clinic

Card Access Specialist

Rochester, MN

Provides customer service to allied health staff, physicians, contractors, volunteers, patients and ... Responsible for entry of credit card transaction, personal check transactions, and all department ...

Walgreens

Customer Service Associate

Rochester, MN

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Rochester, MN · On-site

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Minnesota Jobs

Customer Service Associate

Rochester, MN · On-site

$14.75 - $20.25/hr

Customer Service Associate Models and delivers a distinctive and delightful customer experience ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Scooters Coffee

Barista

Rochester, MN · On-site

$16.25 - $18.50/hr

As a Barista, you'll be responsible for preparing beverages, providing excellent customer service ... Competitive hourly pay + cash & credit card tips * Employee discount (one free drink per shift ...

Black Bedrock LLC

Barista

Rochester, MN

$16.25 - $18.50/hr

As a Barista, you'll be responsible for preparing beverages, providing excellent customer service ... Competitive hourly pay + cash & credit card tips * Employee discount (one free drink per shift ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rochester, MN

Director Credit Card Customer Service information

See Rochester, MN salary details

$85.9K

$158.9K

$306.5K

How much do director credit card customer service jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director credit card customer service in Rochester, MN is $158,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,200.00 and $191,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Rochester, MN? The most popular types of Credit Card Customer Service jobs in Rochester, MN are:
What are popular job titles related to Director Credit Card Customer Service jobs in Rochester, MN? For Director Credit Card Customer Service jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Rochester, MN look for? The top searched job categories for Director Credit Card Customer Service jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Director Credit Card Customer Service jobs? Cities near Rochester, MN with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $158,893 per year, or $76.4 per hour.

Customer Service Team Member

Fleet Farm

Rochester, MN • On-site

$16.25 - $22/hr

Other

Re-posted 1 hour ago

Fleet Farm rating

5.3

Company rating: 5.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

549th of 732 rated retailers

Job description

Customer Service Team Member

At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you!

The Customer Service Team Member will provide a friendly and efficient check-out experience. The position will handle customer exchanges, returns, and complaints. The position will enable and encourage Cashiers to go above and beyond customers' expectations.

Job duties:

  • Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer's purchase and bag merchandise.
  • Handle customer exchanges, returns, and complaints effectively.
  • Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
  • Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.
  • Cashiers are outgoing and engaging. Must love working with people.
  • Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
  • Extend offers for the Extended Protection Policy to qualifying items.
  • Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
  • Remain knowledgeable about the store for customer questions.
  • Restock items efficiently and accurately. Ensure assigned area is always presentable.
  • Deliver an outstanding shopping experience for customers.
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

  • High School Diploma or GED preferred.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
  • Knowledge of basic cash handling procedures, including simple math.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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About Fleet Farm

Sourced by ZipRecruiter

Fleet Farm, headquartered in Appleton, Wisconsin, is a retail chain catering to life in the North Central United States. The company was founded by Stewart Mills Sr. and his sons, Stewart Jr. and Henry, in 1955. Introducing a one-stop comprehensive “fleet pricing” model, the company has since grown into over 40 locations across several states, becoming an iconic brand in the region. Fleet Farm operates within the retail industry, offering a comprehensive range of products and services that cater to customers' needs outdoor gear, farming and pet supplies, home improvement tools, automotive goods, hunting and fishing equipment, and even snacks and clothing.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Appleton, WI, US

Year founded

1955

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