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Director Credit Card Customer Service Jobs in Rochester, MI

EPIC Fitness Group

Customer Service Representative

MI · On-site

$14.50/hr

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

Sika

Customer Service Representative

Madison Heights, MI

$14.75 - $20/hr

... credit, and accounts receivable to help expedite orders and resolve issues. * Research and resolve ... Escalate urgent customer concerns, recurring issues, or service risks to management with clear ...

EPIC Fitness Group

Customer Service Representative

MI · On-site

$14.50/hr

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

Planet Fitness

Customer Service Representative

Utica, MI

$14.50 - $19.75/hr

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rochester, MI

Director Credit Card Customer Service information

See Rochester, MI salary details

$77.8K

$143.9K

$277.5K

How much do director credit card customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director credit card customer service in Rochester, MI is $143,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,200.00 and $173,000.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Rochester, MI?

The most popular types of Credit Card Customer Service jobs in Rochester, MI are:

What are popular job titles related to Director Credit Card Customer Service jobs in Rochester, MI?

For Director Credit Card Customer Service jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Rochester, MI look for?

The top searched job categories for Director Credit Card Customer Service jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Director Credit Card Customer Service jobs?

Cities near Rochester, MI with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 24% Part Time, 10% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $143,880 per year, or $69.2 per hour.

Customer Service Representative

Planet Fitness

Oak Park, MI

$14.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 606 frontline employees who took The Breakroom Quiz

45th of 63 rated gym and leisure clubs

Job description

We are seeking aCustomer Service Representativeto join our team!As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why you should join Planet Fitness:

  • Great growth opportunities - we are a dynamic and growing company
  • Set Schedule
  • Medical, Dental and Vision insurance benefits (available to eligible employees)
  • Employee Referral Bonus Program
  • This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
  • FREE Black Card Membership
  • 401(k) with generous employer match
  • Profit sharing program!
  • A sparkling clean work environment (where we all pitch in to keep the club pristine!)
  • Contribute to changing people's lives every day by helping us create a healthier Planet
  • Work hard play hard with an amazing group of talented, dynamic team members
  • Employee Assistance Program (EAP)

Some of your responsibilities will include:

  • The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Qualifications and Physical Demands:

  • Must be 18 years of age or older.
  • Punctuality and reliability is a must.
  • Customer service experience preferred.
  • Continual standing and walking during your shift.
  • Continual talking to members and potential members in person and on the phone during your shift.
  • Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team:

  • It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
  • It means being part of a company that cares about improving the health and well-being of our communities.
  • It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
  • It means encouraging professional growth and development.
  • It means creating a positive impact in our local communities through philanthropic initiatives.
  • It means being part of a brand of which you can be proud!

Equal Opportunity Employer

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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