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Director Credit Card Customer Service Jobs in Rochester, MI

EPIC Fitness Group

Customer Service Representative

Utica, MI · On-site

$14.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

EPIC Fitness Group

Customer Service Representative

Utica, MI · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

EPIC Fitness Group

Customer Service Representative

Novi, MI · On-site

$14.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

EPIC Fitness Group

Customer Service Representative

Utica, MI · On-site

$14.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

EPIC Fitness Group

Customer Service Representative

Novi, MI · On-site

$14.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

EPIC Fitness Group

Customer Service Representative

Milford, MI · On-site

$14.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

Planet Fitness

Customer Service Representative

Utica, MI · On-site

$14.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

EPIC Fitness Group

Customer Service Representative

Waterford, MI · On-site

$16.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

EPIC Fitness Group

Customer Service Representative

Warren, MI · On-site

$14.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

EPIC Fitness Group

Customer Service Representative

Rochester, MI · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

EPIC Fitness Group

Customer Service Representative

Troy, MI · On-site

$14.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

EPIC Fitness Group

Customer Service Representative

Troy, MI · On-site

$14.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A ... The customer service representative will greet members and guests, providing exceptional customer ...

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Showing results 41-60

All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rochester, MI

Director Credit Card Customer Service information

See Rochester, MI salary details

$77.8K

$143.9K

$277.5K

How much do director credit card customer service jobs pay per year?

As of Aug 13, 2026, the average yearly pay for director credit card customer service in Rochester, MI is $143,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,200.00 and $173,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Rochester, MI?

For Director Credit Card Customer Service jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Rochester, MI look for?

The top searched job categories for Director Credit Card Customer Service jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Director Credit Card Customer Service jobs?

Cities near Rochester, MI with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 24% Part Time, 10% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $143,880 per year, or $69.2 per hour.

Customer Service Representative

EPIC Fitness Group

Lake Orion, MI • On-site

$14.50/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!
Why you should join Planet Fitness:
  • Great growth opportunities - we are a dynamic and growing company
  • Set Schedule
  • Medical, Dental and Vision insurance benefits (available to eligible employees)
  • Employee Referral Bonus Program
  • This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
  • FREE Black Card Membership
  • 401(k) with generous employer match
  • Profit sharing program!
  • A sparkling clean work environment (where we all pitch in to keep the club pristine!)
  • Contribute to changing people's lives every day by helping us create a healthier Planet
  • Work hard play hard with an amazing group of talented, dynamic team members
  • Employee Assistance Program (EAP)

Some of your responsibilities will include:
  • The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Qualifications and Physical Demands:
  • Must be 18 years of age or older.
  • Punctuality and reliability is a must.
  • Customer service experience preferred.
  • Continual standing and walking during your shift.
  • Continual talking to members and potential members in person and on the phone during your shift.
  • Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team:
  • It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
  • It means being part of a company that cares about improving the health and well-being of our communities.
  • It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
  • It means encouraging professional growth and development.
  • It means creating a positive impact in our local communities through philanthropic initiatives.
  • It means being part of a brand of which you can be proud!

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