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Director Credit Card Customer Service Jobs in Rochester, MI

S&G Stores

Customer Service Representative

Casco, MI · On-site

$13 - $15/hr

... card transactions with integrity. ⦁ Ensure all merchandising and marketing programs are ... Requirements: • Retail experience / Customer Service Experience Required ⦁ Able to ...

Stop & Go Stores

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

... card transactions with integrity. • Ensure all merchandising and marketing programs are ... Requirements: • Retail experience / Customer Service Experience Required • Able to occasionally ...

Sika AG

Customer Service Representative

Madison Heights, MI · On-site

$14.75 - $20/hr

... credit, and accounts receivable to help expedite orders and resolve issues. Research and resolve ... Escalate urgent customer concerns, recurring issues, or service risks to management with clear ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rochester, MI

Director Credit Card Customer Service information

See Rochester, MI salary details

$77.8K

$143.9K

$277.5K

How much do director credit card customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director credit card customer service in Rochester, MI is $143,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,200.00 and $173,000.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Rochester, MI?

The most popular types of Credit Card Customer Service jobs in Rochester, MI are:

What are popular job titles related to Director Credit Card Customer Service jobs in Rochester, MI?

For Director Credit Card Customer Service jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Rochester, MI look for?

The top searched job categories for Director Credit Card Customer Service jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Director Credit Card Customer Service jobs?

Cities near Rochester, MI with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 24% Part Time, 10% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $143,880 per year, or $69.2 per hour.

Customer Service Representative

S&G Stores

Casco, MI • On-site

$13 - $15/hr

Full-time

Re-posted 3 days ago

Job description

Summary: Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.
​
Responsibilities:
⦁ Provide excellent customer service leadership to all customers.
⦁ Acknowledge/Greet all customers that come into the store.
⦁ Ensure that all company policies are being followed.
⦁ Promote and maintains a clean and organized store appearance inside and out.
⦁ Efficiently process both cash and card transactions with integrity.
⦁ Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.
⦁ Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
⦁ Monitor store activities to ensure that transactions are taking place in the proper manner
⦁ Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.
⦁ Unloading trucks for restocking the store.
Requirements:
• Retail experience / Customer Service Experience Required
⦁ Able to occasionally lift 50 pounds.
⦁ Able to frequently lift objects up to 10 pounds.
⦁ Able to stand for an entire shift.
⦁ Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.
⦁ Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler.
⦁ Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.
FOR: Stopandgo, SNG, Stop and Go, S amp;G, Stop and go stores

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